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Extended Stay America - Dallas - Plano
- Hotels
- Plano, TX
About this business
Location details
2900 N. Dallas Pkwy., Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
dingy and uncomfortable. There was a dirty towel in the bathroom when we arrived. The pullout bed had 2 fitted sherts and no flat sheet. There were no cups in the room. Hotel had no ice machine. Only one bar of soap. No other amenities. All beds were very uncomfortable. Hotel had musty smell. Claums to have breakfast, but only had packaged muffins. Staff was friendly.
Business response:
Teresa, please accept our sincere apologies for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed, so we can prevent these issues from occurring again. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you deserve. Sincerely, Hotel Management
I was trying to save a buck. Service desk was nice. Bed dirty. Smelled like body odor. Would not stay there again. Main customers seem like workers.
Business response:
Please accept my apologies for the experience you shared in your feedback. We take pride in providing a clean, fresh environment for our guests, and I am sorry we overlooked something during your stay. I will discuss your feedback with my staff to ensure this does not occur in the future. We hope you will give us another chance the next time your travels bring you back our way. Sincerely, General Manager
Didn't get what we needed! Booked a room with 2 double beds and sofa bed, when we got there, they didn't have that available, wanted to send us to another extended stay, finally put us in 2 rooms,wanted to charge us for the other room! No hot tub, toilet kept backing up. No daily housekeeping!
Business response:
Please accept our sincere apologies for not living up to your expectations. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. I would also like to inform you that, to respect the privacy of our long term guests, our housekeeping service is conducted on a weekly basis, although we are always happy to provide this at your request for a minimal fee. We are sorry if we didn’t communicate this ... read more
Like sleeping on rocks? Appearance and cleanliness good. Housekeeping left supplies in my room. Paid to stay 3 nights; however, left after 2 because the old school, hard, noisy spring mattresses killed my back and both times I took a shower, there was no hot water to begin with. It was lukewarm then freezing. Was not staying a third night so I left. Tried calling them before leaving but they were not equipped with pillowtop or other beds and were not able to adjust.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that your stay was not the best at our hotel due to how uncomfortable your bed was and the lack of hot water in the shower. In response to your feedback, I will be working closely with our staff to make sure all beds are up to standard and make sure the water issues is fixed. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Avoid Room smelled of cooking odors. Room service did not show up when they were suppose to. Rooms need major upgrades. Beds barely adequate. I checked out early to find a different hotel.
Business response:
Your review recently caught our attention. Please accept our sincerest apologies on the condition of your stay. The odors and lack of room service are not acceptable. We will work with our staff on better maintaining our facilities. Your feedback is very important to us, so thank you for sharing. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Horrible Experience I made a reservation for a week's stay and I called the hotel to tell them we couldn't check in until 10 p.m. They said I did that properly and my room would be waiting for us. But no. No room for us. The clerk called around and found a room for us. It was extremely upsetting.
Poor lobby service. Dirty room, kitchen, bathroom, bed,
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your experience was not a pleasant one. I discussed your comments with the team, and we will are working effortlessly to ensure all departments are 100% dedicated to making our guests stay memorable. Thank you very much for bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time yo... read more
worst stay ever rude and not informed how things worked or about check out times
Business response:
Your review for our hotel was recently brought to my attention. I am so disappointed that the staff failed to educate you on the standards and polices of our hotel. Please accept my apology. In response to your feedback, I am providing coaching to my team to ensure we eliminate further occurrences. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Room was dirty. Microwave and stove didn't work. Trash in stairwell wasn't emptied for three day.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that your experience was not to our company’s high standards. To prevent this from happening again, I will retrain our housekeeping staff and make sure we are thoroughly inspecting rooms to ensure everything is functioning properly. I will also make sure we are frequently walking our property. The staff and I appreciate your comments, as it will only help us to improve. We would love to have another chance to provide yo... read more
Frequently asked questions about Extended Stay America - Dallas - Plano
How is Extended Stay America - Dallas - Plano rated?
Extended Stay America - Dallas - Plano has a 3.1 star rating with 1,182 reviews.
When is Extended Stay America - Dallas - Plano open?
Extended Stay America - Dallas - Plano is open now. It will close tomorrow at 12:00 a.m.