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Extended Stay America - Denver - Park Meadows
- Hotels
- Lone Tree, CO
About this business
Location details
8752 S. Yosemite St., Lone Tree, CO, 80124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rude and unknowledgeable night crew dirty rooms
Business response:
Thank you for being our guest. We apologize for the cleanliness issue and the rude behavior by our staff members. Your feedback is discussed with the concerned teams in an effort to improve our service levels and future guest experiences going forward. We hope you will give us another opportunity to make your next stay worthwhile. Sincerely, Hotel Management
When we initially searched for hotels, we always search pet friendly- found this one, at the time of reservation no mentioned of pet charge, when we checked in, we were hit with a $25 Additional pet fee - no where was this mentioned on the reservation. We had a total of $111 for the night, turned out to be $139. There were NO dishes, plates utensils etc in room no hair dryer no breakfast only coffee and muffin to go. Very misleading, will never stay at one again
Business response:
Thank for being our guest. We apologize as we didn’t explain our hotel policy and the pet fee charges to you on arrival. Since we are an extended stay property, our guests often bring their personal items like hair-dryers, toiletries, and other items but these are also available upon request at the front desk. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. We will make sure our front office team communicates such vital information without fail g... read more
Never again!!!! Terrible! Construction work at night! Beep beep backup on machinery all night! Had to go down and get coffee pot i requested. Never brought cups or dryer i ask for at 7am. Very out of date. Had to pay 20 extra dollars to get into my room. Even though it was ready. Will never stay or recommend this hotel
Business response:
Paula, please accept my sincerest apologies for the issues you encountered while you were here and regret the inconvenience they caused. We will address your concerns and ensure we take actions for improvement. We value your feedback and hope you will give us the opportunity to host you again and provide you with the service you deserve. Sincerely, Hotel Management
Terrible experience I made my reservation the day of my stay. It was late in the day, around 9pm. Online stated that there were fours rooms available. I went to checkin around 9:30pm. There was no one at the front desk. I waited at the front desk for about 30 mins before someone helped me check in. I was then told I had to wait for a room to be cleaned and it was the only room available. I did not get into my room till 11:30pm. The room was not vacuumed and was very dirty. I don’t blame the drink desk person for any of this.... read more
Business response:
Jessa, our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. We truly regret the inconvenience these caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate the feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent service we strive to provide every guest. Sincerely, Hotel Managemen... read more
Bad Decision DIRTY! Smelled, room furniture grimy and dirty, floors and hallways dirty. We refused to stay once we examined the room. We went through Travelocity. We asked the hotel to refund our credit card and they said Travelocity will do that. I would not recommend this hotel to anyone! Cannot understand why this site would even carry this hotel on their site.
Business response:
We apologize for the difficulties you experienced. You deserved a clean and comfortable accommodation and it is so disheartening to see we missed delivering our goal. Be assured we take the cleanliness of your suite and the entire hotel very seriously and have discussed your review with our housekeeping team. We hope you will consider giving us a second chance so we can redeem ourselves in the future. Sincerely, Hotel Management
Disappointing I booked a King bed and was given a queen and wasn’t informed at check in.
Business response:
Kerry, thanks for sharing your experience. We are sorry we were not able to allocate you the room of your choice and regret the inconvenience caused. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
At check in they only had 1 king room that reeked of cigarettes. The put us in a queen room which was fine but they didn’t offer any discount or compensation considering they were unable to fulfill the reservation as purchased
Business response:
Kathleen, please accept our apologies that we failed to accommodate you with the room of your choice and the inconvenience it caused. We would love to welcome you back and provide you with the room of your preference on your next visit. Sincerely, Hotel Management
Not worth the money... My room was filthy, only had towels and a half roll of toilet paper and nothing else. The shower had a huge bubble above the shower head that was a leak that had been there for quit a while.
Business response:
Kevin, please accept our apology as well every assurance we will be working to address the concerns you outlined. We have shared your feedback with our housekeeping and maintenance teams to take corrective actions. Please note, toiletries are available and complimentary at the front desk at any time. We hope you will consider giving us another chance to make it up to you at a future date. Sincerely, Hotel Management
Not all that they say it is... Hotel advertises that they have a pool, business center and gym.... They HAVE NOTHING. Nice enough for quick stay but don't expect the amenities they advertise.
Business response:
Thank you for your review. Although you had a pleasant visit, we apologize for not meeting some of your expectations with regard to our facilities. We hope to have the opportunity to welcome you back for a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Denver - Park Meadows
How is Extended Stay America - Denver - Park Meadows rated?
Extended Stay America - Denver - Park Meadows has a 3.5 star rating with 1,655 reviews.
When is Extended Stay America - Denver - Park Meadows open?
Extended Stay America - Denver - Park Meadows is open now. It will close tomorrow at 12:00 a.m.