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Extended Stay America - Dayton - North
- Hotels
- Dayton, OH
About this business
Location details
6688 Miller Ln., Dayton, OH, 45414, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Would not return here First impression: front desk clerk sees us coming in but does not greet us; she proceeds to walk in back office. Still doesn’t greet us when she comes back out. Plops herself down in her chair with a loud exhale. So I start with “you ok?” and she says “I’m tired!” Never did say hi or welcome. As for the room - zero kitchen amenities such as plates, glasses, coffee maker or coffee, etc. We assume they have theft issues and gave up? Also - bring something to keep you warm because their idea of a blanket/c... read more
Business response:
Dear Kelly, Thank you for taking the time to share your experience. We are sorry that your arrival and room setup didn’t meet expectations. A warm welcome and a well-prepared room are important, and we clearly fell short. We are addressing your feedback with our staff to improve service and ensure that all necessary amenities are available. Your comfort is important to us, and we hope you’ll consider staying again so we can provide a more positive experience.Sincerely,Hotel Management
For the love a God...choose a different hotel. Nonsmoking room, yet smells like an ashtray and had cigarette ashes in the window sill. No doubt the stench seeped into the suit I had to wear for a wedding in the morning. I purchased a wall plug-in from Walmart to help mask the odor and am kepg the window cracked for fresh air. It doesn’t help much as the room is way past being recoverable. It’s time to gut the room and remodel this crap hole. A day after getting home my daughter's eyes are red and irritated.
Business response:
Dear Kevin, We appreciate you choosing our hotel and taking the time to share your concerns. We are genuinely sorry for the cleanliness issues with your guest room and any oversight on our part. We understand how important it is not just to have a spotless room but also one that is free of smoke. We have strict policies prohibiting smoking in specific areas; therefore, we appreciate you bringing this to our attention so we can address it appropriately. Your feedback will be shared with our team to prevent such situations in ... read more
Rude staff, no room service. Room key didn’t work so went to desk to get a replacement and desk person was nowhere to be found for 45min. Badly run .
Business response:
Dear Brian, Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We can assure you that what you experienced is not acceptable by our standards, and we will address each of your concerns as we are committed to providing every guest with a wonderful experience. Thank you again for your valuabl... read more
Friday they gave my room away because she said I was late checking in. Never happened any place I’ve stayed before. As a Mason we travel every other weekend. I have to go to desk several times a day because my key wouldn’t work. Play was dirty. Looked like it had construction parts laying around. Not a good experience at all. Will not return.
Business response:
Dear Rodger, We appreciate your feedback. Rest assured, we have stringent quality control standards in place to prevent the issues you encounter. We understand that our guests have numerous options, so our goal is to offer clean, comfortable suites at a reasonable price. The cleanliness and conditions you described are unacceptable and do not meet our standards. Further, we understand your disappointment with the key card. We will address this with our staff and emphasize the importance of exceptional customer service and at... read more
Room was not cleaned. Food in the freezer and sink. Stuff stuff
Business response:
DearAdam, Thank you for sharing feedback about your recent visit. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we regret this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure each of these is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management
Ice not available, we were given two empty ice cube trays when we inquired about it and told to make it in the freezer in our own room. “Blanket” on the bed is really a glorified sheet, it offered no warmth. Coffee urn empty in the morning with no one at the service counter to inquire about making more. Overall smell of weed about the whole property. No readily available grassy area for our dog to relieve himself. Will not be returning.
Business response:
Dear Tom, Thank you for choosing us. Providing a clean and comfortable hotel experience is always our motto. However, we sincerely apologize for the issues that detracted from your comfort. We regret that our efforts to address these concerns fell short of your expectations. Please know that your feedback is valuable, and we will take steps to ensure a more peaceful environment for all guests in the future. Your remarks are vital and will help us in improving the guest's expectations as we move ahead. We hope to provide you ... read more
Frequently asked questions about Extended Stay America - Dayton - North
How is Extended Stay America - Dayton - North rated?
Extended Stay America - Dayton - North has a 3.3 star rating with 2,231 reviews.
When is Extended Stay America - Dayton - North open?
Extended Stay America - Dayton - North is open now. It will close tomorrow at 12:00 a.m.