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Extended Stay America - Denver - Park Meadows
- Hotels
- Lone Tree, CO
About this business
Location details
8752 S. Yosemite St., Lone Tree, CO, 80124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was unclean. Hallway smelled like urine. Carpet in the room stained and found bugs on the bed.
Business response:
Thank you for sharing your review with us. We are sorry for the cleanliness issue you had and also regret the inconvenience you had due to the uninvited guests in your room. We have shared your feedback with our respective teams to improve ourselves moving forward. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
When we arrived at the front desk we were told they hsad overbooked and so did not have a room for use.
Business response:
We are terribly sorry about the issues you experienced with your reservation. Your comments have been discussed with our team, and we are reviewing our procedures to ensure this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
PROBLEM WITH ROOM HAS BAD SMELL OF SOME kind OF CHEMICAL ORDER . My eyes were burning I was coughing had to open windows did not help, room 413 SEPT.11-15 -. Very bad experience.The cleaning people agreed with me .said they will report it to the manager .Asked to move to another room ,said no other rooms available. My eyes and throat and my sinuses are still giving me a problem, going to the doctors to get check out.
Business response:
Michael, we apologize for the odor issue which impacted your visit here. The feedback for the odor is shared with our housekeeping team to do a deep cleaning of that particular room. Please give us an opportunity to accommodate you once more and earn your highest marks. Sincerely, Hotel Management
PROBLEM WITH ROOM HAS BAD SMELL OF SOME kind OF CHEMICAL ORDER . My eyes were burning I was coughing had to open windows did not help, room 413 SEPT.11-15 -. Very bad experience.The cleaning people agreed with me .said they will report it to the manager .Asked to move to another room ,said no other rooms available. My eyes and throat and my sinuses are still giving me a problem, going to the doctors to get check out.
Business response:
Michael, we apologize for the odor issue which impacted your visit here. The feedback for the odor is shared with our housekeeping team to do a deep cleaning of that particular room.Please give us an opportunity to accommodate you once more and earn your highest marks. Sincerely, Hotel Management
Horrible hotel The first room we received was filthy, was changed to another one that was slightly cleaner but the better of the two options given. There was no coffee pot, no blow dryer. There was also no free breakfast as advertised, the only option was instant oatmeal. Would not recommend this hotel and we will definitely not be back.
Business response:
Brandi, thank you for your feedback. We apologize for the cleanliness issues you encountered in both your room and for the inconvenience you had due to our hotel policy. We assure you that we have discussed your concerns with our housekeeping team to be more diligent with our efforts moving forward. Please know to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. Hairdryers are also available and are complimentar... read more
Was supposed to be a non-smoking room and it definitely had been smoked in. Had no ice machine in hotel--refrigerator in room but no ice trays.
Business response:
On behalf of our team, please accept our sincere apologies for the smoke smell which impacted your stay. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention as we can address it appropriately. Thank you again for sharing your observations and we hope you give us another opportunity to meet your expectations in the near future. Sincerely, Hotel Management
Over priced Last minute booking (1 week advance) -had no choice. Booked a regular king, placed in a handicapped queen. Called front desk, informed they’d move us in the morning -didn’t happen. Asked about refund in price, told to contact 3rd party booking company - not given any contact info to assist. Shower was designed to those with physical needs. However, physical needs or not, a trickle of water is NOT a shower = HORRIBLE! Bring everything you need, nothing is available unless you request it. Hero of the day was Andrew... read more
Business response:
Thank you for staying at our hotel and for recognizing Andrew. Please accept our apologies for the issues you experienced in regards to your reservation and that we were unable to accommodate you in the room of your choice. We have discussed your comments with our team, and we are reviewing our procedures so this does not happen again. Thank you for your feedback, and we hope that you will give us another chance to demonstrate the excellent service that should have been provided to you on this visit. Sincerely, Hotel Manage... read more
Frequently asked questions about Extended Stay America - Denver - Park Meadows
How is Extended Stay America - Denver - Park Meadows rated?
Extended Stay America - Denver - Park Meadows has a 3.5 star rating with 1,634 reviews.
When is Extended Stay America - Denver - Park Meadows open?
Extended Stay America - Denver - Park Meadows is open now. It will close tomorrow at 12:00 a.m.