Extended Stay America - Daytona Beach - International Speedway

Business response:

Thank you for reviewing your stay. We are pleased to know you liked our location and hotel amenities. We appreciate your feedback and hope to host you back in the future so that we can make your next visit a memorable one. Sincerely, Hotel Management 

Business response:

Matt, thank you for being our guest. We are sorry for the cleanliness issues you encountered in your rooms. Your feedback has been discussed with our housekeeping team to be more diligent going forward. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share your feedback. On behalf of our entire staff, we sincerely apologize for the cleanliness and noise issues you experienced. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. We hope you will consider giving us another chance so we can restore your confidence in our hotel. Sincerely, Hotel Management 

Business response:

Leah, please accept our sincerest apologies for the issues you encountered during your stay with us. We take the safety and security of all of our guests very seriously, and our well-trained associates are capable enough to handle any kind of situations. Also, we will share your feedback with our front desk team so that we can improve our future guests experience. We hope you all will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay. We are sorry you were unhappy with our hotel policy and regret the inconvenience it caused. Please know, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Thank you for your review. Although we're glad our location was ideal for you, we apologize you were unhappy with our housekeeping services. Please know our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, but we are always happy to provide fresh linens and whatever you need during your stay. We will remind our front desk to communicate this more clearly going forward. We hope to have the opportunity to make your next visit with us outstanding in every respect. Sincere... read more

Business response:

First and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management 

Business response:

Whitney, thanks for being our guest. We are disappointed reading you didn’t have an excellent stay with us. Kindly accept our apologies for the housekeeping issue you encountered in your room. Your feedback is discussed with the concerned team in an effort to take the necessary remedial action and ensure our future guest don’t experience the same. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management