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Extended Stay America - Dallas - Plano
- Hotels
- Plano, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2900 N. Dallas Pkwy., Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Conveniently located , just work on cleanup Stinky rooms, AC did not work. Front desk was very helpful but I have had cleaner rooms before this stay here.
Business response:
Rama, thank you for your recent stay with us, and we appreciate you taking the time to share your rating. We apologize that upon arrival to your suite, there were housekeeping issues. Our goal is to provide clean, comfortable and well-maintained suites for our guests, and we obviously fell short in this case. We hope you will give us another opportunity to show you a great stay, so please come back the next time you are in the area. Sincerely, Hotel Management
Good price The room was nice and quiet but the front desk staff had no personality and never acted like they wanted to wait on you. The room was priced great considering we could sleep 6.
Business response:
Myka, thank you for your kind review. We are delighted to know you had a relaxing stay in your well-appointed room and that you felt you got a great deal by choosing to stay with us. Your feedback will be used to improve our future guest experiences going forward. It was a pleasure having you as a guest at Extended Stay America, and we hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management
We stayed for a week. The location had great access to a major tollway. Our room was quiet, including the air conditioners. The management staff were friendly and kind, especially Karen at the front desk. They provided everything we required for the kitchen. The beds were comfortable with lots of pillows. Coffee, tea, oatmeal and muffins were provided every morning in the lobby. We would definitely stay there again.
Business response:
Susan, thank you for being our guest. We are delighted knowing you were not only pleased with our location but also the service offered by our staff was up to your satisfaction and that you had a comfortable stay here. Your praises have been shared with the entire team, especially with Karen for exceeding your expectations. On behalf of everyone here, we would love to serve you both again soon when at Extended Stay America. Sincerely, Hotel Management
Check in process needs work. Front office construction made check in confusing. CC machine down and cash only upset two customers ahead of me. I was grateful my room was pre paid.
Business response:
Tanya, thank you for staying at Extended Stay America. We are glad to know you had an enjoyable stay and that you were satisfied with all that we have to offer. It was a pleasure having you here, and we look forward to welcoming you back when in the area. Sincerely, Hotel Management
Business response:
Mudashiru, thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management
A work in progress. The hotel seems to be in the process of ownership or management transition and remodeling. Breakfast bar is marginal. Coffee not very good. Room was clean and bed was comfortable. Property seemed poorly lit, and was difficult to find initially. Hopefully it’s just in transition and will be better in the future.
Business response:
Patrick, thank you for staying with us. We are glad to read you had an overall nice time with us and that you liked the comfort your room provided. That being said, we are sorry for not meeting your expectations with regard to our facilities and regret the inconvenience it caused. We value your feedback as it will help us improve moving forward. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
Bad experience The first night was terrible. I had already paid for my room online but the guy working that night said their system was down so he wouldn’t let me stay unless I paid again with cash. The next day I went back & the girl working there was very nice, let apologized & let me stay the rest of my reservation.
Business response:
Thanks for evaluating your experience at our hotel. Although you liked certain aspects of our hotel, we apologize for the service issue. Your feedback is important to us, so it has been discussed with our front office team in an effort to improve our service levels moving forward. We hope the positive aspects of your visit will bring you back to us. Sincerely, Hotel Management
Business response:
Thank you for the 5-star rating. We are delighted your visit was exceptional and hope you plan to come and see us again at Extended Stay America. Sincerely, Hotel Management
Plano Visit The staff was pleasant. The elevator was not working the two days we were there and we were on the 2nd floor. The rooms need updating. There was no housekeeping service but luckily we had extra towels and plenty of toilet paper! The "free" breakfast is misleading - it's only beverages, oatmeal packets and granola bars.
Business response:
Thank you for choosing to stay at our hotel. Although you liked the service provided by our staff, we are sorry for the issues you had while being here and regret the inconvenience it caused. Our maintenance team has been notified to ensure the issue is corrected. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely... read more
Frequently asked questions about Extended Stay America - Dallas - Plano
How is Extended Stay America - Dallas - Plano rated?
Extended Stay America - Dallas - Plano has a 4.2 star rating with 596 reviews.
When is Extended Stay America - Dallas - Plano open?
Extended Stay America - Dallas - Plano is open now. It will close tomorrow at 12:00 a.m.