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Extended Stay America - Dallas - Richardson
- Hotels
- Richardson, TX
About this business
Location details
901 E. Campbell Rd., Richardson, TX, 75081, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
First off was given wrong room. Second room was dirty no tissue or towels. Shower would not get hot.
Business response:
Thank you for being our guest. We are sorry you experienced so many difficulties during your stay with us, and please accept our sincerest apology for what transpired. Our respective team members are taking steps to ensure future guests do not encounter the same issues. We regret the inconvenience caused and truly hope you will give us another chance to prove that we are committed to providing outstanding service. Sincerely, Hotel Management
Business response:
Dale, thank you for your rating. We are disappointed to know you had an unpleasant experience. We hope you will consider staying with us again as we would love to provide you with an excellent visit in the future. Sincerely, Hotel Management
Hotel is very old very dated and very noisy. Room smelled musty . Heat came on and my daughter thought the room was on fire because of the odor. We will not be going back
Business response:
Please accept our apologies for problems you encountered. Our rooms are subjected to strict standards of cleanliness, and what you described is not acceptable, or normal at our hotel. We assure you we will look into these situations further. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Trash It was horrible rooms or dirty no accessories in the room TV didn't work latch floor not vacuumed
Business response:
Preston, please accept our apologies for your unpleasant experience at our hotel. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of expectations. Please rest assured that your concerns have been shared with our housekeeping team in an effort to improve our service. We hope you will choose us again so we can provide you with a more satisfactory stay. Sincerely, Hotel Management
BED BUGS!!!!!!!!!! Overall check in was a nightmare due to a random credit card info that expedia provided rather than my credit card used online. While getting ready to leave in the morning we realized there were bed bugs on the bed but not only the bed there were some in the restroom as well. I have video proof and pictures for my personal records.
Business response:
Thank you for being our guest and for taking time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. However, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Deceitf The hotle advertised free breakfast and only had old coffee and cheap granola bars. The receptionist was rude as well.
Business response:
First of all, please accept our sincerest apologies for the behavior of our front desk associate, and thank you for informing us of this incident. We can understand your disappointment and are sorry for the inconvenience you encountered. We provide thorough training for all our associates, and we will redouble our efforts. We will make a note of your feedback with regard to our complimentary grab-and-go breakfast as we plan any changes to it. Counting on your kind generosity to accept our apology, we hope you will consider r... read more
Less than average After a long drive from Memphis to continue my trip the other day , the air conditioner of the room was not working
Business response:
Roberto, thank you for staying with us and sharing your experience. Please accept our apology for the air conditioner not working properly and for the inconvenience this caused. Unfortunately, maintenance issues do arise from time to time, and once identified we work as quickly as possible to get everything fully operational. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Never again Staff was rude and unwelcoming . not at all understanding and very rude
Business response:
Laura, first of all, please accept our sincerest apologies for the behavior of our associates, and thank you for informing us of this incident. We can understand your disappointment and are sorry for the inconvenience you encountered. We provide thorough training for all our associates, and we will redouble our efforts. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel so that we can provide a comfortable stay. Sincerely, Hotel Management
What! No phone Well the hotel appeared to be nice. There were no toiletries in our room. There was no phone in the room. The front desk manager was also a rather aggressive person. And when we got there we were told that the hotel was overbooked and that they may have to move us to another property. Needless to say it was a slightly frustrating check in. We joked the whole evening that it was the nicest crappiest place we'd ever been
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Frequently asked questions about Extended Stay America - Dallas - Richardson
How is Extended Stay America - Dallas - Richardson rated?
Extended Stay America - Dallas - Richardson has a 3.5 star rating with 1,423 reviews.
When is Extended Stay America - Dallas - Richardson open?
Extended Stay America - Dallas - Richardson is open now. It will close tomorrow at 12:00 a.m.