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Extended Stay America - Dallas - Plano
- Hotels
- Plano, TX
About this business
Location details
2900 N. Dallas Pkwy., Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rooms were dirty. Furniture was sticky. No shampoo or coffee in the rooms. Clerk at the front desk was rude as well. They only clean the rooms "every eight days" we were told. I figured at least one of those days would be when someone new checked it.
Don't Stay Here - Bad Smell The hallways contain trash cans that never get changed and hold collections of various dogs' waste. Our room's previous tenant had taken the iron and burnt shapes into the carpet. You won't get new towels or room service if you are there for less than 9 days. The "continental breakfast" consisted of a basket full of granola bars and an empty coffee canister. I was afraid to use the coffee maker in our room as it looked like it had molded. The air conditioner can blow at full blast but all you'll g... read more
Will stay elsewhere next time It smelled bad; there was hair in the tub and the furniture was torn and falling apart. I understand you get what you pay for and the rate was low; however I will never stay here again as it was very unpleasant and filthy!!
NASTY No one was at the desk when we tried to check in. Lady was dressing as she came to counter. Room smelled of Indian food; carpet, upholstery, & toilet were filthy. Recliner had holes in it & tile floor was broken up. Tried to get a refund when we saw the room, but front desk person said the manager was the only one who could do refunds and he wasn't there. Expedia couldn't help either.
Business response:
Jim - Thank you for taking the time to write a review of your stay. My sincerest apologies for the level of cleanliness and the odors in you room. I am working with our entire staff to improve our cleaning procedures to ensure that your experience is not repeated. Your feedback is greatly appreciated and it will help us in our efforts to continually improve our hotel. Again, thank you for the comments. We hope that you will give us another chance to provide you with a better experience in the future.
Yall can do better than this... First of all, it took 30 minutes for the clerk to check us in. They claim that I wasn't found in the system or in any of their records. Once we entered the room an immediate putrid smell smacked us right in the face. It smelled HORRIBLE! There were stains scattered all over the entire carpet. The beds were so old and had no firmness to them (you could sink to the floor). Open and used hygienic products were left about the wash room. The toilet did not work and was packed with wads of used toil... read more
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize for the level of cleanliness and the odors in your room. I am working with our entire staff to improve our cleaning procedures to ensure that your experience is not repeated. Please know, we are currently in the process of replacing worn out mattresses throughout our hotel. Your feedback is greatly appreciated and it will help us in our efforts to continually improve our hotel. Again, thank you for the comments. I do hope that you will return... read more
Looking at the amenities it said a continental breakfast! What a joke. Packaged muffins, breakfast bars & apples. Coffee no juice. Won't return there.
Business response:
Thank you for your recent review of your stay. I am sorry to hear that our grab-and-go breakfast did not meet your expectations. Your feedback will be very helpful as we continue to improve our breakfast offering. Thank you again for your comments. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
wasn`t impressed Not a place I will stay again! Woke up early by pimp throwing his working girl down the hallway with her screaming for help,elevator inop so had to lug everything up to room on 3rd floor,included breakfast was a joke!
Business response:
Jim - I appreciate you taking the time to write a review of your experience with us. I am disappointed that you were not satisfied with your stay. The incident you described in the hallway is truly regrettable. Please know that we do not condone such activity, and your feedback will be taken very seriously. As well, I am sorry that our grab-and-go breakfast did not meet your needs. Your comments will be helpful as we continue to improve our breakfast offering. I do hope that you will return to our hotel, or any other Extende... read more
Horrible!!!! The hotel was so terrible and dirty, I left the hotel the minute I walked into the room. I would not even sit on the torn, dirty chair in the room. The bed looked like someone had already been laying on it and was totally unusable for cleanliness sake. I will never use this hotel nor will I ever use Expedia again.
Business response:
Margaret – Thank you for taking the time to write a review of your recent experience with us. I sincerely apologize that the smell and cleanliness of your room did not meet your satisfaction. I will follow up with our housekeeping staff to make sure that they are aware of the expectations set before them. The issues you mentioned are unacceptable, and I will personally address each concern. Thank you again for providing your feedback. I do hope that you will give us the opportunity to provide you with a better stay in the fu... read more
Frequently asked questions about Extended Stay America - Dallas - Plano
How is Extended Stay America - Dallas - Plano rated?
Extended Stay America - Dallas - Plano has a 3.1 star rating with 1,182 reviews.
When is Extended Stay America - Dallas - Plano open?
Extended Stay America - Dallas - Plano is open now. It will close tomorrow at 12:00 a.m.