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Extended Stay America - Dallas - Richardson
- Hotels
- Richardson, TX
About this business
Location details
901 E. Campbell Rd., Richardson, TX, 75081, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Prepaid Room was given away leaving me stranded I can't say how the hotel was but am forced to give a rating so I rated it all poor. My prepaid room was given away and I was left stranded at 2:45AM. Service person was rude and unhelpful. Hotel.com intervened and was able to find another room - unfortunately at twice the price. I would say NEVER pre-pay for a room at Extended Stay. Better yet, if you're a business traveller with an unpredictable travel schedule, just steer clear.
Unhelpful staff that is more concerned about hearing themselves talk rather than solving issues
Business response:
Thank you for your recent review of your stay. The service issues you described are unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have retrained our front desk staff to ensure that we are providing each guest with professional and prompt customer service. I appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Ok experience Room was smelly like a standing water smell.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Bathtub was clogged and there were no other rooms available. Apparently had a shortage of staff and could not get all the vacant rooms cleaned. There was always a shortage of towels.
Business response:
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize for the room conditions and service issues you experienced. In response to your feedback, I have spoken with our staff, and we will make sure we are closely inspecting our rooms to ensure that everything functioning properly. I will also coach our staff to make sure our linens are fully stocked for our guests. Thank you again for providing us with your feedback. We hope that you will give us the opportunity to provide you wit... read more
Bed Bugs....Stinky Feet & Ashtray's Bed Bugs underneath bed covers...Room had horrible smell that was crossed between stinky feet & an ashtray. There idea of a continental breakfast is a bag of oatmeal!.....Don't waste your time there...Not worth the money!
Do not stay here ! This was the worst hotel experience of my life. I arrived at 1:00 AM to find the doors locked. I rang the bell and after about 5 minutes the clerk came. She would not let me in because she could not find my paperwork . She would not even come to the door to look at the reservation on my phone. I had to call hotels.com . She argued with them and would still not let me in! Finally after paperwork was faxed she let me in. It was after 2:00 AM when I finly got to my room. Do not stay here.
Bad Stay America "Hotel is in great need of refurbishing! I believe they were doing the second floor but of course I was on the 1st floor! I had a nice view of the pool area. But that was the only nice thing. It's just too old and dirty for my taste. I had to stay there to be in close proximity to my son' s house in Richardson. The air was very stale in the room, the bed was like a rock and so were the pillows. Overall I would NEVER stay there again or recommend that particular extended stay America . Sorry , but it really w... read more
Hotels.com Is A Joke Never got to stay. The dope at hotels.com booked a room with a hotel that was completely booked. On top of that, she could hardly speak english.
Frequently asked questions about Extended Stay America - Dallas - Richardson
How is Extended Stay America - Dallas - Richardson rated?
Extended Stay America - Dallas - Richardson has a 3.5 star rating with 1,423 reviews.
When is Extended Stay America - Dallas - Richardson open?
Extended Stay America - Dallas - Richardson is open now. It will close tomorrow at 12:00 a.m.