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Extended Stay America - Dallas - Plano
- Hotels
- Plano, TX
About this business
Location details
2900 N. Dallas Pkwy., Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The stay was not so good, we had to change our room 3 times due to us not having hot water.
Business response:
Dear Guest, Thank you for evaluating your stay. Please accept our apologies for the issues in your room and the inconvenience caused by moving to a new one after your arrival. Our rooms are subject to strict maintenance standards, and what you described is not acceptable or normal at our hotel. Please know this is not usual for us, and we assure you we will look into the situation further. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Mana... read more
Terrible experience It was terrible: First despite of having a guaranteed reservation, we were told upon our arrival at 11 p.m. that there is NO reservation and we should go some where else. We asked for the manager and tried to call Hotels.com. After thirty minutes of arguments we, were given a room. The room was filthy, the carpets on the entire floor were dirty. We have never seen such a breakfast provided by the hotel. A coffee and a muffin??
Business response:
Dear Ghufran, Thank you for the honest comments about your stay with us, and we sincerely apologize for the reservation and the housekeeping issues you encountered. We regret any oversights in preparing your room. We are dedicated to providing every guest with a fresh, clean suite; therefore, we are disappointed this was not your experience. We will certainly address this with our team, and we hope you will give us another opportunity to show you the flawless, outstanding experience you deserve. Thank you again, and we wish ... read more
I had to wait two and hours and was issued a no show cause the staff at the desk was sleeping for over two hours. Sad but true
Business response:
Damion, thank you for taking the time to review your stay with us. We apologize that your room was not ready upon your arrival and for any frustration and inconvenience this caused. In times of high occupancy, slight delays may occur, although we do everything possible to keep this from happening. We are grateful for your patience and also your constructive feedback. We hope you will consider giving us a second chance so we can prove this is not typical of our service. Sincerely, Hotel Management
Nasty Front desk employee was extremely unprofessional and unfriendly. The elevators were out of service, which was not disclosed to us until after we were checked in. We were put on the 3rd floor. The entire floor, including the room, smelled like urine. There was a fingernail in the bed which was made. That tells me that the sheets were never changed after the last guests. Everything was dusty. A massive roach crawling in the bed with me as I slept. Come to find out from the housekeeping lady the following morning that our... read more
Business response:
Brandon, thank you for sharing your experience at our hotel. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We will share your comments with our housekeeping team and with our pest control provider to make sure we prevent such reoccurrences. We will also share your comments with our maintenance team regarding your outlined issues and immediately fix the problems. We hope you will give us a second chance to deliver the type of experience you should always expect from our ho... read more
Horrible place and terrible customer service I called enroute because we were delayed due to weather and the person that answered said it would be no problem. However, upon arrival at 1 am, we were informed that they were unable to check us in due to a power outage ( even though the lights and automatic doors were operational) and good luck in finding a place to stay. They didn’t offer to assist us in locating a room at a sister hotel or offer any help whatsoever. So left to our devices we proceeded to go door to door in hop... read more
Business response:
Michael, thank you for being our guest and for the feedback. We sincerely apologize for the unsatisfactory service you received from our front desk associates and for the difficulties regarding your reservations. We certainly understand the frustration you must have felt and appreciate your patience. We will address this with appropriately with them. Thank you again for your constructive comments, and we hope you will give us another opportunity to show you and your family our commitment to exceptional hospitality. Sincerely... read more
Our trailer was stolen off our vehicle overnight. No cameras anywhere on property. Seriously? It's 2022!
Business response:
Luke, we appreciate you bringing this concern to our attention. We are grateful for your thoughts and also for your patience. Thank you for your time; you have our assurance that we will address your comments appropriately. Sincerely, Hotel Management
Terrible
Business response:
Gabriel, thank you for sharing your review. We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Didn’t stay! Overbooked! Had to look for another Hotel!!!
Business response:
Michael, thank you for taking the time to share your experience. We apologize we were not able to accommodate you this time, and we regret the frustration caused. We are grateful for your patience, and we hope you will give us another chance to host you again. Sincerely, Hotel Management
Disappointed It took over 30 mins to check in. Room was not the cleanest. Shoes stick to the floor. Hardly any hot water.
Business response:
Laura, thank you for your recent visit and for your feedback. We are sorry you had a substandard experience. Our team strives to make sure each guest has a pleasant stay, so I apologize we did not deliver. Thank you also for pointing this out, as it will help us improve. We hope you will consider these concerns an isolated incident and come back for another stay. We value you as our guest and would love the opportunity to provide you with the hospitality and stay you anticipated during this trip and which you have come to ex... read more
Frequently asked questions about Extended Stay America - Dallas - Plano
How is Extended Stay America - Dallas - Plano rated?
Extended Stay America - Dallas - Plano has a 3.1 star rating with 1,182 reviews.
When is Extended Stay America - Dallas - Plano open?
Extended Stay America - Dallas - Plano is open now. It will close tomorrow at 12:00 a.m.