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Extended Stay America - Denver - Centennial
- Hotels
- Centennial, CO
About this business
Location details
13253 E Briarwood Ave, Centennial, CO, 80112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This hotel should be called the Bare Minimum. Each morning there was no coffee available. 3x mornings in a row. Poor service. Also theres an electrical problem in my room with the microwave therefor had to waste the mircowavable food to go out to each. It took 2 days to fix the microwave issue. Morning crew has terrible customer service. Night crew went out of there was to help find a new microwave. They claim they have continental breakfast which is basically a granola bar and no drinks. Clean room, showers. There should be... read more
Business response:
Dear Rachel, Please accept our sincere apologies for failing to meet your expectations on this visit. Your feedback is invaluable, and we deeply regret any disappointment caused. The issues you mentioned regarding the lack of coffee, electrical problems with the microwave, and the service provided are not representative of the standards we aim to uphold. We have noted each of your valuable comments, including our complimentary grab-and-go breakfast and kitchen supplies, and we are committed to improving these aspects. We hop... read more
Sleepless night It sounded like someone was moving furniture all night long from above floor.
Business response:
Dear Celia,Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I am very sorry about the noise experience you had and we hope that you will give us the opportunity to serve to you in the future.Again, thank you for choosing Extended Stay America and if I can be of assistance to you, please contact me directly at 720.212.2226.Sincerely,DNC Manager72... read more
Business response:
Dear Celia,Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.Again, thank you for choosing Extended Stay America and if I can be of assistance to you, please contact me directly at 720.212.2226.Sincerely,DNC Manager7202122226dnc@extendedstay.com
Thought someone was wrestling or working out all night long above us .staff was very nice checking in but was rude next morning checking out .moved to different hotel next day
Business response:
Hello, this is Craig Cathcart from Extended Stay America. I am so sorry to hear about your experience at our hotel. We apologize for the noise disturbance from inconsiderate neighbors, and we regret not being able to resolve this for you. Please be assured we will address these issues with the concerned individuals for improvement, and we hope you will allow us to make it up to you on a future visit.
Bring your own dishes Part of the reason why I chose to stay here was based off the room having a kitchenette. It ended up being pointless as the room had no dishes, silverware or even kitchen towels. When I called the front desk to ask they said they are all out...what is this about? You can hear every sound coming through the celling and walls so don't expect to get a good night's sleep. When I went to checkout, there was no one at the desk to provide feedback to. I waited 15 minutes and still no one showed up so I just le... read more
Business response:
Dear Jonathan, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our team always appreciates knowing where to redirect our focus to strengthen our hospitality eff... read more
Billed as extended stay with stove and fridge in room, yet no plates, cops, utensils, or cooking pots. Told front desk on Monday. Checked out Friday yet never got supplies. Also no cleaning service, or fresh towels, or spare toilet paper for the gole week.
Business response:
Dear Victor, Thank you for reviewing our hotel. Please accept our apologies for the inconvenience you experienced due to our staff not being responsive to your needs. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. We also offer a complimentary linen exchange service at the front desk. We have shared your comments with our team so we can take the appropriate action moving forward.... read more
We could not enter our room. The original cards did not work. We got new ones which failed. We were moved to a different room. But the fridge did not work. We were then moved to another room. The pipes in the last room were extremely noisy.
Business response:
Dear Michael D, Thank you for your review and for choosing to stay at our hotel. We certainly apologize for the issues you encountered. We have shared your feedback with our team to ensure these concerns are addressed appropriately. Thank you for sharing this valuable feedback with us; we look forward to hosting you again. Sincerely,Hotel Management
The entire building, especially our room, smelled of smoke. We had no choice but to stay, because there was nothing else. We will never stay at an ESA again.
Business response:
Dear Michelle, Thank you for sharing feedback about your recent stay. We know a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Denver - Centennial
How is Extended Stay America - Denver - Centennial rated?
Extended Stay America - Denver - Centennial has a 3.5 star rating with 1,732 reviews.
When is Extended Stay America - Denver - Centennial open?
Extended Stay America - Denver - Centennial is open now. It will close tomorrow at 12:00 a.m.