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Extended Stay America - Denver - Park Meadows
- Hotels
- Lone Tree, CO
About this business
Location details
8752 S. Yosemite St., Lone Tree, CO, 80124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It’s old and dirty. The bathtub leaked all night and the shower half way worked. I will not return to this property
Business response:
Scott, on behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing clean, comfortable, and well-maintained suites for our guests, and we apologize this was not the case during your stay. Please know your feedback has been shared with the appropriate team to ensure a review of our processes. We hope you will reconsider and give us the chance to welcome you back. Sincerely, Hotel Management
Not clean The room was dirty. Actual dirt in multiple places on the floor. The curtain was halfway ripped down. The tub was corroded and had a constant drip. For the same price on hotels.com I was able to move down the street to a lovely Marriott which, of course, had excellent cleanliness and service.
Business response:
Heather, we are sorry for the cleanliness issues you encountered in your room. We also apologize for the condition of the curtain of the tub. We have taken note of your comments as we are already taking steps toward resolving this problem immediately. It is never our intention to disappoint any of our guests, and we hope you will give us another opportunity to leave you with a much better impression of our hotel. Sincerely, Hotel Management
I had made my reservation here in advance. But when I made it to the hotel they no longer had my room available and tried to tell me I couldn’t check in. I called to make sure that it was okay I checked in around 1am.. and was left with no options because of the misunderstanding. Luckily a guy at the desk decided to finally tell me that he had another room I could go to 🙄
Business response:
Thank you for your review. We apologize for the difficulties you faced. We know no amount of apologies will make up for the inconvenience, but we are truly sorry. We regret our front desk was not able to accommodate your request at the initial stage but are happy to read; they were able to assist you. We are also working with our reservations team to make sure that we are "on the same page" for future reservations. We are sorry for this unpleasant experience and hope you will give us the chance to make it up to you on a futu... read more
Never again extended stay I was going to stay here for 2 nights. I got to the hotel late because of a delayed flight. They gave my room away because i was late which upset me very much..... the front desk employee sent me to a different extended stay. then a week later I notice a 3rd night charge from the hotel. I called to find out what the 3rd charge was and they had the audacity to charge me as a no show. How can a hotel operate like this. NEVER WILL I EVER STAY AT AN EXTENDED STAY EVER AGAIN
Shower curtain had brown stains
Business response:
Thank you for your detailed review. Please accept our apologies for the problems you experienced with housekeeping. We will share your comments regarding the cleanliness of the shower curtain with our housekeeping team so that they can take the necessary steps to ensure better experiences for our guests. Our first priority is to provide each guest with a satisfaction that is as perfect as possible, and we truly hope we have another chance to prove that to you. Sincerely, Hotel Management
Not clean Not Clean would not recommend
Business response:
Thank you for choosing to stay with us. We apologize for the cleanliness issues you encountered while you were here. Please be assured that we have shared your feedback with our housekeeping team to see where we went wrong so necessary improvements to our processes can be made to correct our performance. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Denver - Park Meadows
How is Extended Stay America - Denver - Park Meadows rated?
Extended Stay America - Denver - Park Meadows has a 3.5 star rating with 1,724 reviews.
When is Extended Stay America - Denver - Park Meadows open?
Extended Stay America - Denver - Park Meadows is open now. It will close tomorrow at 12:00 a.m.