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Extended Stay America - Dallas - Plano
- Hotels
- Plano, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2900 N. Dallas Pkwy., Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad experience The first night was terrible. I had already paid for my room online but the guy working that night said their system was down so he wouldn’t let me stay unless I paid again with cash. The next day I went back & the girl working there was very nice, let apologized & let me stay the rest of my reservation.
Business response:
Thanks for evaluating your experience at our hotel. Although you liked certain aspects of our hotel, we apologize for the service issue. Your feedback is important to us, so it has been discussed with our front office team in an effort to improve our service levels moving forward. We hope the positive aspects of your visit will bring you back to us. Sincerely, Hotel Management
Business response:
Thank you for the 5-star rating. We are delighted your visit was exceptional and hope you plan to come and see us again at Extended Stay America. Sincerely, Hotel Management
Plano Visit The staff was pleasant. The elevator was not working the two days we were there and we were on the 2nd floor. The rooms need updating. There was no housekeeping service but luckily we had extra towels and plenty of toilet paper! The "free" breakfast is misleading - it's only beverages, oatmeal packets and granola bars.
Business response:
Thank you for choosing to stay at our hotel. Although you liked the service provided by our staff, we are sorry for the issues you had while being here and regret the inconvenience it caused. Our maintenance team has been notified to ensure the issue is corrected. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely... read more
Business response:
We appreciate you taking the time to share your nice rating of Extended Stay America. We hope to see you again in the future. Sincerely, Hotel Management
Surprising comfortable Hotel wasnt bad at all except for the elevator not working
Business response:
Ayotola, thanks for evaluating your stay. We are happy your overall experience was a pleasant one. That being said, we apologize for the inconvenience caused by the elevator service. We hope you will come back and visit us again and let us pamper you with our extraordinary customer service. Sincerely, Hotel Management
Great Place To Stay I came in for a training for 2 days located at the hotel so I booked my room there for 2 days. The rooms on the pics look different meaning the rooms and layout were much nicer than I expected . Overall the hotel was nice and very clean and the staff were very nice !
Business response:
Erica, thank you for staying at Extended Stay America. It’s a pleasure knowing you liked the cleanliness of our property and the excellent service provided by our associates. We hope to have the opportunity of welcoming you back soon. Sincerely, Hotel Management
Business response:
Darren, thank you for visiting us. I am sorry to read that we failed to meet your expectations. We hope you will accept my apology for what transpired. We hope you will give us another chance to prove that we are committed to providing excellent guest experience. Sincerely, General Manager
Stay Needs improvement
Business response:
Thank you for being our guest at Extended Stay America - Dallas - Plano. We are pleased your stayed with us and had an overall enjoyable time. It was good to have you here, and we hope to welcome you back soon. Sincerely, General Manager
Business response:
Thank you for being our guest at Extended Stay America - Dallas - Plano. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Dallas - Plano
How is Extended Stay America - Dallas - Plano rated?
Extended Stay America - Dallas - Plano has a 4.2 star rating with 582 reviews.
When is Extended Stay America - Dallas - Plano open?
Extended Stay America - Dallas - Plano is open now. It will close tomorrow at 12:00 a.m.