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Extended Stay America - Dallas - Plano
- Hotels
- Plano, TX
About this business
Location details
2900 N. Dallas Pkwy., Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst hotel we’ve ever stayed at. Terrible customer service. No one to check you in after 11pm. Rooms smell and beds are uncomfortable. Trash all over the property and in the staircases. No one cares. No hair dryers and no basic shampoo and shower gel. Carpets and hallways are full of trash. Would never stay here again.
Business response:
Dear Guest, Thank you for taking the time to share this feedback, and we are truly sorry for the experience you described. The concerns you encountered—from the condition of the room and common areas to the difficulties with service—fall far short of the environment we aim to provide. While challenges can arise, the issues you noted make it clear that significant improvements are needed, and corrective measures are already underway. We appreciate you bringing these matters to our attention and hope you might consider giving ... read more
The breakfast was grab and go and was terrible. The room was DISGUSTINGLY FILTHY! This place needs some renovations! It had a terrible smell and the bathroom was dirty maybe even stained. Do not recommend staying here for anything! Theres alot of extracurricular activities going on all night!
Business response:
Dear Vinson, Thank you for taking the time to share your feedback. We are truly sorry to hear that your stay was far from satisfactory and that the room’s condition and overall environment did not meet expectations. Your comments regarding cleanliness, maintenance, and the breakfast selection have been shared with our team to ensure proper review and corrective action. We understand your disappointment and sincerely regret the inconvenience you experienced. Please know that we remain committed to enhancing our accommodations... read more
Despicable!!! We picked this place because they allow pets. We only stayed one out two nights booked. During check in, they asked that we only use the dog relief area for our pup and to please clean up after. As we expected. On our first time to take our dog out. There was no relief area, all green space around the hotel was covered in dog droppings. Inside had strong urine smell throughout the building. The room was filthy with hand prints and dirt smudge on all hard surfaces . Never again!
Business response:
Dear Steve, Thank you for taking the time to share your feedback. We sincerely apologize for the cleanliness and odor issues you experienced, as well as the condition of the outdoor areas. Your concerns are taken seriously, and we are addressing these matters with our team to ensure a more comfortable and hygienic environment for future guests. We regret that your stay fell short of expectations and hope you will consider visiting us again, allowing us to provide a much-improved experience that reflects the standards we aim ... read more
Unacceptable Waited over 30 minutes for the front desk to open. Called the reservation office and after another 15 minutes, the employee came out of a room from down the hallway, looking half asleep and dirty. Shirt was filthy and her customer service skills were nonexistent.
There was roaches in the cabinets, no ice machine, no extra towels, no sheets for the pull out couch, the mattress for the couch had stains, bubble gum stuck to the couch cushions
Prejudice ESA Plano Texas I just found out yesterday from speaking with a resident at ESA Plano which they stated their fees are ex amount and they are so behind, but me asking Nicole if I could pay a day late once my check deposited she stated "No this is a privately owned company " now I was faithful in paying for 3 months and the 1 time me of color ask I was turned down, so I decided to remove my business as well as myself seeing that this is very prejudice and I will send up a letter to corporate in regards to this matte... read more
Frequently asked questions about Extended Stay America - Dallas - Plano
How is Extended Stay America - Dallas - Plano rated?
Extended Stay America - Dallas - Plano has a 3.1 star rating with 1,182 reviews.
When is Extended Stay America - Dallas - Plano open?
Extended Stay America - Dallas - Plano is open now. It will close tomorrow at 12:00 a.m.