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Extended Stay America - Denver - Aurora North
- Hotels
- Aurora, CO
About this business
Location details
14095 E. Evans Ave., Aurora, CO, 80014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad parking, why is the parking gated? I had to park on the street before check in. Just felt sketchy as well. Sometimes my key card would not work
Business response:
Dear Visenya, Thank you for taking the time to share your feedback. We sincerely regret any frustration caused by the gated parking and the challenges you faced with street parking before your arrival. Additionally, we apologize for any inconvenience with the key card not functioning consistently during your visit. We take guest comments seriously, as they help us enhance the experience for future guests. We hope you will return so we can provide you with the exceptional visit you deserve. Sincerely, Hotel Management
Room was dirty, then tv in room was broken, then key card never worked always had to go to front desk and no one would be up there. Then when checking out they said i had to buy $30 because i used the wifi
Business response:
Dear Breanna, Thank you for sharing your experience with us. We are genuinely sorry for the frustrations you encountered, from the room condition to the technical and service issues you described. We understand how disappointing this must have been and regret the inconvenience it caused during your stay. Your feedback is important and helps us identify areas where we can improve. We are committed to making improvements and would welcome the chance to provide a much better experience in the future. Sincerely, Hotel Management
Malo
Business response:
Dear Guest, Thank you for taking a moment to share your thoughts. We are glad to hear that our setting offered convenience during your visit. Although your comments were brief, we would love to learn more about your experience and how we might enhance future stays. Guest insights are invaluable to our ongoing efforts to provide a warm and comfortable environment. We truly appreciate you choosing to stay with us and look forward to the opportunity to provide a better experience. Sincerely, Hotel Management
Would not be back The guest key cards do not work and there is only one entrance to the building. The tricky part is you have to use your key card to enter the parking lot…. There are no pedestrian gates to exit this parking lot. So u have to wait until someone else enters the parking lot for you to be able to exit just to walk to the front entrance and find that your key card does not work there either. So you pick up a very filthy phone to call front desk. The poor attendant seems to be working alone and is not at the desk... read more
Business response:
Dear Guest, Thank you for taking the time to share your experience. We sincerely apologize for the inconveniences you encountered during your stay, particularly with access and room condition. We understand how frustrating this must have been and appreciate your patience. Your feedback is valuable and helps us identify areas for improvement. We hope you will give us another opportunity to demonstrate the excellent service we are known for and that you should have experienced on this visit.Sincerely,Hotel Management
First let me say that we have stayed at this location previously and it was completely different. Checked in on Wednesday, had to ask for toilet to be plunged, maintenance person was gone so we had to do ourself. Every day had to have this done. I had to clean table, countertops and stovetop. Noticed that under the bed had not been cleaned, even seen socks under bed, underneath recliner had not been cleaned either. I did tell front desk and manager. One of the lights on nightstand was shorting out, had to fix it. Some of the... read more
Business response:
Dear Guest,Thank you for taking the time to share your experience. We truly value your continued support and are sorry to hear that your recent visit did not reflect the standards you've come to expect. Your feedback has been shared with the appropriate teams to ensure these concerns are addressed promptly. We appreciate your honesty and hope you will consider returning in the future, allowing us the opportunity to provide you with a more seamless and comfortable stay.Sincerely,Hotel Management
It was not like the pictures showed. There were multiple ways to exit the building but only enter through the front. Parking and walking around the building was not ideal fun when it was raining. Breakfast needs improvement.
Business response:
Dear MaiKou, Thank you for taking the time to share your experience. We sincerely apologize that your stay did not meet expectations and for the inconvenience caused by building access limitations, parking conditions, and the breakfast offerings. We understand how frustrating this must have been, especially during inclement weather. Your feedback is important and has been shared with our team as we work to enhance our guest experience. We actively review our amenities and access points to ensure a more comfortable and conven... read more
Don't stay for the breakfast
Business response:
Dear Diante, We regret any disappointment you had with our breakfast and that the offerings did not meet your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. Thank you again for your feedback, and we look forward to welcoming you back soon. Sincerely,Hotel Management
Definitely would have preferred anywhere else So no matter where you were in the hotel all the side doors were out of use which was very inconvenient to then I come out with a notice on my vehicle stating that I have 24 hours to move my vehicle for expired tags and it will be towed at my expense like first off people your hotel is conjoined with a police substation if anything was on my vehicle that is expired common sense would be you know with them patrol in the parking lot My car would have been towed the first night so J... read more
Business response:
Dear Alvina,We sincerely apologize for the inconvenience you experienced during your stay. We understand how frustrating it must have been to deal with restricted access to the side doors and the notice on your vehicle. While parking regulations are in place to ensure a smooth experience for all guests, we regret any misunderstanding or undue stress this caused. Our goal is always to provide a comfortable and hassle-free stay, and we regret that we fell short in this instance. We truly appreciate your input and hope you cons... read more
Frequently asked questions about Extended Stay America - Denver - Aurora North
How is Extended Stay America - Denver - Aurora North rated?
Extended Stay America - Denver - Aurora North has a 3.5 star rating with 3,379 reviews.
When is Extended Stay America - Denver - Aurora North open?
Extended Stay America - Denver - Aurora North is open now. It will close tomorrow at 12:00 a.m.