This profile has been claimed by the business owner or representative.
Extended Stay America - Dallas - Plano
- Hotels
- Plano, TX
About this business
Location details
2900 N. Dallas Pkwy., Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Woke up to a very large cockroach crawling on my arm. Switched rooms that had a very bad smell, and there were cockroaches in that one too. No one at the front desk seemed surprised when mentioned, which leads me to believe they know about the issue and do not care. DO NOT STAY HERE.
Business response:
Dear Scarlette, Please accept our sincere apologies for not meeting your expectations. Cleanliness is a top priority for all our employees, and we take these issues seriously. We will address this matter with our head of housekeeping and with the department associates to ensure this is resolved. We appreciate your patience and for bringing this to our attention. We would welcome another opportunity to show you the outstanding stay you deserve, and we do hope to welcome you back again soon. Sincerely,Hotel Management
I had an extremely bad experience with staff, especially Frederick who was very rude and very non cooperative and is away from front dial most of the time where nobody attends to guests nor people who check in most of the time. Room was in very poor condition and no had to tell him I am complaining to headquarters to get SOME improvements to the room
Business response:
Dear Salah, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
Dirty
Business response:
Dear Kerri, Thank you for choosing us and sharing your feedback. Ensuring a clean and comfortable environment and clean room for our guests is our utmost priority, and we regret falling short of your expectations. Your feedback regarding the cleanliness is concerning, and we will address these issues promptly with our housekeeping teams for improvement. We value your input and hope to welcome you back for a much-improved experience in the future. Thank you for bringing these matters to our attention.Sincerely,hotel Managemen... read more
Not clean, trash in hallway, smell like smoke throughout the bldg.
Business response:
Dear Jaimon, Thank you for choosing us. It isn't enjoyable to know that we did not meet your expectations, and we wish we had an opportunity to make this right for you while you were here so we could make the most of your visit. Our housekeeping team works hard to keep the area clean and fresh, so we regret the smell concerns and would address them. Smoking is never allowed in the rooms. Our front desk team is always there to help you with anything; please connect with them during your time with us. We value your feedback an... read more
Not worth the money. The front office staff was non-existent. Their hallways smell terrible. Half the lights didn’t work. Couldn’t find the trash can. The bed was comfortable but minimal. The ac never fully cooled the room. Finally the coup-de-gra is their “complimentary breakfast” was coffee and granola bars. The doors leading to and from the sides didn’t work.
Business response:
Dear Rebecca, We believe every guest who walks through our doors deserves a comfortable and well-maintained property that feels like a home away from home while traveling. Therefore, we would like to extend our sincerest apologies that we were unable to provide you with such an experience. From the moment you check in to the time you check out, we strive to offer exceptional customer service and meticulous attention to detail in all aspects of our property. We appreciate your valuable feedback, which helps us identify areas ... read more
Frequently asked questions about Extended Stay America - Dallas - Plano
How is Extended Stay America - Dallas - Plano rated?
Extended Stay America - Dallas - Plano has a 3.1 star rating with 1,182 reviews.
When is Extended Stay America - Dallas - Plano open?
Extended Stay America - Dallas - Plano is open now. It will close tomorrow at 12:00 a.m.