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Extended Stay America - Dallas - Richardson
- Hotels
- Richardson, TX
About this business
Location details
901 E. Campbell Rd., Richardson, TX, 75081, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Afte I had already been given a key, I was called down to the office. Had my card on file, would not process the payment any way other than a physical use of the card which didn't go through. Even after being shown proof of sufficient funds and also shown I had more than the required amount in cash, would not let me check into my reserved room.
Business response:
Thank you for leaving a review. We are sorry you were inconvenienced by our payment policy. It is our hotel’s policy not to accept cash as a form of payment. We must have a credit or debit card on file for each reservation to cover incidentals during your stay. This is standard industry practice at reputable hotel chains, and we will take steps to communicate this more clearly in the future when working with tour groups. It was our pleasure accommodating you, and we hope to see you the next time your travels bring you to our... read more
We stayed at the hotel for 4 days with no one checking to see if we need our trash taken out or if we needed clean towels. On the last two nights the hot water wasn’t working and it was loud with banging noise because we discovered that they where working in the walls next door to us with our notice . They could’ve at least gave us notice or another room . And when we first arrived i asked did they have a pool they say it was closed til June 1st but when the 1st came it turned in to another week . I wouldn’t pay someone to s... read more
Business response:
Thank you for writing about your stay and for being our recent guest. Please accept our apologies for the service and noise issues you experienced and for our failure to address them to your satisfaction. We're terribly sorry for the disruptions and hope that you'll consider staying with us again so we can demonstrate the superb hospitality that you should have received on this visit. Sincerely, Hotel Management
Extend stay Richardson Tx. I Do not recomend this hotel.
Business response:
Terry, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
HOTEL WREAKED OF ROTTEN SEWAGE YUCK! STAY AWAY!!
Business response:
Natalie, thank you for being our guest. We apologize for the odor issue you encountered here. Your concerns have been immediately brought to the attention of our housekeeping department for revisiting our cleaning program and make improvements so that our future guests are not similarly impacted. We hope you will give us a chance to impress you on a future. Sincerely, Hotel Management
This was by far the worst hotel we have ever stayed at. The room was covered in stains, cigarette holes in the bedding, black mold and dirty carpets. There was a granola bar and muffin laid out on the table for the “continental breakfast”. The pool was closed even with the 101degree temperatures and people were constantly hanging out around outside being loud at night.
Business response:
Please accept our apology for not living up to your expectations during your visit. We regret that you were not happy with our complimentary grab-and-go breakfast offerings and for the cleanliness issue you experienced in your room. We have asked our housekeeping staff to make sure this room receives a deep clean your room. Your feedback is valuable as it will help us improve our facilities moving forward. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel Management
Business response:
On behalf of our entire team, we sincerely apologize for not living up to your expectations or ours. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
The room stank and was not cleaned well. This place is old and it is showing. It needs a solid re-vamp. They are almost there but the rooms stank, the bathroom smelled so bad I had to go buy an air freshener and keep the light/fan on 24/7 in order to make it bearable. I will not be back.
Business response:
Thank you for your review. We apologize for the cleanliness issue you had in your room and that we didn't promptly correct this. Your feedback has been shared with my housekeeping team to ensure they follow the inspection procedures thoroughly so such instances are not repeated. We hope you will stay with us again so we can provide you with a better experience next time. Sincerely, Hotel Management
Business response:
Puneet, first and foremost, we apologize for the inconveniences you experienced. We hope you will give us an opportunity to make this up to you on a future stay. We are confident you will leave with a more favorable impression. Sincerely, Hotel Management
Extended stay Checked in. Bathroom floor was wet and sticky. Used soap still in the tub. Disgusting.
Business response:
Joe, thank you for your stay and for taking time to post your review online. We apologize for the less than spotless condition of your guest suite and for the housekeeping service issues you experienced. This does not meet our standards, and steps have already been taken to address and correct our performance. We hope you will choose to stay with us again when your travels bring you back our way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Richardson
How is Extended Stay America - Dallas - Richardson rated?
Extended Stay America - Dallas - Richardson has a 3.5 star rating with 1,423 reviews.
When is Extended Stay America - Dallas - Richardson open?
Extended Stay America - Dallas - Richardson is open now. It will close tomorrow at 12:00 a.m.