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Extended Stay America - Dayton - North
- Hotels
- Dayton, OH
About this business
Location details
6688 Miller Ln., Dayton, OH, 45414, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not a good choice The place was very worn and dirty. Paint peeling off the wall. It smelled of weed. There was even an almost empty bottle of beer left in the window sill. So obviously the housekeeper didn’t do that area as claimed in notes. There was only a small soap and one tiny shampoo. No hair drier. I had to keep signing into the Internet. It kept disconnecting.
Business response:
Dear Guest, We're sorry your recent stay didn't meet your expectations. We apologize for the issues with the room conditions and will look into this and make necessary updates to ensure our rooms are safe and comfortable. Thank you for sharing your experience with us. We appreciate your patience and hope you’ll consider giving us another opportunity to provide a stay that better reflects our standards and your expectations. Sincerely, Hotel Management
They didnt have a room n took my money n never got it back
Business response:
Dear Guest, Thank you for bringing this to our attention. We truly regret the frustration caused. That’s certainly not the impression we strive to provide. We have taken note of the concerns you raised as we continually strive to grow and improve our guest services. Thank you once again for your patience and understanding, and we hope to have another opportunity to show you the flawless visit you deserve on your next visit to our area.Sincerely,Hotel Management
TV broken, minimal amenities, general shabbiness. Staff was nice.
Business response:
Dear Guest, Thank you for sharing your recent experience with us. We are pleased to hear that our team treated you well. However, we are sorry to learn about the issues you encountered with the TV, amenities, and the overall condition of your room. Your feedback is essential, and we want to assure you that we’re actively working on improvements to these facilities and the guest experience. We appreciate your patience and hope you’ll consider giving us another opportunity to provide a stay that better reflects our standards a... read more
This was traumatic. I felt extremely unsafe and the room was unsanitary. The bathroom smelled worse than a pit toilet
Business response:
Dear Guest, Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure this does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management
Booked room and it was accepted only for concierge to say she tried calling and could not verify the correct phone number on file. Had it written on paper and called wrong number to tell me my room has been booked up already
Business response:
Dear Guest, We regret to learn about the issue you had regarding your reservation at our hotel. We strive to provide wonderful hospitality to all of our guests; therefore, we truly regret that this was not your experience. Although this is not a normal occurrence, we completely understand your frustrations regarding the situation. We are grateful that you have brought these specific concerns to our attention as we continually grow and improve from our guest feedback. Your feedback is important to us, and we will use it to en... read more
We did not actually stay at this property because they had overbooked us and at least 2 other families. The place smelled like weed and the desk clerk was unapologetic about not having the room that we had an Expedia confirmation for. Expedia was great and offered assistance and complimentary services. This property should not be on Expedia at all.
Business response:
Dear Guest,We are truly sorry for your experience and deeply regret the inconvenience caused by the overbooking and the property's condition upon your arrival. We understand how frustrating it must have been, especially after receiving a confirmed reservation. While there are occasional limitations with third-party bookings, this situation should have been handled with far more care and empathy. Your comments have been shared with our team to address both the guest service concerns and the property conditions you described. ... read more
poor The receptionist whom I am not sure if she was one since she did not have a name tag and she looked like one of cleaning staff was rude. She did not explain anything such as time for breakfast or internet password. I Handed her my ID and she threw the room key on the desk. It seemed she hated being there. Kids running at 5 am in the hallway, not able to rest. No cups for coffee, nothing to eat, breakfast was included.
Business response:
Dear Guest,Thank you for taking the time to share your review with us. First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team members to see what went wrong. We are also sorry for the noise disturbance in the early morning and the concerns about breakfast. Your comments are invaluable as we are committed to providing the best experience for our guests. We hope you will consider giving us... read more
Frequently asked questions about Extended Stay America - Dayton - North
How is Extended Stay America - Dayton - North rated?
Extended Stay America - Dayton - North has a 3.3 star rating with 2,231 reviews.
When is Extended Stay America - Dayton - North open?
Extended Stay America - Dayton - North is open now. It will close tomorrow at 12:00 a.m.