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Extended Stay America - Dallas - Richardson
- Hotels
- Richardson, TX
About this business
Location details
901 E. Campbell Rd., Richardson, TX, 75081, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much improved visit. Sincerely, Hotel Management
Wall Heater and Refrigerator from HELL My hotel room had a very noisy and loud wall heater AND refrigerator ... both very annoying. Did not get much sleep. And, the front desk clerk was very "unprofessional" ... she didn't seem to know what she was doing with her reservation computer or with their printer for my hard copy check-in receipt. And, she gave me a room plastic card key for the WRONG room ... I had to drag my bag back down to the front desk, to get the correct room key. My original room reservation was for five nig... read more
Business response:
Thank you for taking the time to post your review. We sincerely apologize for the maintenance issues you encountered in your room. We appreciate you bringing these issues to our attention, and we want to let you know our engineering team is already working to address the problems you mentioned. Also, your feedback for poor service is shared with our front office team to deliver better guest service. Please give us a chance to improve our impression and earn your highest marks on a future date. Sincerely, Hotel Management
Business response:
Banh, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Bugs Little raoch in the kitchen. No elevator to get up floors.
Business response:
A well-maintained room sets up the tone for an excellent stay, but we apologize as this wasn’t your experience. Your concern is of utmost importance so it has been discussed with our housekeeping department immediately to review and action. Thanks for sharing your feedback as it helps us improve our service. Please consider giving us another chance to provide you with a much better stay on a future date. Sincerely, Hotel Management
Not good - would not recommend, did not get unit booked, place was sketchy and staff was mediocre.
Business response:
Mary, we strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, Hotel Management
Mixed Bag The hotel looked nice and the staff was very friendly. My single king sized room turned out to be a double-double bedroom, one of the beds had not been made and towels from the previous occupant were left in the floor of the bathroom.
Business response:
We apologize for the cleanliness issues you experienced with your room and the inconvenience caused. We have shared your feedback with our housekeeping team to ensure this does not happen again. On a positive note, we are happy you liked some aspects of our hotel. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
It was just ok, but the biggest problem I had was being charged TWICE for a one night stay this something that I’m very unhappy with!
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the mixup regarding your charges. As this review is anonymous, please contact our General Manager if you would like to further discuss your charges. Thank you again for being our guest, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Lazy people, ok rooms, bad conditions Initially greeted by very friendly staff upon arrival. Room was nice but felt unclean...not dirty, but like corners were cut when changing items from previous customer. Parking lot is shared with a Pho restaurant that stinks up the hallways. My stay was ruined by an abundance of garbage that stacked up and it's stink made its way inside of the rooms. Spoke with multiple people the next day about how bad it was. Front desk was no help and said they would have to wait for someone else to p... read more
Business response:
Thank you for your candid feedback. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process and for that, we truly regret the inconvenience it caused. We are working with our housekeeping team to reiterate the importance of our daily duties to make sure this isn't repeated. We hope you will give us another opportunity to provide a better exper... read more
Pass on this one! From staff to cleanliness to no continental breakfast and more, I would never ever stay in another Extended Stay America facility. I did receive a refund...it is on its way....will have to wait and see if I really do receive the refund per Expedia and Hotel Management!
Business response:
Thank you for being our guest and for taking time to leave feedback. Please contact our General Manager if this matter does not get resolved to your satisfaction. Thank you again for being our guest, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Richardson
How is Extended Stay America - Dallas - Richardson rated?
Extended Stay America - Dallas - Richardson has a 3.5 star rating with 1,423 reviews.
When is Extended Stay America - Dallas - Richardson open?
Extended Stay America - Dallas - Richardson is open now. It will close tomorrow at 12:00 a.m.