This profile has been claimed by the business owner or representative.
Extended Stay America - Denver - Aurora North
- Hotels
- Aurora, CO
About this business
Location details
14095 E. Evans Ave., Aurora, CO, 80014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Got wrong room, not clean, looks cheap, not good for families
Business response:
Dear Rashid, Thank you for sharing your feedback. We’re sorry to hear about the issues you faced with your room, including cleanliness and suitability for families. This is not reflective of our standards, and we are addressing these concerns with our team to ensure improvements. Your experience is important to us, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to provide you with a much better stay in the future.Sincerely,Hotel Management
when I arrived it was 11:15, They doors were locked with a sign that said, reservation office closed. So, I was basically locked out and no where to go.
Business response:
Dear Kristine, Thank you for sharing your experience. We sincerely apologize for the inconvenience caused by the locked doors and the closed reservation office. This is not the level of service we strive to provide. We are reviewing our procedures to ensure that our guests can check in smoothly at all times. Your feedback is valuable to us, and we appreciate your understanding as we work to improve your future experience. We hope to welcome you back soon.Sincerely,Hotel Management
The room itself is not so bad, however the area and premises are not so safe. There were people fighting outside my door. Many people standing around begging, doing drugs etc. loud arguments/fights occur throughout the night. Alarm sounds all night. Never again
Business response:
Dear Shakeeta, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Its gross
Business response:
Dear Antonio, Thank you for sharing your feedback. We are truly sorry to hear about your experience. Cleanliness and comfort are top priorities for us, and we regret that we fell short during your stay. Your comments have been shared with our team for immediate attention and improvement. We appreciate your input and hope to have the opportunity to better serve you in the future. Sincerely,Hotel Management
This was the dirtiest room I have ever seen. The walls and doors were disgusting. All the towels were dirty and it was hard to shower. When I stepped into the elevator, there was a soiled bed sheet on the floor. People were yelling up and down the hallway all night. I was afraid to lay down in the bed. I would definitely NOT recommend this place.
Business response:
Dear Meredith, Thank you for your feedback. We are deeply sorry to hear about the cleanliness issues and disturbances you experienced. This is far below our standards, and we are taking immediate action to address the issues with our housekeeping and maintenance teams. We are also reviewing our security measures to ensure a quieter environment. Your comments are crucial for us to improve, and we appreciate you bringing these matters to our attention. We hope to provide a better experience in the future.Sincerely,Hotel Manage... read more
El desayuno solo es Café
Business response:
Dear Victor, Thank you for your feedback. We apologize if our breakfast offerings did not meet your expectations. Currently, our breakfast includes only coffee and limited items, but we are reviewing our options to provide a more satisfying selection for our guests. Your comments are valuable as we work to enhance our breakfast experience. Thank you for bringing this to our attention, and we hope to offer a more varied breakfast on your next visit.Sincerely,Hotel Management
The man and lady in the mornings are very rude and they rush you out your rooms towels are old they were out of to go breakfast it terrible never again staying there
Business response:
Dear Shakeya, Thank you for bringing these concerns to our attention. We apologize for the experience you had with our morning staff and the issues with the towels and breakfast. This is not reflective of our usual standards. We will address your feedback with our team to ensure improvements are made. Your satisfaction is important to us, and we hope you might give us another chance to provide a better experience in the future. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Denver - Aurora North
How is Extended Stay America - Denver - Aurora North rated?
Extended Stay America - Denver - Aurora North has a 3.5 star rating with 3,379 reviews.
When is Extended Stay America - Denver - Aurora North open?
Extended Stay America - Denver - Aurora North is open now. It will close tomorrow at 12:00 a.m.