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Extended Stay America - Denver - Centennial
- Hotels
- Centennial, CO
About this business
Location details
13253 E Briarwood Ave, Centennial, CO, 80112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
I am so sorry to hear about your experience. Please reach out if there is anything else we can do for you.
Roaches! Staff Away! There was a bad oder on the 3rd floor. As soon as we walked in the door roaches scattered everywhere. Immediately left the hotel.
Business response:
Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future. I hope you will... read more
Business response:
I am so sorry to hear about your experience. Please reach out if there is anything we can do.
Don't Stay Here My father was visiting me from the east coast and ended up becoming incredibly unwell, to the point where he could not climb the three flights of stairs necessary to get to my apartment. Because of this, I purchased a room here for two nights on the first floor. Firstly, the hallways smelled incredibly weird and unpleasant. I understand that many animals stay at this hotel but it was beyond the normal animal smell you might expect. There was a lot of water damage on the walls in my dad's room, plus a massive ... read more
Business response:
Dear Shannon, We sincerely apologize for the distressing experience you had with our hotel. It's concerning to read about the various issues you encountered, and we assure you that this is far from what we want our guests to experience. We are investigating the problems you've raised and will take the necessary actions to ensure such incidents do not happen in the future. We understand this has been a very stressful time for you, especially given the circumstances with your father's health, and we will do our utmost to recti... read more
Very noisy. Smells like marihuana and cigarettes.
Business response:
Dear Justin, Thank you for your recent stay at our hotel. We appreciate your feedback and apologize for any inconvenience caused by noise issues during your stay. Please accept our sincere apologies for this type of disturbance. Our front desk is available around the clock to help make you as comfortable as possible. Moreover, we adhere to a strict no-smoking policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. So, we appreciate you bringing this issue to our attention and apologize for... read more
smoke-free hotel, but my room smelled like cigarette smoke.
Business response:
Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I am very sorry for the smell of smoke you experienced during your stay. We hope that you will give Extended Stay America the opportunity to serve to you in the future.
I booked a suite with two double beds but ended up being downgraded to a suite with one double bed and a pull out couch a few miles further away because it was double booked. Most of the surfaces were clean but the floors were so dirty that we had to walk around in shoes so our feet didn’t get black. The water pressure in the showers was terrible. The pull out bed was so bad that we had to sleep curled up pun the couch because it was so uncomfortable and didn’t lay flat. The purpose of booking the suite with the two beds was... read more
Business response:
Dear Melissa, We deeply apologize for the issues you encountered during your stay. It's unfortunate that your reservation was not fulfilled as expected, resulting in an inconvenience with the suite type and location. We also regret the cleanliness concerns and discomfort you experienced with the floors and pull-out bed. Your feedback is valuable, and we will address these matters internally to ensure improvements are made. We understand the importance of providing a comfortable and clean environment. If you decide to stay wi... read more
Frequently asked questions about Extended Stay America - Denver - Centennial
How is Extended Stay America - Denver - Centennial rated?
Extended Stay America - Denver - Centennial has a 3.5 star rating with 1,732 reviews.
When is Extended Stay America - Denver - Centennial open?
Extended Stay America - Denver - Centennial is open now. It will close tomorrow at 12:00 a.m.