Extended Stay America - Dallas - Plano

Business response:

Jill, thank you for choosing Extended Stay America. We are delighted to know you were so impressed with our location nearby the highways and that you had a perfect stay here. It was a pleasure to have you here, and we cannot wait for your return visit. Sincerely, Hotel Management 

Business response:

Michelle, thanks for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Thanks for being our guest. We sincerely apologize for not meeting your expectations with regard to our rooms. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We hope you’ll consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management 

Business response:

Casey, thank you for staying at our hotel. We are pleased to know you were happy with your accommodation and that you appreciated our associates. However, we are sorry we missed meeting some of your expectations. We have made a note of your feedback and have shared it with the appropriate team. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management 

Business response:

Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Ayana, thank you for being our guest at Extended Stay America. We are happy to know you liked our area. However, we are sorry we missed meeting some of your expectations. Your feedback will be shared with the appropriate individual to improve our future guests’ experiences. It was a pleasure to have you here, and we look forward to welcoming you back soon for an even better experience. Sincerely, Hotel Management 

Business response:

We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management 

Business response:

Crystal, we appreciate you taking the time to share your review online. It was a pleasure knowing everything went well during your stay and that we could meet your expectations for an excellent stay. Your business is appreciated, and we hope you will come back to stay at Extended Stay America again soon. Sincerely, Hotel Management 

Business response:

Daniel, thank you for the feedback about your stay at our hotel. We are happy your overall experience was enjoyable, but we are sorry for the issues you had in your room. To make sure this doesn't happen again, we are actively working with our staff to improve our guest experience. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Management