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Extended Stay America - Dallas - Plano
- Hotels
- Plano, TX
About this business
Location details
2900 N. Dallas Pkwy., Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Lodging of last resort. I had to change rooms three times and finally found a quasi serviceable room in the third and final room. Fire alarm would activate when I turned the heat on. The cabinetry and condition of the rooms was poor.
Business response:
Thanks for being our guest. We sincerely apologize for not meeting your expectations with regard to our rooms. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We hope you’ll consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Customer service was AMAZING! Room was clean. The beds were AWFUL. Sleeping on the floor might have been a little more comforting. No tv inside the bedroom was a little disappointing as well.
Business response:
Casey, thank you for staying at our hotel. We are pleased to know you were happy with your accommodation and that you appreciated our associates. However, we are sorry we missed meeting some of your expectations. We have made a note of your feedback and have shared it with the appropriate team. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Business response:
Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Weird smells, loud noises from up stairs. Had to change out your own towels. The area was really nice but kinda far from the big city.
Business response:
Ayana, thank you for being our guest at Extended Stay America. We are happy to know you liked our area. However, we are sorry we missed meeting some of your expectations. Your feedback will be shared with the appropriate individual to improve our future guests’ experiences. It was a pleasure to have you here, and we look forward to welcoming you back soon for an even better experience. Sincerely, Hotel Management
Fair choice as a last-resort hotel.
Business response:
We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
Super great stay
Business response:
Crystal, we appreciate you taking the time to share your review online. It was a pleasure knowing everything went well during your stay and that we could meet your expectations for an excellent stay. Your business is appreciated, and we hope you will come back to stay at Extended Stay America again soon. Sincerely, Hotel Management
Big room but was lacking. One waste basket for entire room. Sofa bed had no linens and matress had food crumbs when it was opened.
Business response:
Daniel, thank you for the feedback about your stay at our hotel. We are happy your overall experience was enjoyable, but we are sorry for the issues you had in your room. To make sure this doesn't happen again, we are actively working with our staff to improve our guest experience. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Management
Excellent place. I like the cleanliness.staff members are amazing.
Business response:
Vashiya, it was a pleasure having you as our guest at Extended Stay America. We’re thrilled to know you were pleased with our well-maintained hotel and that the service provided by our staff was beyond your expectations. On behalf of everyone here, we invite you to stay with us again the next time you visit Plano. Sincerely, Hotel Management
The sofa sleeper mattress had left over food crumbs, bloodstain.. No extra sheets and blankets as they did not have cleaning staff. Shampoo no conditioner. Room smell of shrimp. Elevator broken. Trash can was kept in stairwell that also smell like fish.needs better management.
Business response:
Thank you for taking the time to give us your feedback. We are so sorry for the cleanliness issues you had in your room and the inconvenience it caused. We are working with our housekeeping department to make sure all procedures are being followed so this does not happen again. We hope you will give us another chance the next time your travels bring you back this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Plano
How is Extended Stay America - Dallas - Plano rated?
Extended Stay America - Dallas - Plano has a 3.1 star rating with 1,182 reviews.
When is Extended Stay America - Dallas - Plano open?
Extended Stay America - Dallas - Plano is open now. It will close tomorrow at 12:00 a.m.