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Extended Stay America - Daytona Beach - International Speedway
- Hotels
- Daytona Beach, FL
About this business
Location details
255 Bill France Blvd., Daytona Beach, FL, 32114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nothing General Manager failed to assist us stranded!
Business response:
We are sorry for the difficulties experienced at our staff and for the behavior of our associate. We have shared your remarks with our team in effort to prevent anything like this from happening again. We assure you that the scenario you described does not reflect our standards. Thank you for staying with us and for your candid feedback. We hope you will allow us the opportunity to regain your trust. Sincerely, Hotel Management
The property had roaches. I was disgusted and afraid some will get in my belongings so i spend the night in my vehicle. When mentioned to the front desk the lady was very nonchalant. Prior to seeing the roaches there was a fight outside my room in the hallway. All night was banging and slamming doors smh. Which is how i woke up to turn on the lights and see roaches scattering. I was disgusted.
Business response:
Thank you for the specific feedback about your stay. We regret the noise disturbance you encountered and apologize for the issues you had with your room. Our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management
No hot water Saturday night, heater wasn’t working properly the entire time.
Business response:
Thank you for choosing us and for sharing your feedback. We apologize for the inconvenience you encountered due to the unavailability of hot water. We will share your comments with our team and make sure the issue is fixed. We hope to have the chance to welcome you back and redeem ourselves. Sincerely, Hotel Management
Stay away, my friends My worst hotel staying experience. No joke. I've stayed in dozens different hotels around the world but this one is too bad. I normally never complain but not today. First I spend 45 min at the front desk trying to check in after a 5 hour drive. The time was already 12:45 am and I had to wake up early. Then the receptionist gave me the key finally and I went in to my room and tried to enter it but the room was occupied by other people and it was embarrassing for all of us. I came back and ask the lady t... read more
Business response:
Maxim, thank you for your review. We apologize for the issues you mentioned and regret the inconvenience caused. This is not the level of service we generally provide, and it certainly does not meet our standards. We are reviewing this situation with our team to see what went wrong so we can avoid this in the future. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Hotel staff was not trained to check me into my room. I stood in line 45 minutes and still was not checked in. The room had spiders, a broken iron, sink stopper was missing , tub stopper was missing, and stove was rusted. I brought this to the staffs attention along with a discrepancy made with my bank card and they were very dismissive of my complaints. The daytime manager was very rude and nonchalant. This is not a hotel I would return to.
Business response:
Thank you for your review. We apologize for the service issues you encountered during your visit and for the difficulties you had in your suite. Your feedback has been discussed with our front desk team to ensure all the problems are addressed to guests’ satisfaction. We have also discussed your comments with our housekeeping and maintenance associates to improve the quality of our accommodations going forward. Meanwhile, if you had any unresolved financial issues, feel free to reach out to our front desk. We hope we have th... read more
Frequently asked questions about Extended Stay America - Daytona Beach - International Speedway
How is Extended Stay America - Daytona Beach - International Speedway rated?
Extended Stay America - Daytona Beach - International Speedway has a 3.5 star rating with 2,041 reviews.
When is Extended Stay America - Daytona Beach - International Speedway open?
Extended Stay America - Daytona Beach - International Speedway is open now. It will close tomorrow at 12:00 a.m.