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Extended Stay America - Dallas - Plano
- Hotels
- Plano, TX
About this business
Location details
2900 N. Dallas Pkwy., Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
They did not have me scheduled to check in although I booked my room a couple of hours prior.
Not up to business standards for travel The property was always dirty. Garbage in the hallways, on the elevator, the common bathrooms are not cleaned every day, the pool was dirty, etc. The furniture had wear and tear and was less than ordinary condition. This is a good place for a value traveler on personal business but not good for business travelers. It is just leaves too much that you need. Also, the cable signal was continually going out.
Business response:
John, thank you for feedback on your stay. I was very disappointed to see that your feedback referenced the description of our hotel as "always dirty". Our promise to our guest includes a commitment to providing a clean, fresh environment and I am very sorry that did not happen when you were here. I am very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we do hope you give us another chance in the future. ... read more
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
The hotel had an awful smell. The rooms were extremly dirty and the TV was just plain bad.
Business response:
Please accept our sincere apology for the difficulties you encountered with your room. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. We appreciate your feedback and will make the necessary adjustments to prevent this from happening in the future. We hope you will reconsider staying with us again. Sincerely, Hotel Management
Won’t stay with extended stay. I was not able to stay with them, the desk tenant was very impolite as well. I stay in hotels 100+ days a year due to my work. This was very poor and they were “overbooked” apparently.
Business response:
Shawn, we are terribly sorry about the issues you experienced. Your comments have been discussed with our team, and we are reviewing our procedures to ensure this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
Smokey Smoke smell in room, sticky floor, dirty cabinets
Business response:
Please accept our sincere apologies for the smoke smell and the cleanliness which impacted your stay. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention as we can address it appropriately. Your feedback is shared with the housekeeping team to do a deep cleaning of your room. Thank you again for sharing your observations, and we hope you give us another opportunity to meet your expectations in the near future. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Plano
How is Extended Stay America - Dallas - Plano rated?
Extended Stay America - Dallas - Plano has a 3.1 star rating with 1,182 reviews.
When is Extended Stay America - Dallas - Plano open?
Extended Stay America - Dallas - Plano is open now. It will close tomorrow at 12:00 a.m.