This profile has been claimed by the business owner or representative.
Extended Stay America - Denver - Airport
- Hotels
- Aurora, CO
About this business
Location details
15105 E 38th Ave, Aurora, CO, 80011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff were very friendly and helpful. Condition wise, this is probably the worst hotel I’ve ever stayed at. My first room had dead bugs on the bathroom sink and a cockroach crawling across the bathroom wall. I went and requested a new room. New room had a clean bathroom. Kitchen cupboards had dead bugs though. Microwave didn’t work. I opened the fridge to see if it was working and saw a bug running so I slammed the door shut. Heater in the rooms is a blazing inferno. Heater reads 66 but it felt like 85. I ended up opening th... read more
Business response:
Dear Chad, Thank you for choosing to stay with us and for sharing your feedback. We appreciate your comments about our friendly and helpful staff. We take pride in providing exceptional hospitality to our guests, so it is great to see our efforts acknowledged. However, we are sorry about the issue in your room during your stay. Although our pest control provider does service our hotel on a routine basis, we will address this with them to ensure they are doing everything to prevent any future issues. We are also sorry for the... read more
Deceitful advertizing Advertizing breakfast included. Guess what? No breakfast.
Business response:
Dear Raymond, Thank you for being our guest. Starting your day with a good breakfast is essential, so we apologize that you didn't have a good experience. We assure you we will look into what does not sound like a typical experience. It was our pleasure hosting you, and we hope you will stay with us again the next time you visit the city.Sincerely,Hotel Management
Dirty, smell like weed all over the property. I couldnt wait to check out from the property and get a different place. I will not recommend it to anyone with the family.
Business response:
Dear Syed, We sincerely apologize for the disappointing experience you had during your stay. Your feedback is important, and we regret that the cleanliness and odor issues impacted your visit. We take these concerns seriously and will address them promptly to improve our service. If you reconsider staying with us in the future, we are committed to providing a much-improved experience. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Managemen... read more
Th
Business response:
Dear Montes Driving Services Corp, We thank you for rating your stay. Please accept our apologies for any oversights during your time with us. We want every guest to have a memorable stay, and we regret this was not your experience. We hope you will revisit so we can extend the exceptional hospitality we are known for providing.Sincerely,Hotel Management
Didn’t get a room…had to scramble for a place I showed up at about 1:00am. Most hotels can handle this, but Extended Stay really struggles with anyone checking in after 10:00pm. They were doing some “internal audit” so I couldn’t check in, and said to come back 45 minutes later and they “might” have a room. I went somewhere else and got another room. It would be nice if Extended Stay would make the decision at some point to act like and actual hotel…
Business response:
Dear Christopher, Thank you for reviewing our hotel. We are very sorry for the inconvenience you had with our staff during your visit. Feedback such as yours helps us identify areas where we can improve. Please rest assured we have discussed your comments with our team members so we can provide you with a much more satisfying experience in the future.Sincerely,Hotel Management
The AC/Heat did not work and there was a hole punched in the bathroom door.
Business response:
Dear Andrea, Thank you for choosing to stay with us. We would like to extend our sincere apologies for any inconvenience caused by the air conditioning unit in your room. We appreciate you bringing this issue to our attention, and we assure you that we will take the necessary steps to address it promptly. Your patience and understanding during this time is greatly appreciated. We value your feedback and hope to have the pleasure of welcoming you back for future stays.Sincerely,Hotel Management
Smelly and not worth the stay. When I arrived at the hotel with a reservation I was told that unfortunately there were no longer any rooms available and that the one that I booked was not clean yet….went back at 9 am the next day to speak with the manager and was told the same thing. She hooked me for two nights and the rate was higher than my original reservation. Ridiculous!!! Got into the non-smoking room and it smelt like smoke, mold and had a hole punched in the bathroom door! What a joke!
Business response:
Dear Richard, Thank you for choosing us. Please accept our apologies for the inconvenience caused by the reservation of your pre-booked room. Further, we understand your disappointment with the smell concern you mentioned, and it is being checked, as smoking is never allowed in the hotel premises. Your feedback is important to us, and we have shared it with the housekeeping team to improve the condition of the room. Our front desk team is available to help you always. We hope you will stay with us again and give us another o... read more
Cockroaches in room. Dresser broken. Dirty floor and cabinets. No dining essentials in kitchen area, just microwave and refrigerator.
Business response:
Dear Matthew, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We understand how important it is to have a clean, well-maintained room free of pests, and we’re sorry for being unable to make that happen for you. We have discussed your concerns with our housekeeping and maintenance team to ensure all rooms are thoroughly inspected before allocating to future guests. Once more, we apologi... read more
Frequently asked questions about Extended Stay America - Denver - Airport
How is Extended Stay America - Denver - Airport rated?
Extended Stay America - Denver - Airport has a 3.2 star rating with 1,403 reviews.
When is Extended Stay America - Denver - Airport open?
Extended Stay America - Denver - Airport is open now. It will close tomorrow at 12:00 a.m.