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Extended Stay America - Dallas - Plano
- Hotels
- Plano, TX
About this business
Location details
2900 N. Dallas Pkwy., Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
it was
Business response:
Manisa, on behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest. Sincerely, Hotel Management
I need my gas money byck When I arrived there the front desk showed no sign of life…… called from the spiderweb covered adams family phone in the lobby and still no desk worker. When he finally came up I was told the room was booked and that I could not have my money back… it resulted in me having to drive 2 1/2 hrs to Oklahoma at 3am
Business response:
Thank you for staying with us and leaving your review. . We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. Also, we regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse ... read more
Staff were kind. Room smelled terrible. Tried to get moved but no. Stuck to bathroom and kitchen floor like it was fly paper.
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Our check-in girl was super nice and did inform us after the fact that the elevators were not working. She did go try to find a maintenance man to help carry our luggage up 3 flights of stairs. I’m handicapped & my mother is elderly. I would’ve gladly paid another guest to help us, but no one came around. Same issue when checking out, no one to help. Also no house cleaning the entire weekend, there had been moldy food left in the microwave and just series of unfortunate events. I now know where not to stay next time.
Business response:
Thank you for posting a review of your stay. We are sorry for the inconvenience you encountered due to the lack of elevator service and that you were not aware of our updated housekeeping policies. Our top priority is our guests' well-being and safety; keeping that in mind, we have adjusted our housekeeping services to suit each guest's requirements. For a future visit, please know that our front desk is always happy to arrange these specifics. We will also share your comments with our housekeeping team and make sure we are ... read more
Our room was not the room advertised. I complained about this to the clerk and was told that they are aware of the problem but corporate has to fix it. Basically they are falsely advertising and know they are doing it. It was so late by the time we got there that we had to take the room so we had to figure out sleeping arrangements for 3 adults and could not use the pull out bed because it was so filthy. I attempted to flip the mattress thinking that the bottom would be better but it was much worse, cigarette butts, hair, ol... read more
Business response:
Thank you for selecting our hotel. We are sorry for the disappointment you had with your suite. We apologize for the issues you encountered with the pull-out bed. We will share this with the housekeeping team to be more diligent moving forward. We again are very sorry for the problems you had and hope to serve you again in the future. Sincerely, Hotel Management
Awful Place, Unsafe. Dirty, and I felt that they didn’t take safety precautions to prevent the spread of Covid-19. Bugs in sink, toilet, cabinets. Couch torn up, Paid extra for a King and received a queen. Never going to this location again.
Business response:
Michael, thank you for sharing your concerns in your review. We sincerely apologize for the inconvenience you had due to the cleanliness issue in your suite. Our guests' well-being has been and continues to be an integral part of our safety guidelines, particularly during these challenging times. We appreciate your valuable feedback; you have our assurance that we will look into your concerns and take any necessary action. We hope to receive an opportunity to serve you better in the future. Sincerely, Hotel Management
Go somewhere else The cleanliness was not maintained at all and the second floor hallway smelled so bad I gagged. Towels were stained yellow.. dirt was all over the floors. Don’t stay.
Business response:
Thank you for taking the time to post a review. We are sorry we let you down with regard to the cleanliness of our accommodations. Our housekeeping team has been informed and will take the proper action to prevent a future occurrence. We appreciate your valuable feedback and hope that you will give us a second chance to make a better impression. Sincerely, Hotel Management
Nothing in particular, the double chocolate cup cake was nice
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectations. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Plano
How is Extended Stay America - Dallas - Plano rated?
Extended Stay America - Dallas - Plano has a 3.1 star rating with 1,182 reviews.
When is Extended Stay America - Dallas - Plano open?
Extended Stay America - Dallas - Plano is open now. It will close tomorrow at 12:00 a.m.