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Extended Stay America - Dallas - Richardson
- Hotels
- Richardson, TX
About this business
Location details
901 E. Campbell Rd., Richardson, TX, 75081, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible Room smelled bad no toiletries. Would never book that again
Business response:
Please accept my apology for not living up to your expectations during your visit. We apologize for the unfortunate odor you experienced in your room. Please be assured your concerns have been communicated to our housekeeping director who will be addressing this with our team to take corrective actions immediately. We would like to inform you that toiletries are available at the front desk and are complimentary, and we will be sure our front desk communicates this more clearly going forward. I hope you will afford us an oppo... read more
Hotel close to workplace Lot of noise during night time. Almost zero options for breakfast
Business response:
We apologize for your less than satisfactory stay at our hotel, we are sorry for the noise issue you experienced. Our front desk is staffed to available your needs, and we would have welcomed the opportunity to handle this while you were here. We are also disappointed to know our complimentary grab-and-go breakfast were not to your liking. We will make note of your feedback as we plan any changes to our breakfast offerings. I hope you will return so we can make it up to you. Sincerely, General Manager
Business response:
Anthony, thank you for taking time to rate your visit. Our number one priority is to make sure you receive an outstanding experience, so I am sorry we fell short while you were here. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, General Manager
Not a fan. Advertised breakfast- it was a packet of oatmeal or a granola bar. No cleaning service or even fresh towels or shampoo in 5 days I was there. Lousy cable package on tv. It was a step down from the Microtel and super 8 I stayed at the week before it that helps.
Business response:
Gabriel, thank you for being our guest. We are sorry for the inconvenience you encountered during your stay. While our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, and any toiletries are always available at the front desk and are complimentary. If we did not communicate this properly at check-in, please accept our apologies. We hope you consider staying with us again so we can make it up to you. Sincerely, General Manager
The AC unit in my room wasn't working. It would go on and off and it was very hot! I actually just left and didn't want to stay there.
No coffee in the room. No rinse in the bathroom. Breakfast was only cup cakes.
Overbooked, Hotels.com reservation didn't matter When we arrived we were told that this hotel was overbooked and they could not accommodate our reservation from Hotels.com A very frustrating experience, as they also would not transfer the booking to another property that this chain has in the area.
An Honest Review Here is likely the most realistic review you will find of this hotel. I'll start with pros: The staff is semi-friendly and the local area is OK. - They only clean rooms every 7 days, otherwise you pay $10 to get it done. -- They won't let you know this in advance. - The vending machines are broken, always. All of them. - There are roaches (true story). - The "Continental Breakfast" consists of bad coffee and only the cheapest of granola bars (literally). - Each time the heater turned on, the smoke alarm come... read more
Frequently asked questions about Extended Stay America - Dallas - Richardson
How is Extended Stay America - Dallas - Richardson rated?
Extended Stay America - Dallas - Richardson has a 3.5 star rating with 1,439 reviews.
When is Extended Stay America - Dallas - Richardson open?
Extended Stay America - Dallas - Richardson is open now. It will close tomorrow at 12:00 a.m.