This profile has been claimed by the business owner or representative.
Extended Stay America - Dallas - Plano
- Hotels
- Plano, TX
About this business
Location details
2900 N. Dallas Pkwy., Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not as described No one was available at the desk when I arrived. I had to wait a while to check in. There was no breakfast provided as advertised on this website.
Business response:
Dear Guest, We sincerely apologize for the delay you experienced during check-in and any confusion regarding breakfast availability. Our team strives to be available and attentive to all guests, and we regret that we fell short during your arrival. Regarding breakfast, we continually review our offerings and descriptions to ensure clarity. Your comments help us improve our services, and we hope to provide you with a smoother and more enjoyable stay next time. Sincerely, Hotel Management
Don't judge this place from their pictures The pictures on Hotels were very deceiving. I knew we were staying in a cheaper hotel and I know better than to expect too much but this was very disappointing. The pictures show clean modern rooms and furniture. The furniture was worn, dirty and stunk. The door to the outside was close to our room but the door key would not open it. The water for showers was warm but not hot by any stretch. All in all this is simply a poorly maintained hotel that I suspect is scheduled for demoliti... read more
Business response:
Dear Guest, We believe every guest who walks through our doors deserves a comfortable and well-maintained property that feels like a home away from home while traveling. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the issues you described. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your satisfaction is our top priority; therefore, we sincerely hope you will consider gr... read more
Very upset The pull out couch had a mattress that was brown and disgusting and smelled I asked the front desk for another one and they said that would get back to me and never did also the halls smelled and elevator it looks like people live there and seems over populated by them it doesn’t seem family friendly. Also not worth the money! We encountered someone cooking and the fire Alarm went off and it was not treated as a escalated matter nobody was notifying anyone felt unsafe after
Business response:
Dear Guest, We regret that your experience did not meet expectations. We apologize for the condition of the pull-out mattress and the lack of follow-up from the front desk. Guest comfort and safety are our priorities, and we will address concerns regarding odors, population density, and emergency response. Your comments help us improve, and we appreciate your honesty. We hope for the opportunity to provide a better stay in the future. Sincerely,Hotel Management
I was greeted promptly and professionally. Upon checking in I was told ai was getting a newly refurbished room. From my perspective only included fresh paint and flooring. The cabinetry in the kitchenette and bathroom were ill fitting and well worn. There was no hot water at 8 PM for my shower nor at 7 AM. There were also several gnats in my room. You have to get any kitchen supplies from the front desk including a coffee maker (but bring your own coffee to brew.) Do not be fooled by the “breakfast included” statement. Break... read more
Business response:
Dear Natalie, We apologize for any inconvenience with the hot water, cabinetry, and breakfast options. Our goal is to provide a pleasant stay, and we appreciate your comments as we work on improvements. Kitchen supplies are available upon request to ensure cleanliness for all guests. We value your input and hope to offer you a better experience in the future. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Plano
How is Extended Stay America - Dallas - Plano rated?
Extended Stay America - Dallas - Plano has a 3.1 star rating with 1,182 reviews.
When is Extended Stay America - Dallas - Plano open?
Extended Stay America - Dallas - Plano is open now. It will close tomorrow at 12:00 a.m.