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Extended Stay America - Daytona Beach - International Speedway
- Hotels
- Daytona Beach, FL
About this business
Location details
255 Bill France Blvd., Daytona Beach, FL, 32114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Filthy, didnt have basic supplies towels, toilet tissue but the staff was nice
Business response:
We apologize for disappointing you and are sorry to know we couldn't deliver you with a perfect stay. We are very disappointed to see that your feedback referenced the description of our hotel as "filthy". Since we are an extended stay property, our guests often bring their personal items like and other articles but these are also available upon request at the front desk complimentarily. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Worst stay at a hotel Too many homeless people around and drug activity go at the hotel
Worst last 2 weeks at that hotel The last 2weeks of my stay I charge weekly rates and I didn't ask for it the hotel up the price I will not stay in that hotel anymore
Business response:
James, we appreciate you being our guest. It was disappointing to read that we were unable to live up to your expectation. Moreover, we apologize for the inconvenience you had with your bill. Please contact us at our hotel so we may review the charges and assist you further. Thank you again, and we hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Worst stay I have never stayed in a hotel where the bathroom was not cleaned, I went down to the front desk to tell them about it and they said they would clean it. When I got back later that day all they had done was replaced my towels and never cleaned the urine stains around the bottom of the toilet left from previous stay. I even told them about bug feces on the lip of the refrigerator seal and nothing was done about it.
Business response:
Christian, we apologize that our staff didn’t action your complaint regarding the cleanliness issue in your room. Your feedback is discussed with the appropriate teams in an effort to enhance the quality of our service and ensure we don’t repeat such mistakes going ahead. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Never Again! Do not stay here! First night I had to move to a new room because of roaches. BIG ROACHES! The second room....roaches. They sent an exterminator. Still roaches. The attendant also gave someone my room number and the person made it to my room without permission. My teenage daughters were in the room! I called and was to be reimbursed. Nothing! Never again!
Business response:
Thank you for taking the time to share your review with us. Please accept our apologies regarding the negative experience you had during your stay at our hotel. We work hard to provide our guests with a pleasant experience, and obviously we fell short of this. Thank you for bringing the in-suite unwanted guest situation to our attention. We have our pest control company scheduled to treat the room and the property today. We hope we will have another chance to show you our hospitality in the near future. Sincerely, Hotel Man... read more
They threw away $500 worth of swimsuits and sad we didn’t think you’d come back for them. They said they credited my account for the rooms and still nothing!!!
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unfortunate incident of you losing your personal items. In order to address your concerns, we would need more information to properly identify the room you occupied. Please contact our general manager directly if you would like to discuss this matter in more detail. Thank you for being our guest, and we hope you will consider staying with us again. Hotel Management
Dark and Dingy and the hotel smelled moldy. The staff is hidden behind a partition wall out of site and you have to call back to them for them to come to the desk. Bed spread had multiple burn holes and was beyond threadbare. Location is good but they are in desperate need of some updates. Pretty sure we also watched a drug deal in the parking lot. Will not return.
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
I had a visit of a small roach in the small kitchen area and on my bed to great me. In formed the manager needed to be sprayed said he would have it done thanks for letting him know.
Business response:
We sincerely apologize for the service and the cleanliness issue you experienced during your stay. Although we have regular pest control service in our hotel, we are sorry for the roaches in your room. Rest assured, we are working with our pest control provider to ensure procedures are being followed to prevent future infestation. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Business response:
Sharon, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Daytona Beach - International Speedway
How is Extended Stay America - Daytona Beach - International Speedway rated?
Extended Stay America - Daytona Beach - International Speedway has a 3.5 star rating with 2,041 reviews.
When is Extended Stay America - Daytona Beach - International Speedway open?
Extended Stay America - Daytona Beach - International Speedway is open now. It will close tomorrow at 12:00 a.m.