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Extended Stay America - Denver - Aurora North
- Hotels
- Aurora, CO
About this business
Location details
14095 E. Evans Ave., Aurora, CO, 80014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Kitchen was not cleaned please have clean
Business response:
Dear Chris, We’re truly sorry to hear about your experience with the kitchen and appreciate you bringing it to our attention. Our housekeeping team takes great pride in keeping every space well-maintained, and we’ll look into this carefully to ensure it meets our usual standards. We hope to have the chance to welcome you back and provide a more seamless experience next time. Sincerely, Hotel Management
Aw
Business response:
Dear Ramona, We value guest feedback, and we thank you for taking the time to share your rating. We are disappointed that your experience fell short of perfection. We hope to see you again, so we can provide you with the exceptional stay you deserve. Sincerely, Hotel Management
Was asked odd questions made me fee i wasn't safe
Business response:
Dear Elizabeth, We’re very sorry that you felt uncomfortable during your stay. This is not the experience we aim to provide, as our staff strives to be friendly, supportive, and attentive to all our guests. We will review your feedback internally to ensure every guest feels safe and welcome. We truly appreciate you sharing your experience and hope you’ll consider staying with us again for a more positive visit. Sincerely, Hotel Management
They gave away our reservation even though we called before check in to let them know how far away we were and that we were on our way and then they wanted to charge us for a 2nd room for the 1st night of our stay and then they could get us into the correct room the next day.
Business response:
Dear Leinora, We apologize for the inconvenience and the unpleasant incident that occurred with your reservation, despite your prior notification to our hotel. We want every guest to be treated with respect and authentic, friendly service; therefore, we sincerely apologize if this was not your experience. Your comments have been shared with the appropriate team members to understand how we can handle such situations more efficiently moving forward. We would welcome another opportunity to show you the hospitality you should h... read more
The kitchen was dirty. There were no dishes available at all for my use. The outside of the fridge was very dirty as well as the bathroom. I had to go buy cleaner and disinfect the entire room. I was not comfortable enough to sleep on the bed. I slept in the leather chair.
Business response:
Dear Laurie, Thank you for taking the time to share your feedback. We regret to hear your stay did not meet your expectations, particularly regarding the cleanliness of your room and the availability of essentials. Your comments are important, as they help us better understand the guest experience. We sincerely apologize for the inconvenience and discomfort this caused during your visit. We appreciate your input and will share it with our team. We hope you might consider staying with us again, allowing us the opportunity to ... read more
This hotel was misrepresented. It was an awful experience. The refrigerator was broken. They did not change our linen the 4 days we were there. When we asked about clean linens we were abused that we could bring the linens to the front desk and we would be given clean linens to make our bed ourselves. The couch in the room was tore up by previous animals. The door had a gap ask the way around it. Awful experience. Would like to soak to management.
There was no air conditioner in the wall! Noisy, dirty, and ripped sheets. We did not enjoy our stay here.
Business response:
Dear John, Thank you for sharing your experience. We are truly sorry to hear that your stay fell short of expectations and regret the discomfort caused by the room conditions. Please accept our sincere apologies for the inconvenience. We understand the importance of a clean and comfortable environment and are actively working to improve both our accommodations and overall service. We hope you'll consider giving us another opportunity to provide a more positive and restful visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Denver - Aurora North
How is Extended Stay America - Denver - Aurora North rated?
Extended Stay America - Denver - Aurora North has a 3.5 star rating with 3,379 reviews.
When is Extended Stay America - Denver - Aurora North open?
Extended Stay America - Denver - Aurora North is open now. It will close tomorrow at 12:00 a.m.