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Extended Stay America - Denver - Aurora North
- Hotels
- Aurora, CO
About this business
Location details
14095 E. Evans Ave., Aurora, CO, 80014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pleasant but needs better housekeeping process The hotel was ok. Major disappointment was no maid service the while stay. If you need clean towels or toiletries you must get them from front desk during certain time of day. Room was clean the first day after, not so much.
Business response:
Arthur - Thank you for your feedback. We are glad that you had a pleasant stay with us. We hope to host you again in the future.
Noisy & mattress not comfortable. Staff was helpful
Average Not the easiest or friendliest late night check in process but I was desperate for a room for the night.
Morning Staff over charged us everyday we stayed
Business response:
Dear Guest, Thank you for sharing your feedback. We are sorry for any billing concerns that you are having. We understand how frustrating this situation can be and appreciate you bringing it to our attention. Your comments will be shared appropriately to ensure a smoother experience for future guests. Sincerely, Hotel Management
Front desk guy is horrible no respect at all he really bad attitude.
Business response:
Dear Guest, We regret that the interaction at the front desk did not reflect the respectful, welcoming service we strive to provide, and we sincerely apologize for the disappointment caused. Your feedback will be shared with leadership so improvement can take place. Your experience matters to us and helps guide better consistency moving forward. We appreciate you sharing your concerns and invite you to another opportunity to deliver a positive visit that shows the care you should always receive. Sincerely, Hotel Management
The toilet seat was not on the toilet, paint can in the middle of the floor and a dolly was in the middle of the floor also, and room was dirty.
Business response:
Dear Guest, Thank you for sharing your experience with us. We sincerely apologize for any disappointment you encountered during your visit. We recognize the significance of maintaining a welcoming and well-kept accommodation. The condition you described does not reflect the standards we aim to maintain, and your comments will be addressed immediately with our housekeeping and maintenance teams. We appreciate your insights and look forward to the opportunity to better align with your expectations in the future. Sincerely, Hot... read more
Overall condition run down and not clean.
Business response:
Dear Guest, Thank you for your feedback. We regret that your visit did not reflect the welcoming and comfortable experience we aim to provide. Your comments are important and will be used to guide improvements for the future. We appreciate you sharing your perspective and hope you might consider giving us another opportunity to offer a more positive stay. Sincerely, Hotel Management
Staff was very very rude to all customers bedbugs filthy room
Business response:
Dear Guest, Thank you for sharing your feedback. We strive to provide a welcoming environment for every guest, and it is concerning to learn that your interaction did not reflect that. Your feedback will be shared with our team as we continue working to uphold our commitment to courteous service. Furthermore, we uphold the utmost standards of cleanliness and pest control for our accommodations. As a proactive step, we will arrange for a professional inspection and treatment of the room you occupied. Thank you for bringing th... read more
Staff rude
Business response:
Dear Guest, Thank you for bringing this to our attention. We strive to provide a welcoming environment for every guest, and it is concerning to learn that your interaction did not reflect that. Your feedback will be shared with our team as we continue working to uphold our commitment to courteous service. We hope you will consider giving us another opportunity to provide a much-improved experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Denver - Aurora North
How is Extended Stay America - Denver - Aurora North rated?
Extended Stay America - Denver - Aurora North has a 3.5 star rating with 3,379 reviews.
When is Extended Stay America - Denver - Aurora North open?
Extended Stay America - Denver - Aurora North is open now. It will close tomorrow at 12:00 a.m.