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Extended Stay America - Dallas - Plano
- Hotels
- Plano, TX
About this business
Location details
2900 N. Dallas Pkwy., Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not a great place This Extended Stay Suites cuts corners on maintenance and house keeping. The building looks okay from the outside. Furniture in the room is very cheap particle board furniture. The closet had wire shelves and a few plastic hangers. I saw roaches in my room and the elevator is slow and sketchy. Getting assistance from the front desk takes a long time as they do not monitor the desk. Bring your own pillows as the ones here are very thin. It is obvious that the owner is cutting corners.
Business response:
Dear Brian, We sincerely apologize for the issues you encountered during your stay. Your concerns about maintenance, cleanliness, and the quality of furniture have been noted and will be addressed with our team. We strive to improve our service and facilities, and your comments will help guide those improvements. We appreciate your input and hope to provide you with a better experience on your next visit. Sincerely,Hotel Management
I had sewer gas back up into the unit during my stay at unit 112 in the kitchen sink. During the storm we had a back up and it didn’t flood but the gas filled the room. I tried to sleep in a giant fart. Whoever was above me ran laps around the unit from 10 to 3 am.
Business response:
Dear Ian, We sincerely apologize for the issues you experienced during your stay, including the sewer gas backup and noise disturbance. This is certainly not the experience we strive to provide. We are addressing these concerns with our maintenance team to ensure such issues are promptly handled in the future. Your comfort and satisfaction are our priorities, and we hope to welcome you back for a more peaceful and enjoyable stay.Sincerely,Hotel Management
Room is dirty, smelling, bath tub & & sink had hair. Furniture is old. People bring dogs. I did not sleep4 nights. People jumping on 3rd floor. I will not recommend anyone. This is a horrible experience.
Business response:
Dear Rajesh, Thank you for being our guest and sharing your observations through your review. After looking into this further, we did not find a record of these concerns regarding your room when you were with us. We do sincerely apologize for any inconvenience you experienced. If we had been made aware, we would have done everything possible to resolve these issues immediately to help make the most of your stay. We are grateful for your time and hope you will revisit so we can provide the seamless, exceptional experience tha... read more
No power
Business response:
Dear Chenoa,Thank you for sharing your feedback. We understand how frustrating it can be to experience a power issue during your stay. Please know that such situations are typically outside of our control, but we always aim to address them as quickly as possible. We hope to provide a smoother and more comfortable experience in the future.Sincerely,Hotel Management
Roach Infested!
Business response:
Dear Krista, Thank you for your feedback. We sincerely apologize for the unacceptable condition you encountered regarding pests. This is far from the standard we aim to provide, and we are taking immediate steps to address the issue with our pest control team. Your experience is important to us, and we will ensure that such issues are resolved to prevent future occurrences. We hope you’ll consider giving us another chance and look forward to welcoming you back!Sincerely,Hotel Management
I had my guest staying there. They informed me the room was very dirty and hair everywhere. Had to switch the room but second room had the same issue
Business response:
Dear Ramesh, Thank you for your feedback. We sincerely apologize for the cleanliness issues your guest experienced, which are certainly not up to our usual standards. We will address this with our housekeeping team to ensure that this does not happen again. We understand the frustration of having to switch rooms and still facing the same problem, and we deeply regret the inconvenience caused. We appreciate your understanding and hope to welcome you back under better circumstances.Sincerely,Hotel Management
Would not recommend The room was not clean, toilet kept stopping up, shower handles broken, unclean mattress on sofa bed had bad smell, not enough clean towels.
Business response:
Dear Guest, We are truly sorry to hear about your experience regarding the issues you had during your stay. Please accept our apologies for any discomfort this caused. Thank you for bringing this to our attention; corrective measures within the relevant departments are currently underway to mitigate similar impacts on future guests. We anticipate your return, affording us the opportunity to deliver an enhanced experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Plano
How is Extended Stay America - Dallas - Plano rated?
Extended Stay America - Dallas - Plano has a 3.1 star rating with 1,182 reviews.
When is Extended Stay America - Dallas - Plano open?
Extended Stay America - Dallas - Plano is open now. It will close tomorrow at 12:00 a.m.