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Extended Stay America - Denver - Park Meadows
- Hotels
- Lone Tree, CO
About this business
Location details
8752 S. Yosemite St., Lone Tree, CO, 80124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was very very dirty. I have never stayes in a hotel that dirty. It aas also expensive ti stay there. Paint was chiping off the walls. I want ro leave but it was too late so I was forced to stay there.
Business response:
Kim, thank you for sharing feedback about your stay. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness for all of our guests, and we are concerned that this did not occur. Your feedback has been shared with the housekeeping team in an effort that our future guest never encounter a similar issue. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Manage... read more
The check-in staff was fine but the person on duty on Wednesday 25th of July in the morning at 6:30am was not at the desk. Three guest were at the front desk and we all kept asking "is anyone here"; no reply. A woman new about a side door (breakroom) and knocked on the door and opened it and found him there. He came to the desk and I tod him I was checking out he took the card key and "ok", when I asked for a receipt he could not get the computer to work for the receipt, after 5 mins. I told him to forget it as I had to leav... read more
Business response:
Thank you for reviewing our hotel. Please accept our apologies for the inattentive service you received from our staff and for the cleanliness issue you experienced during your stay. We have shared your feedback with the respective teams, and we’re working with them so we can redouble our efforts to ensure all the procedures are being followed thoroughly. We appreciate your observations and hope to have another opportunity to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Walked in at 4pm and they told me they did not have a room for me - sorry about my luck and take it up with Expedia (I had used Orbitz). This was not a last minute booking. Kind of rude, kind of flippant and totally unnecessary attitude.
Business response:
We are terribly sorry about the issues you experienced with your reservation. Your comments have been discussed with our team, and we are reviewing our procedures to ensure this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
Worst experience in my life, hotel overbooked and cancel
Business response:
On behalf of our entire team, we apologize for the confusion with your reservation. After a long travel day, we know how frustrating it can be to encounter an issue during check-in. We are genuinely sorry we were unable to accommodate you and hope you will consider giving us another chance so that we can change your perception towards us. Sincerely, Hotel Management
no hair dryer no ice
Business response:
Thank you for your feedback. We are sorry for the inconvenience you faced during your stay. All the toiletries and other in-room amenities are available at our front desk, and our team gladly delivers these items to your room upon your request. Also, we do not have ice machines on our property because we have fully equipped kitchens with a full-size refrigerator which includes ice trays for your convenience. We hope you choose us again in the future so that we can provide you with a problem-free visit. Sincerely, Hotel Mana... read more
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Don't count on a room! Although I was provided a confirmation number upon booking when I went to check in the front desk told me the hotel was overbooked and they didn't have a room for me anymore. They did not offer any alternatives or assistance and I was left scrambling for a room when most of the hotels in the area were sold out.
Business response:
Kristine, thank you for being our guest. We are sorry we were unable to amend your reservation as it was booked through third party website. These changes need to be routed through the reservation agent as they are prepaid bookings. Thanks again, and we hope to host you back so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Rude and unknowledgeable night crew dirty rooms
Business response:
Thank you for being our guest. We apologize for the cleanliness issue and the rude behavior by our staff members. Your feedback is discussed with the concerned teams in an effort to improve our service levels and future guest experiences going forward. We hope you will give us another opportunity to make your next stay worthwhile. Sincerely, Hotel Management
When we initially searched for hotels, we always search pet friendly- found this one, at the time of reservation no mentioned of pet charge, when we checked in, we were hit with a $25 Additional pet fee - no where was this mentioned on the reservation. We had a total of $111 for the night, turned out to be $139. There were NO dishes, plates utensils etc in room no hair dryer no breakfast only coffee and muffin to go. Very misleading, will never stay at one again
Business response:
Thank for being our guest. We apologize as we didn’t explain our hotel policy and the pet fee charges to you on arrival. Since we are an extended stay property, our guests often bring their personal items like hair-dryers, toiletries, and other items but these are also available upon request at the front desk. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. We will make sure our front office team communicates such vital information without fail g... read more
Frequently asked questions about Extended Stay America - Denver - Park Meadows
How is Extended Stay America - Denver - Park Meadows rated?
Extended Stay America - Denver - Park Meadows has a 3.5 star rating with 1,634 reviews.
When is Extended Stay America - Denver - Park Meadows open?
Extended Stay America - Denver - Park Meadows is open now. It will close tomorrow at 12:00 a.m.