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Extended Stay America - Daytona Beach - International Speedway
- Hotels
- Daytona Beach, FL
About this business
Location details
255 Bill France Blvd., Daytona Beach, FL, 32114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very dirty place
Business response:
Andrey, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
I did my reservation for one nigth for a room with two double beds. There was no two beds available. They gave us a one bed room. We were 3 people staying so after paying $530.00 for the room one night I ended up sleeping on a reclining chair! They had no roller beds or any solution available. It is not right end up getting what ever is left on the Hotel when clearly I paid for something diferent and I paid a very expensive price! Bike week, I know, but was expecting to get what I paid for.
Business response:
Thank you for sharing your feedback. We apologize that the room type you requested was not available, and we regret any frustration and inconvenience this caused. We do everything possible to honor requests; however, depending on our occupancy, it is not always possible. We are very grateful for your patience, and it is our hope that we will have a future opportunity to show you the enhanced stay we are committed to providing every guest. Sincerely, Hotel Management
The room was musty smelling and even though the property is supposed to be non-smoking, someone on the floor clearly is smoking on a daily basis. The rooms are very dated.
Business response:
Byron, thank you for the review and for sharing your experience. We adhere to a strict no-smoking policy and enforce it with a cleaning fee when we find evidence of smoking. We appreciate you bringing this issue to our attention and are sorry for the inconvenience this caused. Moreover, we strive to keep updated facilities, and we know there are some areas where renovations are needed. Although renovations are planned in the near future, our Engineering team will address some of your concerns right away as we strive to keep ... read more
Save your money. The room was dirty upon check in. Feces in the toilet. We called customer service for hotels.com and left. Unacceptable. There was a strong odor in the room like old take out food.
Business response:
Danielle, thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Managem... read more
Do not stay here. This place is rundown. The staff tries to keep things in order. They take in homeless people from the VA program and they do not follow The rules. I heard shouting and screaming every day I was there. People were getting kicked out daily for smoking in their rooms but seems like it’s too much for the staff to handle. People setup camping chairs outside and hangout. Seems very shady.
Business response:
Thank you for staying with us and reviewing your experience. We are so sorry for the situation you described regarding excessive noise. Our goal is to provide a clean property, and a comfortable suite so you can get a good night's rest.We aresorry your sleep was disrupted by noise from other guests of the hotel. We hope you will allow us another opportunity to provide you with a better experience. Sincerely, Hotel Management
We booked this hotel over 6 months in advance for thanksgiving weekend. When we got there, they said they were overbooked and didn't have a room available. On a busy weekend, everything in the area was sold out. It was a nightmare. And while everyone in the hotel was nice, not sure we will be staying here again.
Business response:
Thank you for sharing your review. We are very sorry about the issues you experienced with your reservation, and even more, that we were unable to accommodate you despite your booking. Your comments have been discussed with our front desk team, and we are reviewing our procedures so this does not happen again. Thank you again for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
Unable to find staff for 10 minutes to check in. Bed sheets not clean, bathroom dirty, fridge leaking and bugs crawling on wall. Would not stay again.
Business response:
Jennifer, thank you for your review. We sincerely apologize for the cleanliness and maintenance issues you encountered during your stay. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
Hotel Bug Hell The room was non smoking. But smelled of cigarette smoke. They offered to move me but I was not there much anyway. But there were ROACHES. In the bathroom mostly but on my last morning there was one on the bed!! I checked out immediately and even took one from the bathroom to the front desk person as I checked out. I don’t recommend this hotel without a Big Can Of RAID!
Business response:
Donna, thank you for your review. We are sorry for the smoke smell and cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. Also, our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. Please allow us to regain your trust by staying with us again whenever your travels bring you back to this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Daytona Beach - International Speedway
How is Extended Stay America - Daytona Beach - International Speedway rated?
Extended Stay America - Daytona Beach - International Speedway has a 3.5 star rating with 2,041 reviews.
When is Extended Stay America - Daytona Beach - International Speedway open?
Extended Stay America - Daytona Beach - International Speedway is open now. It will close tomorrow at 12:00 a.m.