Extended Stay America - Dallas - Plano

Shae 

on Expedia

7 years ago

That was a dreadful experience This was horrible. I have stayed in a lot of hotels over the years and this one is hands down the worst experience. The hotel staff was extremely rude. There was trash in the fridge and a dirty rag in the shower. The smoke detector had been ripped from the ceiling. The ac made a loid noise when it was on. The elevator was broken and we had to walk up 4 flights of stairs with two of us being disabled vets. Every trash can in the stairwell was full of trash, ie dirty diapers. When I told the staf... read more

Anonymous 

on Expedia

7 years ago

Not even worth $63. 0 guest service. Just awful. Go to Hyatt Place next door. 

Shaizad 

on Expedia

7 years ago

Never stay again !! Elevator didn’t work. Stayed at the same hotel 2 weeks back. It didn’t work then. For breakfast, they served coffee and an energy bar - that’s all !! Didn’t see housekeeping for all 4 days that I was there. 

Dee 

on Expedia

7 years ago

Very Disappointing When we checked in the room was not cleaned, there were items in the cabinets and fridge. The sheets were dirty there was hair on the bed and in the bathroom. They moved us to another one and the bed was hard. Plus the room smelled like smoke. 

Anonymous 

on Expedia

7 years ago

Not a very good experience. elevator was not working had to up 3 floors. Beds ate very uncomfortable. 

pat 

on Expedia

7 years ago

Terrible Terrible, not clean, smelled in room! Food left in fridge, clothes left in bathroom from previous people. 

teresa 

on Expedia

7 years ago

dingy and uncomfortable. There was a dirty towel in the bathroom when we arrived. The pullout bed had 2 fitted sherts and no flat sheet. There were no cups in the room. Hotel had no ice machine. Only one bar of soap. No other amenities. All beds were very uncomfortable. Hotel had musty smell. Claums to have breakfast, but only had packaged muffins. Staff was friendly. 

Anonymous 

on Expedia

8 years ago

I was trying to save a buck. Service desk was nice. Bed dirty. Smelled like body odor. Would not stay there again. Main customers seem like workers. 

Anonymous 

on Expedia

8 years ago

Didn't get what we needed! Booked a room with 2 double beds and sofa bed, when we got there, they didn't have that available, wanted to send us to another extended stay, finally put us in 2 rooms,wanted to charge us for the other room! No hot tub, toilet kept backing up. No daily housekeeping!