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Extended Stay America - Dayton - North
- Hotels
- Dayton, OH
About this business
Location details
6688 Miller Ln., Dayton, OH, 45414, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible. The room was not ready when we checked in after 5pm. Check in begins at 3pm. We were allowed to have a room that did not have toilet paper, trash cans or bed sheets. We were not given those items until after 8pm and several inquiries at the front desk. The combination of lazy, inattentive and short handed staff resulted in a terrible experience.
Business response:
Dear Jeremy, Thank you for staying with us. Please accept our apologies for the delay in getting your room ready and the problems you encountered. You deserved a clean, comfortable, and stress-free stay, and we are disappointed this was not your experience. We appreciate your observations and concerns, and we have noted both. Your feedback is vital and needed for our growth. Our team will address this promptly. Our goal is to provide our guests with a home-like stay. Please give us a second chance to provide the hospitality ... read more
Never again Very dirty, check in was at 3pm but they didn’t have the room ready till 6pm, trash was completely full and not taken out from previous users, above the shower head had paint bubbling out which I’m sure has some type of mold underneath. I’m not one to write reviews it I hope people see this and choose differently.
Business response:
Dear Guest, Thank you for sharing your feedback. It is disappointing to know about the delay in getting your room on your arrival, and we will rework it to ensure such incidents are better handled in the future. We always prioritize providing amazing hospitality; therefore, we regret this was not your experience and that you had upkeep issues in the room. Let us discuss this with the housekeeping and maintenance team and ensure this act is taken as a priority. Our front desk team is always there to help you. Please give us a... read more
Trash left in room from previous tenant. Blankets were paper thin and were pretty much a sheet. Ants all over the counter in the kitchen area. Workers very unprofessional. Goofing around and horseplay at the front desk. Breakfast advertised was coffee, tea or hot chocolate. No food. Everything was in disrepair.
Business response:
Dear Stephanie, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your suite during its preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order. Also, we will instruct them to recheck the rooms before delivery. Further, we regret that our breakfast choices were not meeting your expectations, and we will share them with the team for improvement. Your feedback is vital, as our hotel always... read more
Look, this seems to be a tenant hotel, so I'm not going to be overly harsh. I booked this room two months before the solar eclipse 2024 in Dayton and I was lucky to get a room. This is a budget hotel. The staff is not attentive, if they are at the desk at all. The hallways are not clean. The bed is not comfortable. However, the room was reasonably clean, the shower water was hot, and there was coffee in the lobby every morning. I paid $150 a night but I see rates are down to $53. At $53, this hotel is a bargain. It is within... read more
Business response:
Dear Jason, We genuinely appreciate your detailed feedback and are pleased you enjoyed most aspects of our hotel. It's gratifying to know that you appreciated our clean accommodations and convenient amenities. However, we apologize for the issues you encountered during your stay, including the lack of attention from our staff and cleanliness concerns in the hallways. We regret any inconvenience these issues may have caused. Your feedback is invaluable to us as we continuously strive to improve our guests' satisfaction. We ho... read more
This hotel is shameful I would love to talk about my stay at this hotel but it never happened. After booking online on Saturday, I arrived Monday only to be told that the hotel was sold out. I did wonder how this was possible, but then I realized that I had booked my room at a much cheaper rate than the much higher ‘eclipse’ pricing they were now offering. I do believe that my room was given away to someone else at a higher rate. Thanks Extended Stay! As a traveling nurse I appreciate being stuck out of town with nowhere to ... read more
Business response:
Dear Guest, We are sorry for the inconvenience caused on your arrival and any confusion with your room reservation and payment. Please allow us to recheck with the concerned team, as this differs from what we expect our guests to leave with. Giving a safe and clean atmosphere is our priority, and we regret that this was not your experience. Also, feel free to reach out to the front desk team for assistance on the matter. We appreciate your business and look forward to seeing you again for a better experience. Have a great da... read more
Did not have a room for me when I got there
Business response:
Dear Phillip, We apologize for the inconvenience you encountered upon arrival and for any miscommunication regarding your room reservation. Allow us to check what went wrong, and we always welcome feedback that may help make future guests' stay more comfortable. Please feel free to connect for further assistance, and consider giving us the opportunity to make it up to you on another visit.Sincerely,Hotel Management
Don't recommend booking here, poor communication, bad condition
Business response:
Dear Ravi, Please accept our sincere apologies for the maintenance issues you experienced during your recent stay. We understand the value of seamless communication and maintaining a comfortable atmosphere. Therefore, we genuinely regret falling short in these aspects during your stay. We're committed to addressing these concerns and ensuring such lapses are not repeated. Thank you for bringing these matters to our attention, and we hope to regain your trust in the future. If you're willing to give us another chance, we'd lo... read more
Frequently asked questions about Extended Stay America - Dayton - North
How is Extended Stay America - Dayton - North rated?
Extended Stay America - Dayton - North has a 3.3 star rating with 2,231 reviews.
When is Extended Stay America - Dayton - North open?
Extended Stay America - Dayton - North is open now. It will close tomorrow at 12:00 a.m.