This profile has been claimed by the business owner or representative.
Extended Stay America - Denver - Park Meadows
- Hotels
- Lone Tree, CO
About this business
Location details
8752 S. Yosemite St., Lone Tree, CO, 80124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Filthy The kitchen was't clean at all...there was brown crud in the sink and garbage left in the bin under the sink in the kitchen. The bathroom, if possible, was worse. It had a sticky substance on the floor. It was very obvious around the toilet had not been cleaner either. The bathtub enclosure had hair on the walls, and the shower curtain had mold all through it. We approached the front desk about it and were informed that "all the housekeepers are gone for the day". I want to believe this was and isolated incident, and ... read more
Business response:
Marcie, thank you for your review. We apologize for the service and cleanliness issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We hope you will reconsider and give us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
A supposedly smoke free room that has a heavy smokers odor.
Business response:
Thank you for being our guest. We are disappointed reading the smoke smell which made for an unpleasant experience. Please accept our apologies for not providing an excellent stay. We have strict policies prohibiting smoking, so we appreciate you bringing this to our attention as we can address it appropriately. Thank you again for sharing your observations, and we hope you give us another opportunity to meet your expectations in the near future. Sincerely, Hotel Management
The property is really showing its age. The moulding strip on the formica countertop in the kitchenette was falling off, the flooring was really worn, the bathtub had stains/discoloration, and the ceiling in the bathroom was showing stains of leaks. The bathroom fan had a thick layer of dirt and lint covering it, the floor wasn't really swept, and the bed cover had a cigarette burn in it despite it being a non-smoking room. This should be a motel of last resort ...
Business response:
We apologize for falling short of your expectations for a stellar stay. Your feedback with regard to the condition of our property will be discussed when we are in the process of finalizing our renovation plans. So till these plans are formulated our housekeeping and maintenance teams will try their best to keep our facilities clean and well-maintained. Please consider staying with us again so we can provide you with a comfortable experience. Sincerely, Hotel Management
Cold water, no hot water.
Business response:
Lori, thank you for your review of your recent stay. We are sorry for the issues you encountered with the water temperature. Your feedback will be shared with the appropriate team for review and action. We value your comments and hope to have another chance to redeem ourselves. Sincerely, Hotel Management
Staff was friendly but our room didn’t have any glasses to drink from and didn’t have a shower curtain to take a shower. The beds were old and very hard to sleep on.
Business response:
Thank you for reviewing our hotel. We are sorry for the housekeeping issues you encountered and regret you could not experience a good night sleep. Your feedback has been shared with the appropriate teams to improve our accommodations moving forward. We hope you will give us another occasion to exceed your expectations during a future visit. Sincerely, Hotel Management
Avoid at all cost Failed to provide a room, even with confirmed reservation. Offered no help either, and no reason
Business response:
Douglas, thank you for staying with us and sharing your review. We are sorry aboutthe issues you experienced with your reservation, and even more so that we did not appropriately correct the situation.Your comments have been discussed with the team, and we are reviewing our procedures, so this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Thanks again for being our guest and sharing your feedback. Sin... read more
Dirty, poor service, not friendly at all! One wash cloth for two people, very hostile when we asked for more. The coffee area was dirty, mud all over, some times no coffee.
Business response:
Mark, thank you for being our guest. Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Denver - Park Meadows
How is Extended Stay America - Denver - Park Meadows rated?
Extended Stay America - Denver - Park Meadows has a 3.5 star rating with 1,724 reviews.
When is Extended Stay America - Denver - Park Meadows open?
Extended Stay America - Denver - Park Meadows is open now. It will close tomorrow at 12:00 a.m.