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Extended Stay America - Dallas - Richardson
- Hotels
- Richardson, TX
About this business
Location details
901 E. Campbell Rd., Richardson, TX, 75081, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
1) Upon arrival, I waited at the front desk for roughly 5 minutes while the employee joked around with her friend in the lobby. 2) I booked a king bed and the employee said there were no king bed rooms. She said she would "upgrade me to a double bed room" as if that is a step up. I asked to cancel the reservation and for my money back and she said that was not possible since I booked through Expedia. 3) There were bugs in my room. I took pictures for proof. 4) There was shampoo but no conditioner or shower gel.
Took 30 minutes to check in and the room wasn’t made. Only 1 towel. If I wasn’t tired and had a rough night, would have complained to everyone that would listen. Check in guy was an idiot.
ventilation sucks. my daughter has asthma. difficulty breathing. and the beds smells of animals. What a pity.
Business response:
Mehmet, thank you for reviewing your stay. We apologize for the inconvenience you had due to the HVAC unit in your room and the odor you experienced while you were here. Please be assured that we have discussed your feedback with the maintenance and housekeeping teams, and we're taking immediate actions to fix the problems you mentioned. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Horrible night Right when I arrive I check in get card to room I go around key won't open doors go property go all the way back in lobby have to stand in line 15 min for another key that will open door. Then ac is out in my room then snack machines didnt work with cash it says use correct change which was 1.60 wouldn't take dime. Got so frustrated
Business response:
Geoffrey, please accept our sincere apologies for the issues you encountered while staying here and regret your stay was not a pleasant one. Even though we conduct regular maintenance checks, we will refocus our efforts to make improvements. We hope we have the opportunity to make it up to you on a future stay. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Stay Away!
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the review and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Richardson
How is Extended Stay America - Dallas - Richardson rated?
Extended Stay America - Dallas - Richardson has a 3.5 star rating with 1,439 reviews.
When is Extended Stay America - Dallas - Richardson open?
Extended Stay America - Dallas - Richardson is open now. It will close tomorrow at 12:00 a.m.