This profile has been claimed by the business owner or representative.
Extended Stay America - Denver - Park Meadows
- Hotels
- Lone Tree, CO
About this business
Location details
8752 S. Yosemite St., Lone Tree, CO, 80124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not clean Not Clean would not recommend
Business response:
Thank you for choosing to stay with us. We apologize for the cleanliness issues you encountered while you were here. Please be assured that we have shared your feedback with our housekeeping team to see where we went wrong so necessary improvements to our processes can be made to correct our performance. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
Filthy The kitchen was't clean at all...there was brown crud in the sink and garbage left in the bin under the sink in the kitchen. The bathroom, if possible, was worse. It had a sticky substance on the floor. It was very obvious around the toilet had not been cleaner either. The bathtub enclosure had hair on the walls, and the shower curtain had mold all through it. We approached the front desk about it and were informed that "all the housekeepers are gone for the day". I want to believe this was and isolated incident, and ... read more
Business response:
Marcie, thank you for your review. We apologize for the service and cleanliness issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We hope you will reconsider and give us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
A supposedly smoke free room that has a heavy smokers odor.
Business response:
Thank you for being our guest. We are disappointed reading the smoke smell which made for an unpleasant experience. Please accept our apologies for not providing an excellent stay. We have strict policies prohibiting smoking, so we appreciate you bringing this to our attention as we can address it appropriately. Thank you again for sharing your observations, and we hope you give us another opportunity to meet your expectations in the near future. Sincerely, Hotel Management
The property is really showing its age. The moulding strip on the formica countertop in the kitchenette was falling off, the flooring was really worn, the bathtub had stains/discoloration, and the ceiling in the bathroom was showing stains of leaks. The bathroom fan had a thick layer of dirt and lint covering it, the floor wasn't really swept, and the bed cover had a cigarette burn in it despite it being a non-smoking room. This should be a motel of last resort ...
Business response:
We apologize for falling short of your expectations for a stellar stay. Your feedback with regard to the condition of our property will be discussed when we are in the process of finalizing our renovation plans. So till these plans are formulated our housekeeping and maintenance teams will try their best to keep our facilities clean and well-maintained. Please consider staying with us again so we can provide you with a comfortable experience. Sincerely, Hotel Management
Cold water, no hot water.
Business response:
Lori, thank you for your review of your recent stay. We are sorry for the issues you encountered with the water temperature. Your feedback will be shared with the appropriate team for review and action. We value your comments and hope to have another chance to redeem ourselves. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Denver - Park Meadows
How is Extended Stay America - Denver - Park Meadows rated?
Extended Stay America - Denver - Park Meadows has a 3.5 star rating with 1,634 reviews.
When is Extended Stay America - Denver - Park Meadows open?
Extended Stay America - Denver - Park Meadows is open now. It will close tomorrow at 12:00 a.m.