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Extended Stay America - Dallas - Richardson
- Hotels
- Richardson, TX
About this business
Location details
901 E. Campbell Rd., Richardson, TX, 75081, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not very good Other than the staff being friendly, I'd say stay away. The rooms are huge, but they are better suited for a prom party than staying: My door did not lock without significant fiddling - in the end, I had to use the safety latch. I stuck to the floors. It's a stay america right? Not one utensil or dish in the place. No TV in the bedroom. There looked like a blood accident happened in the bedroom. There was no shampoo or any toiletries provided except bar soap. The water was so hard I'm pretty sure I didn't wash ... read more
Business response:
Thank you for choosing to stay with us on your trip. We're extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every visit. Sincerely, Hotel... read more
Horrible room and service this is the worst I have ever seen in a hotel. After requesting to speak with gm 4 days later still haven't heard from them.
Business response:
Please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us the chance to make it up to you at a future date. Sincerely, Hotel Management
Had paid dor king size bed and nevr got one .wifi wasnt working and there didnt have breakfast as advertised on their website
Business response:
Micah, we sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Your concerns have been shared with each department involved in an effort to be more diligent moving forward. We regret the inconvenience caused, and please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
inconvenienced This was a horrible experience. It started with the check in when I swiped my card it said unauthorized card. The front desk agent stated they never since this before. Then I ask for a manager she comes out and explains very rude to go get cash and there was nothing they could do about it. From there I left and called reservation told them about what was going on and they stated that if my card was MasterCard and I shouldn't have had any problems. So that issue get fixed by me using another credit card. I get ... read more
Business response:
Please accept our apology as well every assurance we will be working to address the concerns you outlined. We have shared your concerns with our front desk and maintenance teams to ensure a better experience for all our guests. Your feedback is valuable as it will help us improve our service and facilities moving forward. We hope you will consider giving us another chance to make it up to you at a future date. Sincerely, Hotel Management
Not very clean The lobby was okay but the room wasn't very clean we also seen 3 bugs in the room
Business response:
Chan, thank you for taking the time to review your stay. We are very concerned about your experience and are sorry that we did not meet your expectations. A clean, fresh suite is our top priority and we will work with our staff to ensure that this was an isolated issue. We hope you will give us another chance to provide you with a stay you deserved the next time your travels bring you back our way. Sincerely, Hotel Management
Dirty Did not stay here due to dirty sheets and the A/C did not work in the second room they offered me. When I asked for refund they refused.
Business response:
Please accept my sincere apology for the problems you encountered while here. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will consider giving us a second chance to provide the hospitality you deserve. Sincerely, General Manager
Business response:
Thank you for your rating. We are disappointed to know you had an unpleasant experience. We hope you will consider staying with us again as we would love to provide you with an excellent visit in the future. Sincerely, General Manager
Worse breakfast ever The only amenities they provide was no a/c and roaches, horrible place to stay and will never again
Business response:
Brandon, please accept our sincere apologies for not living up to your expectations. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our facilities and service levels going forward. We deeply regret the inconvenience caused, and please consider giving us a second chance in the future. Sincerely, General Manager
Horrible Room smelled bad no toiletries. Would never book that again
Business response:
Please accept my apology for not living up to your expectations during your visit. We apologize for the unfortunate odor you experienced in your room. Please be assured your concerns have been communicated to our housekeeping director who will be addressing this with our team to take corrective actions immediately. We would like to inform you that toiletries are available at the front desk and are complimentary, and we will be sure our front desk communicates this more clearly going forward. I hope you will afford us an oppo... read more
Frequently asked questions about Extended Stay America - Dallas - Richardson
How is Extended Stay America - Dallas - Richardson rated?
Extended Stay America - Dallas - Richardson has a 3.5 star rating with 1,423 reviews.
When is Extended Stay America - Dallas - Richardson open?
Extended Stay America - Dallas - Richardson is open now. It will close tomorrow at 12:00 a.m.