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Extended Stay America - Dayton - North
- Hotels
- Dayton, OH
About this business
Location details
6688 Miller Ln., Dayton, OH, 45414, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Accueil froid et i différentes de la préposés l'état de malpropreté de l'ascenseur mais encore plus l'état général de la chambre défraîchis et indigne d'un hôtel respectable.
Business response:
Dear Pierre, Thank you for taking the time to share your impressions. We're truly sorry to hear that your arrival and room condition did not meet expectations. While some aspects may occasionally fall below our usual standards, we understand how important first impressions and cleanliness are to a comfortable stay. Please know that your comments are being shared with our team to guide improvements. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area. S... read more
The room smelled musty and moldy. I saw bugs as soon as I opened the door. The room look like it had been cleaned long ago, but now there was dust everywhere. The mattress was not a real mattress....it was yellow foam covered with a mattress cover. The sheets and pillowcases had a lot of stains on them. The shower/bath was chipped in several places. The toilet seat was broken.
Business response:
Dear Madeline, We believe every guest who walks through our doors deserves a comfortable and well-maintained property that feels like a home away from home while traveling. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the issues you described. We can assure you that what you experienced is not acceptable by our standards, and we will address each of your concerns as we are committed to providing every guest with a wonderful experience. Thank you ag... read more
We pre booked here months prior but When I arrived we were given a room key of someone else’s room when we opened the door someone was in the shower cause I could hear it running and all of their things all over the room so I left our immediately. And returned to the lobby where I told the clerk that she had given me keys to someone room and how that the room was occupied and how could a mistake like that even be made anything could have happened in that moment if the people inside had seen us come in so I was shook and upse... read more
Business response:
Dear Shatira, We deeply regret the distress caused by the room assignment error and the condition of the second room. While this was not the experience we aim to provide, we understand how unsettling and frustrating it must have been. We have noted your concerns about the cleanliness and miscommunication regarding the billing. We appreciate you bringing these issues to our attention, and we will share this with our team. We value your business, and we hope you will give us another opportunity to regain your trust the next ti... read more
We went here last year and it was ok Decide to go back and visit family and this place was horrible They gave usthe key cards and we went up stairs and there was someone in the there taking a shower now if it was that easy for us to walk in on someone the same could happen to us, the lady at the desk didn't even know anyone was in there then she had to find another room so we asked her could we still get a single bed she lied and stated they didn't have anymore we said fine, come to find out they did have one after 30 minute... read more
Business response:
Dear Nikia, We’re truly sorry to hear that your return visit was so disappointing, and we appreciate you bringing these concerns to our attention. Your experience regarding the check-in mix-up and the room conditions is not reflective of the standards we aim to uphold. We understand your frustration, and please know your feedback is being used to address these issues. We’re committed to making meaningful changes, and we genuinely hope you will consider giving us another chance in the future to provide you with the stay you d... read more
The beds were clean. The rest of the room was run down. No door handle on the bathroom. The curtains would not close. The closet shelves were falling down. The room smelled bad. The furniture was old.
Business response:
Dear Jarrod, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. We hope you will give us another chance to demonstrate our commitment to providing outstanding hospitality to each guest. Sincerely, Hotel Management
Worst service ever. Staff had a very lousy attitude and made you feel like a major inconvenience. Will never stay at an extended stay again!
Business response:
Dear Guest, We are disappointed that we did not provide you with the acknowledgment you deserve from our front desk associates. We want every guest to know how much we appreciate their patronage; therefore, we sincerely apologize that this was not your experience. We have shared your feedback appropriately to ensure this is addressed properly. Thank you for bringing this to our attention and for your patience. We do hope for another opportunity to show you the hospitality you deserve. Sincerely, Hotel Management
The room floor is dirty and the hallway smells filthy.
Business response:
Dear Guest, We're sorry that the room was not spotless and the hallway smelled unpleasant during your stay. We apologize for the conditions and take full responsibility for ensuring our hotel's cleanliness. We'll immediately address the issues by increasing the frequency of cleaning and sanitizing the hallways and rooms. We'll also provide additional training to our housekeeping staff to maintain our high standards. Thank you for bringing this to our attention. We hope to have the opportunity to serve you better in the futur... read more
Horrrible horrible horrible Horrible costumer service rude very rude amd disrespectful the lady at the front desk was so rude and disrespectful i would not recommend this hotel it was horrible .
Business response:
Dear Guest, Thank you for your review of our hotel. We hope you will accept our deepest apologies for the level of service you received from one of our associates. We take our guests' comments seriously, as they will help us enhance the experience for future guests. Please allow us to discuss this with the team concerned and ensure this is not what we expect from our team. Considering this a rare incident, we hope to have another opportunity to show you the exceptional hospitality you always deserve and that we are known for... read more
Frequently asked questions about Extended Stay America - Dayton - North
How is Extended Stay America - Dayton - North rated?
Extended Stay America - Dayton - North has a 3.3 star rating with 2,231 reviews.
When is Extended Stay America - Dayton - North open?
Extended Stay America - Dayton - North is open now. It will close tomorrow at 12:00 a.m.