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Extended Stay America - Dallas - Plano
- Hotels
- Plano, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2900 N. Dallas Pkwy., Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ok nothing special
Business response:
Thank you so much for posting a review of our property. I'm glad that you enjoyed your stay, but I wish it could have been better. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
Very nice, will go again I checked in at 1 am without any issue. Staff was very polite and explained the rules very calmly.
Business response:
Thank you for taking the time to write a review. I am proud of our staff for being able to assist you with check in seamlessly at such a late hour and for providing you with excellent customer service. It is satisfying to know you were well accommodated. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
The comforter smelled of perfume or cologne from a prior guest. The neighbors were too loud.
Business response:
I appreciate you taking the time to write a review of your experience with us. I am so disappointed to hear that you did not have a comfortable stay. Please accept my apology. In response to your feedback, I have spoken with our housekeeping staff to make sure we are thoroughly inspecting our rooms and linens. Additionally, I will be retraining our staff to make sure we are enforcing our quiet hours to ensure that each guest has a comfortable stay. I am grateful for the feedback you provided, so we are able to continually im... read more
Extended stay america Wish they had automated doors for front entry
Business response:
Thank you so much for sharing your experience with us. Please accept our apologies for the inconvenience of not having automatic doors. Still, we are pleased to read that you had a positive stay overall. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
I like it because it was close to a restaurants I like it but I got in town at 8 a.m. and drove all night and wasn't able to check in until 1:00 p.m. and the housekeeper need keys and I had to wait until the lady check me in to stop talking on the phone with the housekeeper but other then the the lady the check me in was very nice and sweet.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies that we were unable to exceed your expectations. In response to your feedback, I will review our cleaning and room inspection procedures with our housekeeping staff to ensure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Stay was fine, staff was nice and the room was clean
Business response:
I appreciate you taking the time to write such a wonderful review. It's great to hear that you enjoyed your stay with us. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Nice roomy quiet hotel. The lady that checked us in was amazing. There was no maid service so the beds were not made and the towels not replaced. The continental breakfast was almost nonexistent. Packaged granola and muffins. The coffee was lousy.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I appreciate your kind comments about our staff; however, I apologize that our amenities were not to your expectations. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals. Thanks to your feedback, we can continue to work on provid... read more
NICE HOTEL - I DIDNT HAVE A BAD EXPERIENCE CHECK I WAS GREAT ..I REQUESTED A ROOM ON THE 1ST FLOOR AND THEY WERE ABLE TO ACCOMODATE ME....RIGHT AFTER CHECK IN THE FRONT DESK CALLED TO MAKE SURE I WAS OK AND I WAS PLASE WITH MY ROOM BEAUSE I COULD SEE MY CAR RIGHT OUTSIDE THE WINDOW
Business response:
Thank you so much for posting a review of our property. I’m so pleased to read that you had a great stay at our hotel! I truly appreciate your kind comments regarding our convenient location, friendly staff and comfortable rooms. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Frequently asked questions about Extended Stay America - Dallas - Plano
How is Extended Stay America - Dallas - Plano rated?
Extended Stay America - Dallas - Plano has a 4.2 star rating with 582 reviews.
When is Extended Stay America - Dallas - Plano open?
Extended Stay America - Dallas - Plano is open now. It will close tomorrow at 12:00 a.m.