Extended Stay America - Dallas - Plano

Business response:

Thank you for taking the time to give us your feedback. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and I apologize for failing to provide that for you. My staff and I are taking steps to ensure every detail from the first impression at check-in to the final at check-out and will focus on providing a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to provide you with the hos... read more

Business response:

Many thanks for taking the time to post your kind rating online. Impressing our guests is our top priority, so we are glad that you were left with a good impression. We hope to see you again soon at Extended Stay America - Dallas - Plano. Sincerely, General Manager 

Business response:

David, thank you for your stay with us, and we appreciate you taking the time to share your rating. Our goal is to provide an excellent experience for every guest, and we apologize if we fell short. We value your business and hope to see you again to provide you with a better experience. Sincerely, General Manager 

Business response:

We appreciate you taking the time to share your experience, I am pleased our location was convenient for you and that you had an overall comfortable stay at our hotel. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future. 

Business response:

Thank you for taking the time to write a review of your stay. We truly appreciate your comments about management and that the rest of your stay was great; however, we are saddened to hear that your check in process was not the best. To prevent this from happening again, our team is to ensure the highest of quality of check in. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the ... read more

Business response:

I appreciate you bringing your experience to our attention. We are disappointed to hear that you did not have an enjoyable stay with us due to an unacceptable lobby. To prevent this from happening again, our team is taking extra care of it. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area. 

Business response:

Thank you so much for posting a review of our property. I'm glad that you enjoyed your stay, but I wish it could have been better. Thank you for choosing Extended Stay Hotels. We hope to see you again soon. 

Business response:

Thank you for taking the time to write a review. I am proud of our staff for being able to assist you with check in seamlessly at such a late hour and for providing you with excellent customer service. It is satisfying to know you were well accommodated. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.