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Extended Stay America - Denver - Park Meadows
- Hotels
- Lone Tree, CO
About this business
Location details
8752 S. Yosemite St., Lone Tree, CO, 80124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
TV didn’t work. No cups or anything like that. Around and behind the refrigerator needed to be cleaned and new caulking was needed in the bathroom. Bed was comfortable though.
Business response:
Timothy, thank you for being our guest. Please accept our sincere apologies for the uncomfortable experience you had in your suite. Your feedback is valuable, and thus it has been with our housekeeping and maintenance teams to take corrective actions. Counting on your kind generosity to accept our apologies, we hope you will give us a chance to serve you again. Sincerely, Hotel Management
We arrived at 6:00pm to be told that our room was not clean yet due to no cleaning staff. They asked us to wait an hour. We waited the hour and were told our room was still not ready. The offered us a queen bed when we booked a king. We agreed to down grade but the hotel offered no discount or accommodation for the inconveniences.
Business response:
Kellee, please accept our sincerest apologies for your suite not being totally ready for occupancy when you checked into our hotel. We are sure this was a result of miscommunication between our housekeeping and front office departments since a suite should not be made available for occupancy until the cleaning process is complete and it has been inspected by a supervisor. Your feedback is of the utmost value, and we will use it as a training tool to improve our performance further. Please consider coming back so we can make ... read more
Business response:
Elizabeth, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
dont stay here! As soon as I checked in it has a bad smell in the lobby, hallways & elevator. I checked into the room and since we’re still in a pandemic I sprayed everything with disinfectant and found hairs on the tub & sink. I also found hairs on the towels and bed. I had to check out ASAP! Will never stay here again.
Business response:
Priscilla, thank you for the feedback. Your comfort will always be our top priority, so we apologize that we did not properly service your room. We take standards for hygiene and cleanliness very seriously, so please be assured that we will follow up on your concerns and take appropriate action. We are confident you will have a better experience the next time you stay with us. Sincerely, Hotel Management
Disgusting We attempted to check in two hours after we were allowed and the credit card system was down. They wouldn't allow us to pay cash even though their system was not working and made us come back later to try again. Came back and we were put on a floor that a group of parties were on. The room was so disgusting and dirty. We had to ask for another set of sheets which the front desk girl didn't question. We had to clean every surface of the room so that we were able to put our items down. At 230 on the morning the part... read more
Business response:
Julie, thank you for being our guest. We are sorry fort he cleanliness issues you experienced and regret the inconvenience it caused. We will share your comments with the housekeeping team to ensure a better experience going forward. We apologize for the noise issues you encountered while here and regret that it impacted your stay with us. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. We value your feedback and hope you will reconsider... read more
Did not like early check in is $75 seems like alot
Business response:
Joe, thank you for sharing your experience. We are sorry for the disappointment you had with our early check-in fee and regret the inconvenience caused. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
1st room provided was disgusting, 2nd room was OK. Common area carpets were filthy and not vaccumed in 3 days. Very limited trash cans to put pet droppings.
Business response:
Thank you for posting a review of your recent stay. We are truly sorry that the cleanliness of our hotel was not up to par and that we fell short of your expectations. We want to let you know that we are already working to address the problems you mentioned. The cleanliness of our hotel is our top priority and your review lets us know where we need to refocus our efforts. So, thank you, and please consider staying with us again in the future. We would love for you to experience our hotel at its best. Sincerely, Hotel Managem... read more
Smelly Hotel Hotel has an old nursing home smell. Bed was hard and water ran brown for a couple of minutes.
Business response:
We apologize for the smell you encountered during your visit. We work hard to provide a clean and comfortable environment for your stay and we're sorry that the smell compromised your experience. We have alerted our housekeeping department and we are working to rectify the issue. We are also sorry for the disappointment you had with the comfort of your bed. We wish we had the opportunity to address this while you were here as we would have done our best to ensure you were comfortable. We appreciate you alerting us to these i... read more
Frequently asked questions about Extended Stay America - Denver - Park Meadows
How is Extended Stay America - Denver - Park Meadows rated?
Extended Stay America - Denver - Park Meadows has a 3.5 star rating with 1,724 reviews.
When is Extended Stay America - Denver - Park Meadows open?
Extended Stay America - Denver - Park Meadows is open now. It will close tomorrow at 12:00 a.m.