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Extended Stay America - Dallas - Richardson
- Hotels
- Richardson, TX
About this business
Location details
901 E. Campbell Rd., Richardson, TX, 75081, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Amenities listed were not available and no notice on the website.
Business response:
We regret your disappointment with some of our amenities not being available during your stay due to the current circumstances. We will ensure this information is posted on our hotel websites so that our guests are aware of it. Your frustration is understood, and we hope to have another opportunity to make a better impression. Sincerely, Hotel Management
No free breakfast, limited amenities, pretty nice staff, manager not so much. Could improve with better quality of housekeeping services. You get what you pay for.
Business response:
Sean, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Very bad crowds. Noise all night. Many folks w drug habits thru out property.
Business response:
Jeff, we were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we regret the issues you outlined. We assure you that what you experienced is not acceptable, and we will take action so we can prevent these instances from occurring again. We hope to have a chance to provide you with the stay you deserve on your next visit to the area. Sincerely, Hotel management
Not happy Not as comfortable as I expected in a hotel
Business response:
Jenny, thank you for choosing our hotel for your stay. We were disheartened to see the review and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Dirty towels (brown stains on them and curly black hairs all over them). No shampoo nor soap was provided in the bathroom. Terrible cleanliness.
Business response:
On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate departments to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy and safe environment for all of our guests. Kindly note, toiletries are available upon request at the front desk and always complimentary We hope you will choose us again so that ... read more
The property has not been maintained very well. They have removed most amenities from the rooms. No dishes not even a plastic cup for the bathroom. When my husband asked for cups at the front desk he was given the cups from the coffee service at the front desk. No hair dryer, when asked about it I was told the owners removed them because last year when I stayed at this property they had them. No coffees pot in the room. Shower head barely worked clogged with mineral deposits. Will not stay here again. We’ve stayed here befor... read more
Business response:
Thank you for choosing to stay with us. We are sorry for the disappointment you had during your stay. Kindly note, to ensure the cleanliness of kitchenware and the coffee-maker, our brand standards require us to make these items available at the front desk rather than leaving them in the suites. We will remind our front desk to communicate this more clearly going forward. Also, your concerns regarding the shower have been shared with the maintenance team to fix it immediately. Please know we take your feedback seriously and ... read more
disappointed The website did not state that the pool was closed for the season. Very disappointed my son could not swim. Also the AC in our room did not work well at all. No elevators for the second floor and lobby bathroom had community soap instead of pump soap and no toilet. The front girl was very nice. Also no ice machine in hotel. I will not stay there again.
Business response:
Thank you for posting a review of your stay. We're sorry for your disappointment with the lack of pool service while you were here. We will verify the information on our website is current and accurate, so our guests are aware of our amenities. We're also sorry for the inconvenience you had due to the HVAC unit in your room. We have asked our maintenance team to fix the problem immediately. Kindly note, every room has a full-size refrigerator which includes ice trays for our guests' convenience, and that is why we do not hav... read more
1) Upon arrival, I waited at the front desk for roughly 5 minutes while the employee joked around with her friend in the lobby. 2) I booked a king bed and the employee said there were no king bed rooms. She said she would "upgrade me to a double bed room" as if that is a step up. I asked to cancel the reservation and for my money back and she said that was not possible since I booked through Expedia. 3) There were bugs in my room. I took pictures for proof. 4) There was shampoo but no conditioner or shower gel.
Frequently asked questions about Extended Stay America - Dallas - Richardson
How is Extended Stay America - Dallas - Richardson rated?
Extended Stay America - Dallas - Richardson has a 3.5 star rating with 1,429 reviews.
When is Extended Stay America - Dallas - Richardson open?
Extended Stay America - Dallas - Richardson is open now. It will close tomorrow at 12:00 a.m.