Extended Stay America - Denver - Aurora North

Martin 

on Expedia

a year ago

Desk service was not friendly or professional. Employees did not really care about providing good customer service. Rooms were dirty and smelled awful. Why should customers have to be responsible for throwing their own trash or get fined if they didn’t. This facility needs help 

Jacky 

on Expedia

a year ago

You will not get the room you reserved. As we walked into the hotel, it reeked of cannabis and/or smoke smell. We reserved a room with 2 double beds and a sofa bed but were put in a room with 1 king size bed and a sofa bed. There were no linens and pillows for the sofa bed. When asked we asked for assistance it took a very long time. So we had to go downstairs and ask for linens again. Apparently it was due to no communication at shift change. The lady had to scramble around to find linens and pillows for us. The next mornin... read more

Scarbrough 

on Expedia

a year ago

The room wa not cleaned properly prior to check-in and the room was damaged. The underside toilet sat had dried urine. The drywall where the entry door contacts the wall had been freshly damaged with a whole completely through the drywall. Small pieces of drywall were on the floor beneath the hole. 

Ricardo 

on Expedia

a year ago

The room was dirty and their was spiders 

Kamlesh 

on Expedia

a year ago

Despite our reservation was done 3 months in advance for 2 rooms, when we went for checkin the front desk manager, he said he has only 1 room available, and that it was not his problem. 

Ja'Nice 

on Expedia

a year ago

Was told that I could stay for free until the GM returned to work regarding my previous stay and refund of two nights. I was lied to by staff member working the evening of June 25th, just an all around circus. I was also told that there was no contact information to give me in order to speak with someone in charge at this location.