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Extended Stay America - Dallas - Plano
- Hotels
- Plano, TX
About this business
Location details
2900 N. Dallas Pkwy., Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The front desk staff between 9-4 pm is extremely rude. Elevator was broken and she offered no help from her staff for hauling my large international travel suitcases up the stairs.
Business response:
Please accept our sincere apologies for the elevator issue and our staff members being rude to you. This is not the impression we like our guests to leave with. Your feedback will be used to improve our service and make sure our guests are treated well moving forward. We hope you will accept our apology and consider giving us another chance to prove we are up to the task of delivering outstanding service. Sincerely, Hotel Management
WORST EXPERIENCE EVER DO NOT STAY HERE! Took 15 min for me to check in. They gave me a room that was under construction. Ladder in bathtub, sheet rock on floor, empty cans on table. They struggled to find a clean room left in hotel at 7pm. The front desk didn't know what to do or how to run the computer. 2 people working and arguing on how to fix it. Neither could. Had to request refund and pick somewhere else.
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your feedback, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Elevator was broken the entire time I was there. Elevator was broken the entire time I was there. I had to haul all of my luggage up three flights of stairs and back down again when I left. The sign on the elevator said they would fix it ASAP - I was there for five days and didn't see a single soul working on it. This is extremely inconvenient for people with disabilities that make it difficult or impossible to ascend and descend a staircase, and the staff downplayed the importance of a basic amenity like an elevator on more... read more
Business response:
We are happy that you enjoyed your overall stay with us. We apologize for problems with the elevator. Your comments were shared with our engineering department, and the problem has since been corrected. Thank you for your valuable feedback, and taking the time to post a review. We hope to have the opportunity to be of service to you the next time you are in the area. Sincerely, Hotel Management
That was a dreadful experience This was horrible. I have stayed in a lot of hotels over the years and this one is hands down the worst experience. The hotel staff was extremely rude. There was trash in the fridge and a dirty rag in the shower. The smoke detector had been ripped from the ceiling. The ac made a loid noise when it was on. The elevator was broken and we had to walk up 4 flights of stairs with two of us being disabled vets. Every trash can in the stairwell was full of trash, ie dirty diapers. When I told the staf... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Not even worth $63. 0 guest service. Just awful. Go to Hyatt Place next door.
Business response:
Thank you for your feedback. Please accept our sincere apologies for not living up to your expectations, or ours. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We invite you to come back and validate the changes we will be implementing and to experience the stay you expect and deserve. Sincerely, Hotel Management
Never stay again !! Elevator didn’t work. Stayed at the same hotel 2 weeks back. It didn’t work then. For breakfast, they served coffee and an energy bar - that’s all !! Didn’t see housekeeping for all 4 days that I was there.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Very Disappointing When we checked in the room was not cleaned, there were items in the cabinets and fridge. The sheets were dirty there was hair on the bed and in the bathroom. They moved us to another one and the bed was hard. Plus the room smelled like smoke.
Business response:
Thank you for taking the time to give us a feedback on your stay at our hotel. Although we are happy to know you liked our courteous associates, we are sorry for the cleanliness issues you had and the inconvenience it caused. We will address this matter with our Head of Housekeeping and with the department associates in order to ensure changes are made immediately to solve these problems. We invite you to come back and validate the changes we will be implementing and to experience the stay you expect and deserve. Sincerely,... read more
Not a very good experience. elevator was not working had to up 3 floors. Beds ate very uncomfortable.
Business response:
It was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Terrible Terrible, not clean, smelled in room! Food left in fridge, clothes left in bathroom from previous people.
Business response:
We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced, and we are working with our housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. Please consider giving us another opportunity to restore a favorable impression of our hotel in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Plano
How is Extended Stay America - Dallas - Plano rated?
Extended Stay America - Dallas - Plano has a 3.1 star rating with 1,182 reviews.
When is Extended Stay America - Dallas - Plano open?
Extended Stay America - Dallas - Plano is open now. It will close tomorrow at 12:00 a.m.