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Extended Stay America - Dallas - Plano
- Hotels
- Plano, TX
About this business
Location details
2900 N. Dallas Pkwy., Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disgusting, in need of repairs I didn't expect much out of Plano, but even with low expectations this place disappointed. My room was on the top floor and the elevator was out of service. I asked them if I could get a room on a lower floor and they told me they didn't have any. I asked how long the elevator had been out of service and they told me "a looooong time." Hmm. I also noticed the bathrooms in the lobby were "out of service." I hauled my bags up to the 4th floor via the stairs. My room was stagnant and airless. The ... read more
Business response:
Thank you for your recent review of your stay. I sincerely apologize that you did not enjoy your stay. You mentioned several issues during your stay and I wanted to take a moment to personally respond. First and foremost, I apologize for the inconvenience regarding our elevator. It currently is not operational, but I can assure you we are doing everything we can to have it repaired. Unfortunately, it's not an easy fix, and the part needed has to be manufactured. I understand you were not satisfied with the comfort of the bed... read more
Lumpy beds This hotel was definitely not comfortable to stay. The beds were lumpy and hard. The pillows were flat and the front desk only had one spare. I wouldn't stay here again.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I am so disappointed that you did not enjoy your stay, due to the comfort of our beds. You stated that you were only able to get one pillow from the front desk. Please accept my apology. In response to your feedback, I am going to speak to my staff to make sure they are aware of where extra items, like pillows, are stored. Thank you again for providing us with your feedback. I do hope that you will return to our hotel, or any other Extended ... read more
Meh
Business response:
I appreciate you taking the time to tell us about your experience at our hotel. I am sorry that you were not satisfied with your stay. I want you to know that we continually work to improve our hotel, so we will keep your feedback in mind as we do so. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
nice staff but prob won't be back The staff that we interacted with were very friendly so I feel a little bad giving this review but it just wasn't up to my standards for the price. The bedding and towels were very poor quality. The whole hotel is very worn down with stains all over the place. You can hear your neighbors - especially in the room above you can hear them walking around. Breakfast is no more than coffee, some granola bars and fruit. Overall these things aren't the end of the world if you are only there one nigh... read more
Business response:
Thank you for taking the time to write a review of your stay. I am sorry to hear that you were not satisfied with your overall experience. I understand you were able to hear you neighbors, and were not impressed with the linen provided. You also expressed disappointment in the grab and go breakfast we offer. In response to your feedback, I want you to know that we continually work to improve our hotel, and are going to be renovating soon which will include new linens. Still, I am pleased that our staff provided great service... read more
Business response:
Miguel - Thank you for your recent review of your stay. I sincerely apologize that you experienced issues with the toilet in the first room you were in. I know moving to another room at 10:30 PM was not ideal, so I do apologize for the inconvenience. You also stated that there were issues with the cleanliness of the bathroom. To prevent this from happening again, my team is working to thoroughly inspect our rooms prior to guests checking in. I do appreciate you bringing this to our attention. We hope that you will give us th... read more
Terrible hotel - good location The hotel was terrible. The front lobby smelled as if something died in it and was rotting. I thought maybe on day one that it was just a problem that day - but for the whole week I was there, I literally had to hold my breath and run for the elevator so as not to become nauscious . The room was basic and not too bad but definete evidence of poor cleaning over an extended period of time that made for an overall gross feel. The staff was distant and didnt go out of their way to be pleasent - see... read more
Business response:
Thank you for taking the time to write a review of your stay. The odor issue you described in the lobby is not acceptable, and I sincerely apologize for your experience. I have been actively investigating the issue and hope to find a resolution quickly, to ensure that guests are not put off by such a horrible smell. Thank you again for providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Train wreck! I booked a suite, with a queen and sofa bed, they gave me the wrong room (not a suite), then a suite with two queens. DISASTER! The AC was beside the sofa bed, and leaked for days (straight), the carpet was soaked, the dishwasher didn't work right. The gal that checked us in was nice, the rest, don't enjoy their job. I was expecting housekeeping a week after arrival, they came 3 days later, why? By the week, I wanted things refreshed, so I had to bring the towels to the front desk myself. The whole stay was a hu... read more
Business response:
Julie - I appreciate you taking the time to write a review of your experience with us. I am so disappointed that you had such a negative experience during your recent stay. Please accept my apology. You mentioned some issues with the room type you reserved, as well as water leaking from the A/C unit. To make sure this doesn't happen again, I am reviewing this with my staff as well as scheduling maintenance to inspect all A/C units. You also stated that the housekeeping service you received was done just 3 days after you chec... read more
Frequently asked questions about Extended Stay America - Dallas - Plano
How is Extended Stay America - Dallas - Plano rated?
Extended Stay America - Dallas - Plano has a 3.1 star rating with 1,182 reviews.
When is Extended Stay America - Dallas - Plano open?
Extended Stay America - Dallas - Plano is open now. It will close tomorrow at 12:00 a.m.