Extended Stay America - Dallas - Plano

Holden 

on Expedia

4 years ago

Staff were kind. Room smelled terrible. Tried to get moved but no. Stuck to bathroom and kitchen floor like it was fly paper. 

Anonymous 

on Expedia

4 years ago

Our check-in girl was super nice and did inform us after the fact that the elevators were not working. She did go try to find a maintenance man to help carry our luggage up 3 flights of stairs. I’m handicapped & my mother is elderly. I would’ve gladly paid another guest to help us, but no one came around. Same issue when checking out, no one to help. Also no house cleaning the entire weekend, there had been moldy food left in the microwave and just series of unfortunate events. I now know where not to stay next time. 

Anonymous 

on Expedia

4 years ago

Our room was not the room advertised. I complained about this to the clerk and was told that they are aware of the problem but corporate has to fix it. Basically they are falsely advertising and know they are doing it. It was so late by the time we got there that we had to take the room so we had to figure out sleeping arrangements for 3 adults and could not use the pull out bed because it was so filthy. I attempted to flip the mattress thinking that the bottom would be better but it was much worse, cigarette butts, hair, ol... read more

Michael 

on Expedia

4 years ago

Awful Place, Unsafe. Dirty, and I felt that they didn’t take safety precautions to prevent the spread of Covid-19. Bugs in sink, toilet, cabinets. Couch torn up, Paid extra for a King and received a queen. Never going to this location again. 

Anonymous 

on Expedia

5 years ago

Go somewhere else The cleanliness was not maintained at all and the second floor hallway smelled so bad I gagged. Towels were stained yellow.. dirt was all over the floors. Don’t stay. 

Anonymous 

on Expedia

5 years ago

Nothing in particular, the double chocolate cup cake was nice 

Anonymous 

on Expedia

5 years ago

They did not have a room for me and sent me away. I had to find another hotel. 

Laura 

on Expedia

5 years ago

Manager can’t listen or pay attention Horrible stay never again hey gave me the keys my room was dirty and after me Telling the manager the room is dirty I clearly say I’m leaving the room so you can clean it left my stuff away from reach and all of My stuff was looked trough and she claims that everything was in the trash horrible stay never again don’t go there management can even make up for their mistakes 

Anonymous 

on Expedia

5 years ago

Expedia and Extended Stay don’t publish when the company closes the pool. Called customer service (David in Indiana basically called me dumb), front desk was rude and on his phone, got locked outside because lock was broke, while 4th floor stunk, teen walking around in bulletproof vest, loud rap battle was going on all night, trash and clothes laying around outside... will never stay at an Extended Stay ever again and don’t trust Expedia anymore.