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Extended Stay America - Dallas - Plano
- Hotels
- Plano, TX
About this business
Location details
2900 N. Dallas Pkwy., Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They did not have a room for me and sent me away. I had to find another hotel.
Business response:
Thank you for being our guest. We are sorry about the issues you experienced with your reservation and that we were unable to accommodate you this time. Your comments have been discussed with our team, and we are reviewing our procedures to ensure this does not happen again. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Manager can’t listen or pay attention Horrible stay never again hey gave me the keys my room was dirty and after me Telling the manager the room is dirty I clearly say I’m leaving the room so you can clean it left my stuff away from reach and all of My stuff was looked trough and she claims that everything was in the trash horrible stay never again don’t go there management can even make up for their mistakes
Business response:
Dear Laura, Thank you for bringing your concerns to our attention. We take these matters very seriously and will take the necessary actions to ensure your concerns are properly addressed. Sincerely, Hotel Management
Expedia and Extended Stay don’t publish when the company closes the pool. Called customer service (David in Indiana basically called me dumb), front desk was rude and on his phone, got locked outside because lock was broke, while 4th floor stunk, teen walking around in bulletproof vest, loud rap battle was going on all night, trash and clothes laying around outside... will never stay at an Extended Stay ever again and don’t trust Expedia anymore.
They lost one of our reservations and the room they gave us wasnt the one we booked
Clean on the outside Filthy on the Inside I arrived at 2:44pm to check in I was told by Teai that there was no rooms available until 20 minutes however 20 minutes turned into 2 hours once we checked into the room the housekeeper was finishing the room when we went inside there was hair in the shower as well as on the floors I proceeded to the front desk to get dishes only to find out they didn’t have nothing but pots no skillets!!! The next day we go to check out and we are cleaning up the room and low and behold in the corn... read more
Business response:
Tameaka, thank you for being our guest. We are sorry your room was not ready upon arrival and regret the cleanliness issue you encountered. Your feedback has been shared with the housekeeping team to be more diligent in their work ensuring that such mistakes are not repeated. Also, your comments in regard to the grab-and-go breakfast offerings have been shared with our brand leaders to determine new choices. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Man... read more
Underwhelmed No soap, shampoo, shower mat, elevator broke. Glad to be gone.
Business response:
David, thank you for taking the time to review your stay. We apologize for your disappointment with the in-room amenities and the lack of elevator service while you were here. Please know our guests often bring their personal items, that's why the toiletries are available upon request at the front desk and always complimentary. We hope you will give us the opportunity to host you again and provide you with the experience you deserve. Sincerely, Hotel Management
Worst experience ever.!! I booked this hotel on april 27, i go to check in and they tell me they never got my reservation and that there are fully booked and dont have a room for me. I was on and off the phone with hotel support and they transferred me to a different hotel. I never got my room at the other hotel and i havent gotten my money back. All in all this was a HORRIBLE experience
Frequently asked questions about Extended Stay America - Dallas - Plano
How is Extended Stay America - Dallas - Plano rated?
Extended Stay America - Dallas - Plano has a 3.1 star rating with 1,182 reviews.
When is Extended Stay America - Dallas - Plano open?
Extended Stay America - Dallas - Plano is open now. It will close tomorrow at 12:00 a.m.