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Extended Stay America - Dayton - North
- Hotels
- Dayton, OH
About this business
Location details
6688 Miller Ln., Dayton, OH, 45414, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This will be our first and last booking there. Your receptionist has no manners! When we asked for 2 door keys, she did it but sulking. We complained about carbon mon alarm beeping non stop. She said it was normal! When we complained again because we were bothered she came up with tantrum because she said no maintenance available. We told her to remove the unit or find us another. She opened the unit and took out the battery. It is not a normal thing something is wrong with battery. She lied the first time! When we asked for... read more
Business response:
Dear Myrna,Thank you for letting us know about your stay. It is very disappointing to learn about the issues you had with one of our staff members. Please accept our sincere apologies. Our staff genuinely cares about providing an enjoyable stay to all of our guests, and this incident is not a reflection of our usual service. We also regret any disturbance you experienced during your time here. We will take appropriate measures to ensure this is not repeated. We hope you will consider returning so we can show you the hospital... read more
First off I paid for a King size bed room which cost more than a two bed room. When i got to my room it was a two bed room. So i tried to call down to the lobby but the phone had a dial tone but it would not call out. So i went down to the front to talk to the clerk. I told her I was supposed to have a King size bed room and not a double bed room. First thing she said was she didnt assign the rooms the person before her did. Then she said do you want a refund. I said no I want a King size bed room. She then told me well they... read more
Business response:
Dear James,We are genuinely sorry for the issue you experienced and for not providing the exceptional stay you deserve. We want our guests to have a comfortable and welcoming stay; therefore, we sincerely apologize for not meeting your expectations. We will share your comments with our associates to ensure we are well-poised to serve you in the future. Thank you for your patience and we hope you will allow us a second chance to restore your confidence in us.Sincerely,Hotel Management
The attendant upon check in wasn’t welcoming. The room and premises were not very clean. In the room the light switch plates were dirty, the drapery pull was sticky, the air conditioner was grimy, the carpets and elevator entry weren’t clean. In the Expedia ad it stated breakfast. There was only coffee in the lobby.
Business response:
Dear Linda,We know a first impression is essential, and what you experience is not typical. Therefore, we are sorry for the lack of attentiveness you encountered at our front desk. We also apologize if we overlooked some housekeeping areas. This will be addressed appropriately, and we appreciate your valuable feedback. We are continually striving to improve our guest experience, and we hope you will return soon so we can show you our commitment to exceptional hospitality.Sincerely,Hotel Management
The hotel was nasty and the towels were dirty. Low end hotel
Business response:
Dear Guest,Please accept our apologies if our property was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely,Hotel Management
The front desk service attitude is not good. There should not be urine in the wash basin.
Business response:
Dear Xiao,We are sorry for the issues you experienced when communicating with our front desk team. We are sorry you encountered any service issues from our front desk associates, as this is unacceptable. We also regret any discomfort caused by your accommodation. We take these issues very seriously and will share your feedback with the appropriate individuals. Thank you again, and we look forward to having another opportunity to show that we are passionate about providing great experiences for every guest.Sincerely,Hotel Man... read more
Gross The room was not clean, the building smelled terrible of marijuana smoke. The beds were made but there was chew spit on the floor, stain on furniture and damage to doors.
Business response:
Dear Guest,We appreciate you taking the time to share your feedback. Please accept our apologies if certain areas of our hotel were not spotless. Our housekeeping staff works hard, and we regret not catching the concerns you described in your room. We will share your concerns with our team to ensure a well-kept environment going forward. We hope to welcome you back so we can show you the outstanding experience we are known for and that you deserve.Sincerely,Hotel Management
Pathetic service and the lady at the counter was extremely rude and absent on most occasions. Rooms were not clean as the floor had a lot of dust.
Business response:
Dear Nishant, We are deeply sorry that your stay did not meet your expectations, and we sincerely apologize for the service and cleanliness issues you experienced. We take guest feedback seriously, and we are concerned to learn about your interactions with our staff. This is certainly not the level of service we aim to provide, and we will be addressing your comments with the team to ensure that future guests do not have a similar experience. Our housekeeping team is typically committed to maintaining high standards, so we w... read more
Trying to get in contact with staff is always difficult, and asking for items takes all day for them to give you. There was a roach in my room, a gnat, and they gave me dirty dishes. There were kids outside loud, dogs loud. There was a large crack in my ceiling revealing a pipe, there were scratches and cosmetic damages EVERYWHERE. The grab and go breakfast is nothing but tea packs coffee and muffins you literally can just replace with something out the vending machine. This is extremely disappointing as this once was my fav... read more
Business response:
Dear Jonae, We sincerely regret not meeting your expectations this time. Please know that your concerns are being taken seriously, and we will investigate the matter further to improve our guests’ experiences. We understand the importance of feeling comfortable and safe when staying with us, and we hope you might reconsider giving us another chance. Thank you for sharing your feedback, and we hope that your next experience with us is much more positive. Please don’t hesitate to reach out if you'd like to discuss anything fur... read more
Frequently asked questions about Extended Stay America - Dayton - North
How is Extended Stay America - Dayton - North rated?
Extended Stay America - Dayton - North has a 3.3 star rating with 2,231 reviews.
When is Extended Stay America - Dayton - North open?
Extended Stay America - Dayton - North is open now. It will close tomorrow at 12:00 a.m.