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Extended Stay America - Denver - Aurora North
- Hotels
- Aurora, CO
About this business
Location details
14095 E. Evans Ave., Aurora, CO, 80014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Skip- odd situation/hotel This was a VERY interesting place to stay. I first got there and it felt odd right away. people were walking around the parking lot (2 with dogs on leashes), one dog got kicked the parking lot. 2-3 people were at the front of the entrance just hanging out or possibly waiting for rides. I then saw a person walk out of the elevator with a pitbull dog. The lobby also had a police substation door within the SAME lobby. I was given a key to what appeared to be an OCCUPIED room. I approached and heard sou... read more
Business response:
Dear Jose, Thank you for your feedback. We deeply regret the unsettling experiences you had during your stay. Your safety and comfort are our top priorities, and we're taking your concerns seriously. We are addressing the issues with our staff and security team to prevent such incidents in the future. We hope you'll consider giving us another chance to provide a better experience.Sincerely,Hotel Management
Desk service was not friendly or professional. Employees did not really care about providing good customer service. Rooms were dirty and smelled awful. Why should customers have to be responsible for throwing their own trash or get fined if they didn’t. This facility needs help
Business response:
Dear Martin, Thank you for your feedback. We apologize for the disappointing experience you had with our desk service and cleanliness standards. Providing excellent customer service and maintaining a clean environment are priorities for us, and we regret that we fell short during your stay. We are addressing your concerns with our team to ensure improvements in service and cleanliness. Your comments are valuable to us as we strive to enhance our guest experience. We hope to have the opportunity to better serve you in the fut... read more
You will not get the room you reserved. As we walked into the hotel, it reeked of cannabis and/or smoke smell. We reserved a room with 2 double beds and a sofa bed but were put in a room with 1 king size bed and a sofa bed. There were no linens and pillows for the sofa bed. When asked we asked for assistance it took a very long time. So we had to go downstairs and ask for linens again. Apparently it was due to no communication at shift change. The lady had to scramble around to find linens and pillows for us. The next mornin... read more
Business response:
Dear Jacky, Thank you for your feedback, and we apologize for the inconveniences you experienced during your stay. We regret that the room type you reserved was not available upon arrival and for the delay in providing linens and pillows for the sofa bed. We understand the frustration caused by these issues and the unavailability of a hairdryer. Rest assured, we are reviewing our communication procedures and availability of amenities to prevent such occurrences in the future. We appreciate your patience and hope to better se... read more
The room wa not cleaned properly prior to check-in and the room was damaged. The underside toilet sat had dried urine. The drywall where the entry door contacts the wall had been freshly damaged with a whole completely through the drywall. Small pieces of drywall were on the floor beneath the hole.
Business response:
Dear Scarbrough, Thank you for your review. We sincerely apologize for the cleanliness and maintenance issues you experienced in your room. This falls short of our standards, and we are addressing these concerns with our housekeeping and maintenance teams to prevent such occurrences in the future. Your feedback is invaluable for us to improve. We hope to have the opportunity to provide you with a better stay next time.Sincerely,Hotel Management
The room was dirty and their was spiders
Business response:
Dear Ricardo, Thank you for sharing your experience. We apologize for the cleanliness issues you encountered during your stay. Providing a clean and comfortable environment is our priority, and we regret that we did not meet your expectations in this regard. We are addressing the cleanliness and pest control concerns immediately to ensure a more pleasant experience for our guests. Your feedback is valuable to us, and we appreciate your understanding. We hope to welcome you back for an improved stay.Sincerely,Hotel Management
Despite our reservation was done 3 months in advance for 2 rooms, when we went for checkin the front desk manager, he said he has only 1 room available, and that it was not his problem.
Business response:
Dear Kamlesh, Thank you for sharing your experience. We apologize for the inconvenience and frustration caused by the room availability issue despite your advance reservation. This is not acceptable, and we are investigating the matter to ensure it doesn't happen again. Your feedback helps us improve our service, and we hope to regain your trust with a better experience in the future. We hope to welcome you back soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Denver - Aurora North
How is Extended Stay America - Denver - Aurora North rated?
Extended Stay America - Denver - Aurora North has a 3.5 star rating with 3,379 reviews.
When is Extended Stay America - Denver - Aurora North open?
Extended Stay America - Denver - Aurora North is open now. It will close tomorrow at 12:00 a.m.