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Extended Stay America - Denver - Airport
- Hotels
- Aurora, CO
About this business
Location details
15105 E 38th Ave, Aurora, CO, 80011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
i didn't like the staff and maintain their words about refund for issue we faced in water block in bath tub .
Business response:
Dear chakrapani, Please accept our apologies for not meeting your expectations. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. Your concerns will be shared with the appropriate individuals, and follow up to determine how we can enhance our service to our guests. Meanwhile, please reach out to us for any further assistance. We hope you will stay with us again for a much-improved experien... read more
It was dirty not for family the heater was broken front desk not people friendly never coming back not recommended i would like my money back
Business response:
Dear Ana, Thank you for staying with us. Please know we are committed to providing every guest with the highest level of service and quality. We regret your experience did not meet your expectations or our team's expectations. We assure you that your concerns are being shared with the appropriate individuals, and action will be taken where necessary. We hope you will consider a return visit to show you the hospitality we are known for providing.Sincerely,Hotel Management
Bad service! Room was not ready at the time of check in and everything was dirty.
Business response:
Dear Alexis, Thank you for taking the time to review your stay. We apologize that your room was not ready upon your arrival, and we truly regret if we overlooked a few issues in the room preparation. We have shared your comments with our housekeeping staff and will use them to help us better our guest services. Safe Travels.Sincerely,Hotel Management
El desayuno es decepcionante. Sucio, ruidoso, muebles rotos… Nunca repetiria
Business response:
Dear Irene, Thank you for providing feedback about your stay. It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are disappointed that we were unaware of these concerns, as we would have been happy to try and resolve the issue. In the future, please know our front desk staff is always available to help make the most of your stay. We have shared your feedback with our concerned team members as we continually strive to improve our guest expe... read more
Fights in the hall, and cops coming and going all night.
Business response:
Dear Blake, Thank you for being our guest and sharing your review. Please accept our apologies for your experience at our hotel. We take the security and comfort of our guests very seriously, so we are sorry this happened during your stay. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management
I would not stay at this property unless it is one of your last choices. The surrounding area is very sketchy and the hotel itself isn't much better. They promise working kitchens with utensils and supplies, but that's not the case. Tried two different rooms, but refrigerators and microwaves didn't work, and they had nothing to eat from our cook with, and the surrounding convenience stores had nothing. So we literally couldn't cook or eat the food we purchased.
Business response:
Dear James, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is unacceptable by our standards. We will take the proper action as we are committed to providing every guest with a beautiful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management
The area wasn’t too safe. The staff was rude. My sheets were dirty. I asked for new sheets and towels and I had to change them myself. I found an open and used soap in my bathroom. The place stunk of cigarette smoke. Overall, a very unhappy stay and experience
Business response:
Dear Melissa, Thank you for sharing your review. We genuinely care about delivering excellent service and ensuring our guests' comfort, so we are sorry for not meeting these expectations. We will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We hope you will return so we can provide you with a better experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Denver - Airport
How is Extended Stay America - Denver - Airport rated?
Extended Stay America - Denver - Airport has a 3.2 star rating with 1,403 reviews.
When is Extended Stay America - Denver - Airport open?
Extended Stay America - Denver - Airport is open now. It will close tomorrow at 12:00 a.m.