This profile has been claimed by the business owner or representative.
Extended Stay America - Daytona Beach - International Speedway
- Hotels
- Daytona Beach, FL
About this business
Location details
255 Bill France Blvd., Daytona Beach, FL, 32114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This was one of the grossest hotels I've ever stayed in! The room was filthy - trash in the containers, someone else's belongings in the drawers, food debris between the sheets and coverlet. I had my shoes off for no more than 5 minutes and when I got in the shower left dirty footprints all over the tub. Non-smoking hotel smelled like weed in every corridor. If we hadn't been checking in at 1am after a long day on the road with our kids on a holiday weekend I would have left (there was little else available). All that said, ... read more
Business response:
Thank you for your review of your stay. We apologize for the cleanliness issues you encountered and are sorry for the inconvenience you experienced due to smoke. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention, and we will share your feedback with our housekeeping team for review and action. We value your comments and hope you will give us another chance to redeem ourselves. Sincerely, Hotel Management
The room had fleas. Attachee is a photo of my ankle/foot with flea bites. Both ankles received multiple flea bites.
Business response:
James, we sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean and bug-free environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully, you will reconsider us as your hotel of choice if you are in the area ... read more
Roaches roaches roaches DO NOT STAY One of the worst hotel experiences. Room was filthy, smelled of smoke, sheets and linen were dirty, and there we roaches, which i took pictures of that day. Unbeknownst to me other people on the same day i complained also complained. They refused to gice a refund saying they needed to confirm roach activity with orkin. Total scam as 2 other people in 2 seperate rooms also complained. This shouldnt even be on hotels.com. i called the health inspector as well. Totally disgusting and they kno... read more
Business response:
Thank you for your review of your stay. We apologize for the cleanliness issues you encountered and are sorry for the inconvenience you experienced due to smoke. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention, and we will share your feedback with our housekeeping team for review and action. We are also sorry for the insects in your room and the inconvenience it caused. Our pest control provider will service the hotel, and we will be working to ensu... read more
Nasty stay away Room had roaches. Told lady at front desk her attitude was like thats a regular thing. NEVER AGAIN
Business response:
Thank you for being our guest. We apologize for the insects you encountered in your room. We follow the most rigorous industry standards when it comes to the pest control of our hotel, so the room you occupied will be professionally inspected and treated as a precaution. We are also sorry for the poor experience you had with one of our associates. We have shared your comments with her so that such instances are not repeated. Thank you also for your feedback, and we hope you will revisit us. Sincerely, Hotel Management
The room was $15 more than the price I was quoted online. When I got there the king size room I booked for wasn’t available and I requested a room on the second floor. When o got there I was given a room with 2 double beds which was very uncomfortable and on the first floor right next to the lobby. It was very noisy all night and I didn’t get any sleep! I would’ve been better off sleeping in my car
Business response:
Thank you for being our guest. We are sorry for the disappointing stay you had and regret the reservation issue you encountered. Your comments will be shared with the appropriate team so that we can improve our procedures and provide a better experience for our guests. We understand your frustration and truly appreciate your patience. Please visit us again in the future so that we can try our best to accommodate you in the room of your choice. Sincerely, Hotel Management
The location is near to restaurants and shopping mall. The property is dirty. The front entrance needs to be cleaned. The elevator’s floor and walls need to cleaned. There are stains in the carpet in the room. The towels need to be replaced.
Business response:
Jay, thank you for your stay and your feedback. We sincerely apologize for the cleanliness issues you encountered on our property. We have shared your comments with our housekeeping team, and we are taking action to resolve these concerns. We are passionate about providing our guests with refreshing accommodations and hope that you will give us another opportunity to serve you on your next visit to our area. Sincerely, Hotel Management
The staff was terrible, I was told that the reservation was not showing in their system because it was booked on a different website. The room was not properly cleaned and many of the surfaces were heavily soiled. Terrible property.
Business response:
Thank you for being our guest. We are sorry for the reservation issue you encountered and regret you did not have a positive experience with our associates. Your comments will be shared with the appropriate team so that we can improve our procedures and provide a better experience for our guests. Moreover, we would like to extend our apologies for the problems you and your wife had in your room. We take this issue seriously and will address this with our housekeeping team to take corrective measures. We hope you will choose ... read more
Violet Fouts It was dirty and no ice machine. No housekeeping and you had to take out your own trash. No complimentary coffee or coffee pot. Smelled bad. You walk in the hallway and you could smell marijuana all the way down the hall! Worst place i have ever seen. Motel 6 probably would have been much better! Will never stay at one of these again! I feel like i wasted my money . Contenitenal breakfast consisted of grits,oatmeal and muffins. The other places i stayed at through hotels. Com were great but this one is horrible!... read more
Business response:
Thank you for sharing your feedback. We are sorry your stay was not a pleasant one and regret the odor you encountered. We have shared your feedback with the housekeeping team to be more diligent in their efforts going forward. Please know, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. Also, your feedback in regard to the grab-and-go breakfast offerings ... read more
Disgusting. 1st impression whwn i was checking in is the employee coming from around the corner zipping up his pants and fastening his belt saying can i help you. Thats disgustingly inappropriate! Room was clean upon 1st glance , till i saw 5 stray pubes in the tub . Floor left my feet black after a shower. The guests are very shady!!! Homeless hanging around . Would NOT reccomend to a family!!!
Business response:
Ashley, thank you for your review. Please accept our apologies regarding any difficulties you had with our staff. Our goal is to provide customer service excellence, so we regret that we fell short during your visit. We have shared your feedback with the team so that we can provide a much better experience for our guests going forward. We are also sorry for the cleanliness issues you faced in your room. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again... read more
Frequently asked questions about Extended Stay America - Daytona Beach - International Speedway
How is Extended Stay America - Daytona Beach - International Speedway rated?
Extended Stay America - Daytona Beach - International Speedway has a 3.5 star rating with 2,041 reviews.
When is Extended Stay America - Daytona Beach - International Speedway open?
Extended Stay America - Daytona Beach - International Speedway is open now. It will close tomorrow at 12:00 a.m.