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Extended Stay America - Denver - Park Meadows
- Hotels
- Lone Tree, CO
About this business
Location details
8752 S. Yosemite St., Lone Tree, CO, 80124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property is really showing its age. The moulding strip on the formica countertop in the kitchenette was falling off, the flooring was really worn, the bathtub had stains/discoloration, and the ceiling in the bathroom was showing stains of leaks. The bathroom fan had a thick layer of dirt and lint covering it, the floor wasn't really swept, and the bed cover had a cigarette burn in it despite it being a non-smoking room. This should be a motel of last resort ...
Business response:
We apologize for falling short of your expectations for a stellar stay. Your feedback with regard to the condition of our property will be discussed when we are in the process of finalizing our renovation plans. So till these plans are formulated our housekeeping and maintenance teams will try their best to keep our facilities clean and well-maintained. Please consider staying with us again so we can provide you with a comfortable experience. Sincerely, Hotel Management
Cold water, no hot water.
Business response:
Lori, thank you for your review of your recent stay. We are sorry for the issues you encountered with the water temperature. Your feedback will be shared with the appropriate team for review and action. We value your comments and hope to have another chance to redeem ourselves. Sincerely, Hotel Management
Staff was friendly but our room didn’t have any glasses to drink from and didn’t have a shower curtain to take a shower. The beds were old and very hard to sleep on.
Business response:
Thank you for reviewing our hotel. We are sorry for the housekeeping issues you encountered and regret you could not experience a good night sleep. Your feedback has been shared with the appropriate teams to improve our accommodations moving forward. We hope you will give us another occasion to exceed your expectations during a future visit. Sincerely, Hotel Management
Avoid at all cost Failed to provide a room, even with confirmed reservation. Offered no help either, and no reason
Business response:
Douglas, thank you for staying with us and sharing your review. We are sorry aboutthe issues you experienced with your reservation, and even more so that we did not appropriately correct the situation.Your comments have been discussed with the team, and we are reviewing our procedures, so this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Thanks again for being our guest and sharing your feedback. Sin... read more
Dirty, poor service, not friendly at all! One wash cloth for two people, very hostile when we asked for more. The coffee area was dirty, mud all over, some times no coffee.
Business response:
Mark, thank you for being our guest. Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
My room waant ready. Housekeeper quit. She was their only one. Rooms where made up by hotel clerk. Only did bed sheets. Bathroom wasnt cleaned. Very bad experience. Never again.
Business response:
Thank you for choosing to stay with us. We apologize that your room was not ready upon your arrival, causing you to have to wait. We are reviewing this situation to see what went wrong so we can avoid this in the future. Once again, we are sorry for the inconvenience you experienced due to this incident. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Hotels.com left me stranded Booked on Hotel.com and received a confirmation but when I arrived there were no rooms available. Neither the hotel or hotels.com took responsibility.
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Denver - Park Meadows
How is Extended Stay America - Denver - Park Meadows rated?
Extended Stay America - Denver - Park Meadows has a 3.5 star rating with 1,655 reviews.
When is Extended Stay America - Denver - Park Meadows open?
Extended Stay America - Denver - Park Meadows is open now. It will close tomorrow at 12:00 a.m.