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Extended Stay America - Denver - Park Meadows
- Hotels
- Lone Tree, CO
About this business
Location details
8752 S. Yosemite St., Lone Tree, CO, 80124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never again extended stay I was going to stay here for 2 nights. I got to the hotel late because of a delayed flight. They gave my room away because i was late which upset me very much..... the front desk employee sent me to a different extended stay. then a week later I notice a 3rd night charge from the hotel. I called to find out what the 3rd charge was and they had the audacity to charge me as a no show. How can a hotel operate like this. NEVER WILL I EVER STAY AT AN EXTENDED STAY EVER AGAIN
Shower curtain had brown stains
Business response:
Thank you for your detailed review. Please accept our apologies for the problems you experienced with housekeeping. We will share your comments regarding the cleanliness of the shower curtain with our housekeeping team so that they can take the necessary steps to ensure better experiences for our guests. Our first priority is to provide each guest with a satisfaction that is as perfect as possible, and we truly hope we have another chance to prove that to you. Sincerely, Hotel Management
Not clean Not Clean would not recommend
Business response:
Thank you for choosing to stay with us. We apologize for the cleanliness issues you encountered while you were here. Please be assured that we have shared your feedback with our housekeeping team to see where we went wrong so necessary improvements to our processes can be made to correct our performance. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
Filthy The kitchen was't clean at all...there was brown crud in the sink and garbage left in the bin under the sink in the kitchen. The bathroom, if possible, was worse. It had a sticky substance on the floor. It was very obvious around the toilet had not been cleaner either. The bathtub enclosure had hair on the walls, and the shower curtain had mold all through it. We approached the front desk about it and were informed that "all the housekeepers are gone for the day". I want to believe this was and isolated incident, and ... read more
Business response:
Marcie, thank you for your review. We apologize for the service and cleanliness issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We hope you will reconsider and give us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
A supposedly smoke free room that has a heavy smokers odor.
Business response:
Thank you for being our guest. We are disappointed reading the smoke smell which made for an unpleasant experience. Please accept our apologies for not providing an excellent stay. We have strict policies prohibiting smoking, so we appreciate you bringing this to our attention as we can address it appropriately. Thank you again for sharing your observations, and we hope you give us another opportunity to meet your expectations in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Denver - Park Meadows
How is Extended Stay America - Denver - Park Meadows rated?
Extended Stay America - Denver - Park Meadows has a 3.5 star rating with 1,655 reviews.
When is Extended Stay America - Denver - Park Meadows open?
Extended Stay America - Denver - Park Meadows is open now. It will close tomorrow at 12:00 a.m.