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Extended Stay America - Denver - Aurora North
- Hotels
- Aurora, CO
About this business
Location details
14095 E. Evans Ave., Aurora, CO, 80014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This place is crawling with drug addicts. They have a no smoking policy however the smell of cigarettes and THC is extremely bad.
Business response:
Dear Jada, Thank you for sharing your experience. Your feedback is very important tous, as it will assistusin improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
This place was a mess from the very start. The whole process is very unwelcoming. There was only one man that worked there who actually seemed to know what was happening and everyone else will literally tell lies about weird things like saying the laundry room was on the 2nd floor when it was really on the 1st. Or saying that they would drop dishes off at our room in a few hours and never doing so in the 11 days we stayed. They also numerous times told us and other guests we confirmed that there were entrances around the bui... read more
Business response:
Dear Coral, We sincerely apologize for the issues you faced during your stay. We understand how frustrating this experience must have been, and we deeply regret that our communication and service fell short of expectations. Please know that your feedback has been shared with our team to address these concerns and improve the guest experience moving forward. We value your input and would welcome the opportunity to provide you with a much better stay in the future. Thank you for your patience, and we hope you’ll give us anothe... read more
Could have been better. Usually is. Well for starters I ordered door dash and someone stole the food from in front of my room door before I could even grab it myself. Other than that the room had dog hair like it hadn't been swept or something. I got out of bed bare footed and the floors where dirty. Usually this extended stay is better than this. Check in and service was easy and professional. Then apon checking out I told the front desk lady about my experience and she said she would let the manager know and even try to cr... read more
Business response:
Dear Christopher,Thank you for sharing your experience. We sincerely apologize for the issues you encountered during your stay, including the theft of your food and cleanliness concerns. This is certainly not the experience we aim to provide. We understand your frustration and will work to address these issues promptly with our team. While we appreciate your positive comments about the check-in process, we regret that the follow-up did not meet your expectations. We hope to welcome you back for an improved stay in the future... read more
Front desk staff was very rude and unprofessional. Yes the room was nice and clean and it's a quiet facility however front desk staff as well as a certain manager a professional rude and and try to accuse me of something that I did not do therefore I had zero respect and I will never return to this facility nor will I ever recommended because of that reason because you cannot accuse your customers without having proof.
Business response:
Dear Candice,We apologize for the negative experience you had with our front desk team and are concerned about the situation you described. Please know that we take guest feedback very seriously and will address these concerns with our staff to ensure professionalism and respect for all our guests. While we are pleased to hear you found the room clean and the facility quiet, it is clear that our service did not meet your expectations. We are committed to improving and hope you reconsider and allow us another chance to offer ... read more
We told them they overcharged us but… They overcharged us and still haven’t processed the refund a month later. It looks like we won’t get our money back at this point.
Business response:
Dear Melanie,Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Alarm system chirped loud every minute. Furniture was falling apart. Room was clean, except for bathroom. Staff was nice, but they did not have enough pillowcases for the pillows. Bathroom towels were stained. None of the side entrances worked with key. Facility seemed to be secure, but really wasn’t. I saw people vacuuming and mopping, but they did seem to be actually cleaning the place. I booked stay for 6 nights but ended up canceling after the first night. I do not recommend this place.
Business response:
Dear Josey,Thank you for taking the time to share your experience. We sincerely apologize for the issues you encountered during your stay, particularly the alarm system, the condition of the furniture, and the cleanliness of the bathroom. It is concerning to hear that we fell short of providing adequate amenities like pillowcases and clean towels. We appreciate your feedback regarding security and our cleaning practices, as these are crucial to our guests' comfort. We are committed to addressing these concerns with our team ... read more
Frequently asked questions about Extended Stay America - Denver - Aurora North
How is Extended Stay America - Denver - Aurora North rated?
Extended Stay America - Denver - Aurora North has a 3.5 star rating with 3,379 reviews.
When is Extended Stay America - Denver - Aurora North open?
Extended Stay America - Denver - Aurora North is open now. It will close tomorrow at 12:00 a.m.