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Extended Stay America - Denver - Tech Center South - Greenwood Village
- Hotels
- Greenwood Village, CO
About this business
Location details
9253 E. Costilla Ave., Greenwood Village, CO, 80112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Run away Dirty hotel, breakfast sucks, it smells like a old bar , homeless ppl sitting in the lobby. Very stingy with towels .
Business response:
Dear Guest, Thank you for your review and for sharing your feedback. We genuinely apologize for not delivering the experience you expected. We will discuss these issues appropriately as we are always focused on improving in these areas so our guests have an enjoyable experience when staying with us. We hope to make your next stay with us outstanding in every respect.Sincerely,Hotel Management
Do yourself a favor and pay the extra $10-20 a night and stay somewhere else. We booked a room for 5 people. Told hotel we were arrived late in the night. We were locked out. Room not ready. Given a room with one bed. Took forever to get rollaway beds. Hallways hadn't been vacuumed in who knows how long. The bathroom door was a sliding door that stuck and based on the amount of scratches on the back of the door, we weren't the first people to get stuck in there. The "free breakfast" was packaged muffins. We were able to get ... read more
Business response:
Dear Thomas, Thank you for staying with us. As part of our commitment to our guests, we promise to maintain a clean and fresh environment. We sincerely apologize for not meeting this promise during your stay. We have also noted your feedback regarding breakfast. We will immediately address this issue with our team and take corrective measures to ensure we meet our high standards. Please reach out to us at the hotel if you have any further queries. We value your business and would love the opportunity to exceed your expectati... read more
Bugs
Business response:
Dear Jamian, Thank you for choosing our hotel for your stay. We were disheartened to see your review and sincerely apologize for not living up to your expectations or our high service standards. Although our pest control provider services our property routinely, we have taken the necessary steps to ensure such matters do not impact future guests. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience.Sincerely,Hotel Management
The property itself was okay at best. The property was "clean". It looks like their cleaning staff tries with the materials they have. But the property itself looks as though the owner hastily addressed issues with quick bandaids and didnt address the overall property. Outside is clean, but inside there's broken or damaged fixtures, terribly installed flooring, no grout work whatsoever around any of the fixtures, and reused fixtures that are dated and damaged. The room we had had an overall funk that I can only assume was he... read more
Business response:
Dear Kellen, Thank you for selecting us. We are sorry we did not meet all your expectations and hope you will accept our apologies for the inconvenience you encountered. We have taken note of your observations regarding the need to update, and we are currently having the same conversation with our Brand leaders. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Please reach out for further assistance and allow us another chance to host y... read more
The bathrooms sliding door was basially broken. Had to force it ipen and close. The shower didnt work due to the plug on faucet being stuck.
Business response:
Dear Logan, Thank you for your feedback. We understand our guests have multiple hotel choices, which is why our mission is to provide well-maintained accommodations and the best hospitality at an affordable price so guests will want to return again and again. Therefore, we apologize for your disappointing experience with maintenance issues in your suite. We will address this with our team and reiterate the importance of impeccable customer service and attention to detail. We invite you back to experience the stay you expect ... read more
The first floor has carpet and was smelling really bad I ask to change rooms I couldn’t with the smell he got me to the 3 rd floor but the bed was very uncomfortable the did had table like in the picture the chubby guy front office in the morning shift was very rude you have to ask in the front desk for breakfast to go but they never had any the only good thing is the area next to stores but the hotel bad, old, smelly, uncomfortable beds no breakfast never again for me save your money for better place.
Business response:
Dear Damaris, Thank you for staying with us and sharing your experience. We are sorry for your disappointment with the unpleasant smell, the breakfast, and the service you received from our staff. Please accept our apologies for any frustration and inconvenience this may have caused. We aim to provide the best service, clean accommodation, and excellent customer service so our guests love coming back. We take your feedback seriously and will address it with our team to prevent this from happening again. We appreciate your in... read more
Property not clean
Business response:
Dear Caroline, Thank you for your recent stay and your feedback. We are passionate about maintaining clean suites and property; therefore, we regret not meeting these expectations. We have shared your comments appropriately, and we hope you give us another chance when you return to our area. We would appreciate the opportunity to provide you with the flawless stay you deserve! Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Denver - Tech Center South - Greenwood Village
How is Extended Stay America - Denver - Tech Center South - Greenwood Village rated?
Extended Stay America - Denver - Tech Center South - Greenwood Village has a 3.3 star rating with 1,582 reviews.
When is Extended Stay America - Denver - Tech Center South - Greenwood Village open?
Extended Stay America - Denver - Tech Center South - Greenwood Village is open now. It will close tomorrow at 12:00 a.m.